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All 70 Cairns hotels

Rydges Esplanade Resort Cairns: Traveler Reviews

4.0 of 5
209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Hotel amenities
Rydges Esplanade Resort Cairns
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65%
Ranked #30 of 70 hotels in Cairns
Most recent review
4 of 5 stars Reviewed April 12, 2012
bronkaan Sydney
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307 reviews from our community

Traveler rating
    65
    126
    69
    34
    13
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Families
65
 
Couples
105
 
Solo
28
 
Business
34
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Lovely Ocean View Rooms!”
4 of 5 stars Reviewed April 12, 2012

We had a lovely week stay here - after being upgrade by the Rydges Tradewinds - to Ocean View rooms! Gorgeous view! lovely clean and modern rooms! Cant complain :) I would rebook to stay here again! :)

Room Tip: Make sure its Ocean View and on a top level.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012
Dear Bronkaan

We appreciate the great feedback and agree the views are spectacular. Its great the team were able to help you out.

With thanks

Steven GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Very unhappy reception staff, will never come back again”
2 of 5 stars Reviewed April 7, 2012 via mobile

Comfortable room, don't know what's wrong with the front desk staff, always show their attitude. Worst service ever!

  • Stayed April 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Robinr310 about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
May 9, 2012
Dear Robinr310

Sincerely sorry to hear of your experience and clearly this is inconsistent with our service and something of a shock, you are welcome to contact me directly to discuss should you wish.

Sincerely

Steven Oakley
General Manager
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“An empty bar fridge is always a crime”
4 of 5 stars Reviewed April 6, 2012 via mobile

Not a bad hotel overall, comfy bed, nice pool. Everything else functioned to expectation. I got this one as a mystery hotel and would be unlikely to return because I'd prefer a more central location, but if you're driving a car or using frequent bus tours then this is would make a decent base for your operations - well priced too.

As an aside, the family next door had screaming noisy children. This isn't the hotel's fault although I do look forward to the day hotels offer family levels or simply ban children altogether.

Stayed April 2012
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See 5 more reviews by Captain_Zaphod for Cairns
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
April 10, 2012
Dear Captain_Zaphod

I appreciate the time taken to place your positive review. It should be mentioned that if we can ‘room move’ we will. It’s great you enjoyed Cairns and should the situation arise we would like to accommodate you again.

With thanks
Steven Oakley
GM
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Melbourne
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Perfectly Fine Hotel”
4 of 5 stars Reviewed April 5, 2012

I had the opportunity to stay 3 nights at Rydges Esplanade Resort Cairns in mid March. The hotel was reasonably priced due to the special deal with Rydges at present - 3 nights for the price of 2. I selected an ocean front room which had a wonderful view of the ocean and the city centre with a small balcony, The room was comfortable and large with a sofa and desk. While the hotel was a little way out of Cairns I did not find this an issue as it is a very pleasant walk along the boardwalk into the central area which took no longer than 10 mins, being that little further out of the city you do not experience any traffic noise throughout the night . I would recommend this hotel to those heading to Cairns. It has a lovely pool and facilities. The only downside for me were that the towels supplied were little old and seen better days they were not white and fluffy, a small negative!! Perfectly fine hotel.

Room Tip: Book a seaview room the view is worth the little extra
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask CMAU about Rydges Esplanade Resort Cairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
April 10, 2012
Dear CMAU

Thank you for the review and compliments of the hotel. As the large majority of our guests would agree the walk along the Esplanade is extremely pleasant making the location of the hotel preferable for an array of Cairns offerings. Once again, many thanks.

Kind regards
Steven Oakley
GM
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Hong Kong, null, Hong Kong
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good value”
4 of 5 stars Reviewed April 2, 2012

My bf and I stayed in this hotel for 4 days and I think the hotel was a fairly good choice for ppl who has limited budget
They have free shuttles every 3 hours to travel to the night mkt and city center which is helpful for ppl like us as we dun drive

The hotel room was neat, clean and spacious. And we got a room with the beautiful mountain view.
In fact, I think that if you don't want to go all the way out to city center for dinner, their room service menu has food with reasonable price too.

The only thing that I dun like is that the supermarket was a little far away from the hotel, and if you do not take the shuttle, it will be quite a long walk...

Stayed March 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review
April 10, 2012
Dear Wendysyl

We greatly appreciate your honest reflection of the hotel. I am pleased you took advantage of the complimentary shuttle service. For your next trip, we do have a Convenience Store located on the corner of the Lake and Kerwin Streets for your ease. We look forward to welcoming you back.

With thanks
Steven
GM
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Rydges Esplanade Resort Cairns
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Additional Information about Rydges Esplanade Resort Cairns

Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Resort Cairns Hotel
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Address: 209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotels in Cairns
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more   less 
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