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“Seen better days” 3 of 5 stars
Review of Rydges Tradewinds Cairns

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Rydges Tradewinds Cairns
4.0 of 5 Hotel   |   137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)   |  
Hotel amenities
Ranked #32 of 67 Hotels in Cairns
Brisbane
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Seen better days”
3 of 5 stars Reviewed August 19, 2014

During the tourism boom in Cairns, waterfront properties on the Esplanade were the epitome of luxury in accommodation and location. Sadly, these days have passed, and, although the location is still great, the accomoodation standard has sadly slipped. Whilst we had a Deluxe waterfront view and the room was spacious, the concrete rendered ceiling was black with dirt and mould, the carpet stained, stained and chipped furniture, and a very dated bathroom. The room had an overwhelming smell of bleach, almost as though this room had not been used for some time.
We did not dine in any of the restaurants, indeed one was closed for reburbishment. There are many restaurants and cafes within walking distance of the hotel worth a try.
Very disappointing, and we probably will not stay here again.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, October 6, 2014
Dear savvytravels10,

Thank you for your comments on Trip advisor regarding Rydges Tradewinds Hotel. I would like to apologise for the lack of cleanliness you received during your stay with us. I have spoken with the Management team in our Housekeeping department and ask them to identify any additional training that may be required. I have also spoken with the General Manager regarding the possibility of refurbishing the guest rooms.
Please accept our sincere apologise and we hope to welcome you back to the Hotel in the future.

Kind regards

Justin Murfet
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed August 19, 2014

We had a room on level 5 which had a great view of the harbour and esplanade. The hotel is in a great location surrounded by good restaurants and bars. Staff at the hotel were great and we're very helpful. Rooms were big and beds very comfortable. I would recommend this place to anyone.

Room Tip: Get on a higher level for better view.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 19, 2014
Hello CoburgTraveller,

Thankyou for your recent review of Rydges Tradewinds and choosing us as your accommodation provider whilst visiting our beautiful city!

We are so excited and greatful to receive a 5 star review!

Our fifth level includes Deluxe Waterview and Ocean View rooms - both with stunning views of Cairns and surroundings and the Water.

Our location makes us special - we are centrally located just a short stroll from all restaurants and bars in the CBD, Cairns Central shopping centre, the Reef Fleet Terminal and the Cairns Lagoon yet far enough away from the hustle and bustle to enjoy the peace and quiet.

We are so thrilled to hear our staff were friendly and accommodating - i will be sure to pass these positive comments to our staff.

We look forward to welcoming you back again soon,

Kind Regards,
Samara,
Rydges Tradewinds
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Brisbane, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 17, 2014

Stayed for a few days initially, with the plan to stay inland for a night before returning for a 9 night stay. Ended up cancelling the 9 nights because of the poor facilities. This was due to the main restaurant/bar area being renovated and breakfast and bar facilities were in a low grade conference setup. The hotel made no effort to brighten up these facilities and were reminiscent of school canteen - tables in rows, not laid, no tablecloth, no table service. Very low grade considering the cost. Were not warned of the renovations during the booking process or at any time prior to arrival. Whole hotel needs a revamp.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, October 6, 2014
Dear mar7har,

Thank you for your comments from your recent stay at Rydges Tradewinds Hotel.

I would like to apologise for the lack of service you received during your stay with us. Please be assured I have discussed your comments with our F&B Manager to ensure he is aware of your concerns. Please once again accept our sincere apologises and we hope to welcome you back to Rydges Tradewinds when next visiting Cairns.

Kind regards
Justin Murfet

Executive Assistant manager
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Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed August 14, 2014

In major need of a refurb. It's like stepping back in time to the late 80's. Location is great but the rooms are terrible and dirty. The shower is stained and the bathroom smells mouldy. Holes ripped in the curtains. Not recommended and I will not be staying here again

  • Stayed August 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 15, 2014
Dear Chopsy05,

Thank you for review on Trip Advisor regarding Rydges Tradewinds Hotel.
I would like to sincerely apologise for the lack of cleanliness that you experiened with your room. I have investigated this further and would like to inform you that our Housekeeping attendants will be retrained in the area of attention to detail to ensure a high standard of cleanliness is achieved. I have also spoken with the General Manager regarding the possibility of a refurbishment.

Once again I apologise for the lack of service you received and we look forward to welcoming you back to Rydges Tradewinds Hotel in the future.

Kind regards

Justin Murfet
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 14, 2014 via mobile

I felt dirtier once I walked into the room. Fans, walls, bathroom, vents, furniture, beds, blankets, curtains - extremely dated and in disgusting state. I am a frequent traveller and stay in hotels twice a week. I would NEVER stay here again.

  • Stayed August 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 15, 2014
Dear Glenn L,

Thank you for your comments on Trip Advisor. I would like to apologies for the lack of service your received during your stay with us. I have discussed these inconsistencies further with the Housekeeping Department and action has been taken to prevent this for reoccurring. We will also be retraining our Housekeeping attentdants in the area of attention to detail.
Thank you once again for your valuable feedback.

Kind regards

Justin Murfet
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

After arriving in Cairns to find out the hotel I booked was not what was expected, as friends were staying at Rydges Tradewinds, I rang to see if they had any rooms available. Thankfully they accommodated us for the 4 nights I required. Couldn't have asked for more understanding reception staff in helping us out.

Room Tip: Stayed on both the 2nd and 4th levels, can't go wrong on any level.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 13, 2014
Hello Sam W!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to sunny Cairns!

Firstly, we are very sorry to hear about your bad experience with another hotel upon arrival!

We were more than happy to accommodate you, and show you Rydges is always a friendly and welcoming environment for everyone.

Thankyou for your kind words about our staff and our rooms - we are so thrilled to hear you enjoyed your stay.

We look forward to welcoming you to Rydges Tradewinds again in the near future.

Regards,
Samara
Rydges Tradewinds
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Jersey
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed August 9, 2014

Stayed here for 4 nights when visiting Cairns. The hotel is centrally located close to bars and restaurants and on the seafront. The staff were polite, friendly and helpful and booking trips was easy and at competitive rates. The sea view room was clean and spacious with hairdryer, iron and minibar. The restaurant was being refurbished but so what, there were plenty of alternatives nearby and it shows they are trying to maintain and improve the hotel. It has to be done sometime and why not in the winter when it is quieter. I had no problems with the hotel, it was good value and I would stay there again.

Room Tip: Sea view room with balcony was very nice
See more room tips
  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 10, 2014
Hello JerseyDandL!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your stay in beautiful Cairns!

Wow! 5 Stars! The team at Tradewinds thanks you for such a fantastic rating - there is nothing we love more than seeing happy guests!

We do hope you enjoyed exploring Cairns CBD and all it has to offer - we provide the perfect location for this - as you said being in such close proximaty to restaurants, bars, Cairns Central shopping centre and many stores and markets.

Sea Level (soon to be Drift on the Esplanade) is indeed under refurbishment - we expect little to no disruption to our guests and do our best to keep this promise.

We are looking forward to all new exciting improvements at Rydges Tradewinds and we are most grateful you understand. We cannot provide the same restaurant to dine at, but we have relocated to one of our conferencing rooms to ensure no guests are missing out, and we will still continue to provide warm and friendly service and comfortable rooms for all guests.

We look forward you back again soon - hopefully to enjoy our new restaurant!

Kind Regards,
Samara
Rydges Tradewinds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Tradewinds Cairns

Address: 137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Cairns
#22 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Tradewinds Cairns 4*
Number of rooms: 245
Official Description (provided by the hotel):
Our Cairns hotel suites are convenient to Cairns lagoon precinct, where guests can take a dip in the clear, blue water or enjoy sunning on sandy shores. Nearby departure points for The Great Barrier Reef make it easy for guests staying in our Cairns hotel accommodation to explore its incredible natural beauty. The Cairns city centre is also within walking distance and offers premier area shopping and dining hotspots. We offer 246 Cairns hotel rooms exceptionally equipped with desirable features. Most rooms open onto a private balcony overlooking scenic views of the ocean, tropical gardens and swimming pool. All rooms are en-suite and boast complimentary WI-FI, a mini-bar, iron and ironing board and secure safe. Rydges Tradewinds is also pleased to offer recently released movies and games for hire on tablet computers. The cost is just $15 per 24 hours for a tablet which plugs directly into your room TV. Our Cairns hotel executive suites and ocean front rooms include luxurious signature Rydges Dream Beds where guests can rest from the adventures of the day. A variety of Cairns hotel rooms are available to perfectly suit those seeking business, leisure or family accommodation. Dining is available at the onsite restaurant, Drift on the Esplanade, where guests can enjoy a delicious breakfast, lunch or dinner overlooking the Coral Sea. Spa by the Sea offers guests seeking relaxation luxurious onsite spa treatments. Those staying at the hotel for a Cairns event will appreciate its conference and events facilities, capable of hosting up to 500 guests. ... more   less 
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Also Known As:
Rydges Tradewinds Cairns Hotel Cairns
Rydges Tradewinds Hotel Cairns
Cairns Rydges Tradewinds Hotel

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