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“Disappointing/ Old and run down, old furnishings, not best location” 2 of 5 stars
Review of Pullman Cairns International

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Pullman Cairns International
5.0 of 5 Hotel   |   17 Abbott Street, Cairns, Queensland 4870, Australia   |  
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Hotel amenities
Ranked #8 of 66 Hotels in Cairns
Certificate of Excellence 2014
Adelaide
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Disappointing/ Old and run down, old furnishings, not best location”
2 of 5 stars Reviewed October 17, 2013

Sure some people say this location is great because its opposite the Casino but it is a 5 min walk to the Marina which isnt far but its also not on the Marina like the shangri-la or near the esplanade.

This 5 star experience was far from 5 star, i know that in Cairns the hotels are a bit older and not as new as say some in Gold Coast, generally the 5 star here really isnt an international level 5 star if you had stayed 5 star in singapore or thailand then this will disappoint!

the furnishings are really old, the bed and bedside tables are in tjhat yucky old wood in a beac colour. the tables and chairs on the balcony are just white cheap plastic chairs. the bathroom does have marble in but still looks old and worn.

Service wasn't great either!! we specified a King room and they put us in a double, it wasnt until we questioned it that they put us into a king room. The lady on the front desk barely spoke english and was very unhelpful. when i called about the room change i was on hold nearly 10 minutes.

Quite honestly this hotel ruined my holiday a bit. we had booked to stay here 3 nights and after the first night we left and checked into the shangri-la which was a proper 5 star and service.

i do not recommend this hotel. sure, the lobby is amazing!!!! -but THATS IT!

i usually take photos of my hotel rooms and post online but i was so upset with this one i forgot to take any photos sorry.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Bulli, Australia
1 review
5 of 5 stars Reviewed October 15, 2013

Room was nice and loved having a balcony. Staff very friendly and great pool area. The location was in a very convenient area of Cairns to with Casino across the road and marina close by. Another good factor is Cairns Airport only a short distance by taxi.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 12, 2013 via mobile

This hotel is classy from the moment you arrive. Staff and facilities are great.
The Pullman is well positioned and easy access to the best parts of Cairns city.
The bar and restaurant are good but expensive.
Highly recommended place to stay.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Cairns International

Address: 17 Abbott Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#3 Luxury Hotel in Cairns
#5 Business Hotel in Cairns
#6 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Official Description (provided by the hotel):
Impressive 16-story Hotel with extensive use of local marble & timber. ... more   less 
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns

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