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“Lovely Ocean View Rooms!” 4 of 5 stars
Review of Rydges Esplanade Resort Cairns

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Rydges Esplanade Resort Cairns
4.0 of 5 Resort   |   209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)   |  
Hotel amenities
Ranked #25 of 66 hotels in Cairns
Sydney
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Lovely Ocean View Rooms!”
4 of 5 stars Reviewed April 12, 2012

We had a lovely week stay here - after being upgrade by the Rydges Tradewinds - to Ocean View rooms! Gorgeous view! lovely clean and modern rooms! Cant complain :) I would rebook to stay here again! :)

Room Tip: Make sure its Ocean View and on a top level.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, May 9, 2012
Dear Bronkaan

We appreciate the great feedback and agree the views are spectacular. Its great the team were able to help you out.

With thanks

Steven GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 7, 2012 via mobile

Comfortable room, don't know what's wrong with the front desk staff, always show their attitude. Worst service ever!

  • Stayed April 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, May 9, 2012
Dear Robinr310

Sincerely sorry to hear of your experience and clearly this is inconsistent with our service and something of a shock, you are welcome to contact me directly to discuss should you wish.

Sincerely

Steven Oakley
General Manager
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2012 via mobile

Not a bad hotel overall, comfy bed, nice pool. Everything else functioned to expectation. I got this one as a mystery hotel and would be unlikely to return because I'd prefer a more central location, but if you're driving a car or using frequent bus tours then this is would make a decent base for your operations - well priced too.

As an aside, the family next door had screaming noisy children. This isn't the hotel's fault although I do look forward to the day hotels offer family levels or simply ban children altogether.

Stayed April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, April 10, 2012
Dear Captain_Zaphod

I appreciate the time taken to place your positive review. It should be mentioned that if we can ‘room move’ we will. It’s great you enjoyed Cairns and should the situation arise we would like to accommodate you again.

With thanks
Steven Oakley
GM
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Melbourne
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 5, 2012

I had the opportunity to stay 3 nights at Rydges Esplanade Resort Cairns in mid March. The hotel was reasonably priced due to the special deal with Rydges at present - 3 nights for the price of 2. I selected an ocean front room which had a wonderful view of the ocean and the city centre with a small balcony, The room was comfortable and large with a sofa and desk. While the hotel was a little way out of Cairns I did not find this an issue as it is a very pleasant walk along the boardwalk into the central area which took no longer than 10 mins, being that little further out of the city you do not experience any traffic noise throughout the night . I would recommend this hotel to those heading to Cairns. It has a lovely pool and facilities. The only downside for me were that the towels supplied were little old and seen better days they were not white and fluffy, a small negative!! Perfectly fine hotel.

Room Tip: Book a seaview room the view is worth the little extra
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, April 10, 2012
Dear CMAU

Thank you for the review and compliments of the hotel. As the large majority of our guests would agree the walk along the Esplanade is extremely pleasant making the location of the hotel preferable for an array of Cairns offerings. Once again, many thanks.

Kind regards
Steven Oakley
GM
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Hong Kong, null, Hong Kong
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2012

My bf and I stayed in this hotel for 4 days and I think the hotel was a fairly good choice for ppl who has limited budget
They have free shuttles every 3 hours to travel to the night mkt and city center which is helpful for ppl like us as we dun drive

The hotel room was neat, clean and spacious. And we got a room with the beautiful mountain view.
In fact, I think that if you don't want to go all the way out to city center for dinner, their room service menu has food with reasonable price too.

The only thing that I dun like is that the supermarket was a little far away from the hotel, and if you do not take the shuttle, it will be quite a long walk...

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, April 10, 2012
Dear Wendysyl

We greatly appreciate your honest reflection of the hotel. I am pleased you took advantage of the complimentary shuttle service. For your next trip, we do have a Convenience Store located on the corner of the Lake and Kerwin Streets for your ease. We look forward to welcoming you back.

With thanks
Steven
GM
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2012 via mobile

Nice Stay in cairns, bed was comfortable, staff were good and the hotel was nice. Recommend. Had a nice meal, good room service and all that.

Stayed March 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, April 10, 2012
Dear Jack J,

Thanks for the positive response and we are pleased you had a great stay with us!

With thanks
Steven
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley Beach, South Australia, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2012

I had just spent a memorable few weeks holidaying at the magnificent paradise links port douglas when i found myself stranded in cairens for a couple of nights due to inclement weather.
Emma from the Links suggested i stay at any one of the rydges in cairns as i hadnt stayed in cairns for many years and wanted to stay somewhere nice.
I chose the rydges esplanade because i wanted gym facilities and when i checked in to the cheapest room i could get (mountain view standard hotel)i was absolutely suprised and thrilled by how spacious the room was and there was everything i could possibly need,plenty of towels,toiletries,a bath(a must),comfy bed and lots of pillows.
I made good use of the health club and swimming pools also.
It may look like a bit corporate type hotel,and it is i guess,but once inside it is very quiet and i felt safe and secure at all times.
For a hotel that has been here for as long as i can remember,it is still remarkably clean and modern.
I was so happy i decided to stay an extra night just to relax and chill out.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, March 29, 2012
Dear Susan R,

We greatly appreciate your rating and positive review of the hotel. I am pleased you elected to stay with us an extra night based on your comfort in the establishment. The Health Club is arguably the largest hotel gym offering in Queensland and it’s great that our guests are taking advantage of it.

Once again thank you for the positive reflection on the hotels cleanliness, room size and facilities.

Best Regards
Steven
GM
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Additional Information about Rydges Esplanade Resort Cairns

Address: 209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cairns
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Official Description (provided by the hotel):
Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more   less 
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns

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