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“Enjoyed my stay” 4 of 5 stars
Review of Pullman Cairns International

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Pullman Cairns International
5.0 of 5 Hotel   |   17 Abbott Street, Cairns, Queensland 4870, Australia   |  
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Ranked #9 of 66 Hotels in Cairns
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1,117 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2014

A beautiful historic (for Cairns) building fitted with classy, timeless furnishings. The people were polite and efficient and we were never left wanting. Location wise it couldn't be better, close to the water, the Pier and a short walk to the esplanade.

Stayed July 2014
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Melbourne
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 4, 2014

Foyer is grand colonial, with a pleasant restaurant and bar. I was upgraded and the room was huge and spotlessly clean. Decor just feels a little dated. Very good pool area. Service top class. A good central location.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 4, 2014

My son & I stayed at the Pullman International Hotel in Cairns on the way through and found it a great place to stay. It is within an easy walk to the center of town, close to the restaurants along the pier boardwalk and right across the road from the casino. The room was large and comfortable, the bathroom also large and clean. The staff were very friendly and knowledgeable. I would easily stay there again. My only complaint which I have passed on to them is the same for most Australian hotels and that is internet is not included in the room rates, with smart phones being so prevalent one would think internet should be standard. Apart from the internet I can thoroughly recommend this hotel.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 3, 2014 via mobile

This is a tired, dated establishment completely ill-equipped to cope with what I can only imagine is a "usual" school holiday clientele.

Reception was less than friendly. All attempts to engage/raise a smile on check-in came to nothing - and I was the only one checking in!

Room is grubby, with decor more befitting a highway roadside motel than something that purports to be FIVE star. And noisy - almost every sound from the adjoining room is audible, as is the corridor traffic.

Breakfast can best be described as a shambles. When it was discovered that my inclusive breakfast was not registered, a failed attempt to raise the front desk by phone was concluded with "screw reception, I'll sit you down". And so I was, to a table and surrounds strewn with egg shell.

The breakfast offerings were meagre, and despite the hour - it was only 8.30, poorly provisioned, or in many cases completely exhausted.

Finally I approached reception to confirm my booking and the inclusions. There was no record. I needed to produce my email booking confirmation for them to adjust their register. Something about a new "booking platform"?

This is truly shades of Fawlty Towers. I will keep an eye out for Basil over the coming days!

Stayed July 2014, traveled on business
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Additional Information about Pullman Cairns International

Address: 17 Abbott Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#7 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Impressive 16-story Hotel with extensive use of local marble & timber. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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