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“location too far from centre” 2 of 5 stars
Review of Rydges Esplanade Resort Cairns

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Rydges Esplanade Resort Cairns
4.0 of 5 Resort   |   209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)   |  
Hotel amenities
Ranked #28 of 66 Hotels in Cairns
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“location too far from centre”
2 of 5 stars Reviewed December 12, 2011

hotel too far from centre and no shops or cafes near by. Never got a smile or a hello
from any staff member. Not even a toaster in the room. Stayed on top floor and all night
it was noisy (probably from air conditioner system).

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, December 14, 2011
Dear Soula_Kar

I appreciate all feedback about the Resort and only wish we had the opportunity to address your issues whilst you were here. I have the Engineering team investigating your noise concerns as we have never received any such feedback in the past, hence our very genuine concern. You are welcome to contact me directly to discuss any additional concerns raised.

Best Regards
Steven Oakley
GM
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513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Taveuni Island, Fiji
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 12, 2011

We stayed here for 3 nights and we were not disappointed. The friendly staff at the desk were very helpful and courteous. Our room was huge, and had a lovely view of the mountains. The gym and pool are also lovely. We have been traveling around Australia for about 2 months and and this great resort was actually the least expensive. Amazing value. Definitely stay here!!!

Room Tip: I think all rooms are probably great here! You can't go wrong.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, December 14, 2011
Dear LilFlatFoot

Many thanks for taking time to post your positive experience of the Resort. I trust you have had a great time exploring Australia and in particular Tropical North Queensland. The Resort has received an upgrade of Rydges Dream Beds and LCD’s mid way through the year with improvements to the Gym and guest areas; hence the value for money is certainly reflected. Once again thanks for the rating and we look forward to be of service again.

Kind Regards
Steven
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Saint Charles, Missouri
Top Contributor
134 reviews 134 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed December 10, 2011

We stayed 3 days, 2 nights at the Rydges Esplanade. The room was nice and we had a great view of the ocean. They have a nice pool area and tennis courts are near the pool. The breakfast and dinner buffets were OK. Members of the she staff were very friendly. They are in walking distance of a lot of shops and the marina. The location is great. They have 6 internet stations. It costs $2.00 for 20 minutes use of the internet. A. complimentary coach is provided to drop you off and pick you up at pre-appointed times for the Night Market and the Marina. From the Marina you can take trips to Green Island and the Great Barrier Reef.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, December 11, 2011
Greeting DJH2010

Thanks for posting your experience with Rydges Esplanade Resort up here in Tropical North Queensland, Cairns. From your comments it’s great to see you enjoyed some day trips out on the water. Clearly waking up each morning with the warm weather and seeing the Ocean is a large incentive to get out and enjoy it. The Hotel’s shuttle service is certainly an advantage to use of at the end of days boating. Thanks for your post and have a great Christmas.

Best regards
Steve
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Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 27, 2011

had pre booked 2 nights of our trip, leaving 3 nights spare, we decided to look around then went back to rydges and they where more than happy to look after our extra days at very good price too. they even upgraded us so we stayed in same room all the time, we are going back there again. we dinned at the restaurant twice in our 5night stay excellent very good food so fresh, nice walk to main st shops and restaurants walk off the extra food you had lol. lots parking onsite too, rooms cleaned and maintained very good. staff where more than helpful with every request,

Room Tip: front of hotel you look at trinity bay or rear of hotel look at mountains, you pay more for front. w...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, November 29, 2011
Dear Blueute

Thanks for taking the time to share your experience. Clearly its pleasing you enjoyed your stay and the team looked after you. We look forward to welcoming you back!

With thanks
Steve
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Innisfail, Australia
Top Contributor
95 reviews 95 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 15, 2011

Friendly Helpful Staff with the best attitude we have ever experienced at any hotel, Restaurant was Stunning Food was to die for. Tennis Courts Swimming Pool and Gymnasium. Our Room was Amazing Great Views and so Peaceful. We will visit again we loved it so much.

Room Tip: Any Room will be Fantatsic
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, November 29, 2011
Dear Solstice10

Great to hear you enjoyed our amazing food and took full advantage of the great facilities on offer. We have just freshened up our Gymnasium and now I am pretty confident we would be most equipped hotel Gym in Queensland. We have had great feedback about the free weights ranging all the way up to 40kg dumbbells, Ezibars, Cable cross over’s and squat rack. It’s also good to hear you enjoyed the beautiful view of Cairns as it really does show case the area.

We look forward to seeing you again
Steve
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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed November 4, 2011

This hotel is well located and provides a complimentary coach drop off and pick-up ate pre-appointed times to the Night Market, etc. The rooms are large and well equipped. The rooms are very comfortable and the well maintained. If you don't mind a 15 min walk, then you will like this hotel as it is juct 15 min away from the night market and the reef terminal. There is a nice food court in the Night Market, where you will be spoiled for choice.

Cairns has a lot to offer and the concierges will provide a lot of information and also book your tours.

In short a wonderful place to stay when on a family vacation.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, November 29, 2011
Dear Holspec

I appreciate your well detailed reflection of our hotel. Our hotel rooms are some of the largest in Cairns per square meter and the view, quite simply is sensational. The shuttle service provided to our guests travels three times a days for those who do not wish to stroll the Esplanade. Thanks again for you comments about our Concierge team as they are well educated in the area and can offer many suitable options for families and couples.

Kind regards
Steven
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Mumbai (Bombay), India
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 4, 2011

This is a great hotel to stay at when visiting Cairns. It is located quite close to the shopping areas and the reef terminal. The hotel rooms are large and comfortable. The swimming pool too is large and clean with a good landscape.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven_OakleyGM, General Manager at Rydges Esplanade Resort Cairns, responded to this review, December 5, 2011
Dear Rovericious

It’s great to hear you enjoyed your stay with us here in Tropical North Queensland. You definitely have a fantastic view of Cairns from the hotel and are in easy walking distance to the main CBD and reef terminal. Additionally you can always use our complimentary shuttle service or elect to stay and enjoy the pool(s) and facilities. We look forward to seeing you again on your next visit.

Kind regards
Steve
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Additional Information about Rydges Esplanade Resort Cairns

Address: 209-217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cairns
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Official Description (provided by the hotel):
Oceanfront 12-story Hotel Towers, 3 blocks from city center. ... more   less 
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Also Known As:
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