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“Did not live up to expection” 3 of 5 stars
Review of Rydges Tradewinds Cairns

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Rydges Tradewinds Cairns
4.0 of 5 Hotel   |   137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)   |  
Hotel amenities
Ranked #26 of 66 Hotels in Cairns
waikiki perth
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Did not live up to expection”
3 of 5 stars Reviewed July 21, 2014

We booked this hotel because of the rydges reputation. On a rival we were told our room had been upgraded great we though, the room mini bar was dusty bath and fridge was dirty no I did not complain thought these things would be done in the next service (no they weren't) the linen was only changed when I pulled the sheets of the bed the rooms was tried and old, also we had the reception call us a taxi only to be told by driver the hotel had given our room no 519 to him not very good security best part of our stay was the pool and the view

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 9, 2014
Dear cat166,

Thank you for your reveiw on Rydges Tradewinds Hotel.
Please accept our sincere apologies for the lack of service you recieved from our Housekeeping department. Please rest assured that I have investigated this matter further and action has been taken to ensure these inconsistencies do not occur again.
Thank you once again for your comments and we look forward to welcoming you back to Rydges Tradewinds Hotel.

Kind regards
Justin Murfet
Executive Assistant Manager
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813 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Rockingham, Australia
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 12, 2014

The best thing i found with this hotel was simply the location. The staff were accommodating but not what i would call welcoming. The rooms were good but they werent any better or worse than other hotels but the location made it a very comfortable stay.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 13, 2014
Hello Axell33,

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your stay in beautiful Cairns!

It gives us great pleasure to hear our guests love our location as much as we do - we find its the perfect location as we are in walking distance to the Reef Terminal, Cairns Esplanade, CBD, restaurants, bars and Shopping destinations, but still away from all the hustle and bustle of the Centre of the City.

We look forward to welcoming you back to Rydges Tradewinds in the future and are glad you had a wonderful stay!


Kind Regards,
Samara
Rydges Tradewinds
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Melbourne, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 11, 2014

Recently spent a couple of nights here on the tail end of a stay at Port Douglas. Had 2 fabulous nights sleep in a very comfortable bed. Location is excellent - just a short stroll along the Esplanade to a myriad of eateries. We stayed on the 6th floor and had a terrific view across the water. Noise from the air-conditioning towers was not an issue from our room (601). Yes the decor is a little dated, but the room was certainly clean and the price and location were definite positives. Definitely recommend.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 13, 2014
Hello kav994,

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to gorgeous Cairns!

We are excited to hear you loved our famous Rydges Dream Beds and the stunning views of the Surrounding areas, also the location and our rooms!

We love to hear our fabulous guests will recommend our hotel, and for that we would like to give a huge Rydges thankyou!

We look forward to welcoming you back in the near future,

Kind Regards,
Samara
Rydges Tradewinds
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Newcastle, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2014

Stayed 5nights.it was our 50th wedding anniversary .the staff treated us very well and even sent chocolates and card to our room.what a pleasant surprise.the staff were exceptional and nothing was a trouble.I
the hotel is in a fantastic location,but parking is not the greatest.tours person jenny was great and very pleasant.would stay again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 13, 2014
Hello Alvin S,

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us for such an exciting time in your lives!

We would like to congratulate you on 50 years of Marriage - that's such a wonderful and exciting time to be celebrating and we are so thrilled you enjoyed your 5 night stay! We love to treat guests every now and again with small surprises.

At Rydges Tradewinds we pride ourselves on the service of our staff, we are glad to hear we exceeded expectations and you felt welcome here at all times.

We are looking forward to welcoming you back in the near future, and once again - Congratulations!

Kind Regards,
Samara
Rydges Tradewinds
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Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 8, 2014

A nice hotel, right in the heart of Cairns and 50m from the boardwalk.
We stayed in a reef view room.
Great view of Cairns harbour and Green island.
The boardwalk, just metres away, links you with all the attractions and restaurants.
At the end of the boardwalk is the free swimming pool, and follow the path to the marina precinct.
We received a late checkout on our departure (1pm) which was great.
The price is affordable and the pool is nice for the kids.

Room Tip: Do you like a pool view or a harbour view. Both are great.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 13, 2014
Hello David D,

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to Sunny Cairns!

Our team are thrilled to hear you enjoyed your stay, we see you stayed in our ever popular Ocean Front room and loved the gorgeous views Cairns has to offer,

We are also glad to hear you enjoyed your late check out and the beautiful pool,

We are looking forward to welcoming you back in the future,

Kind Regards,
Samara
Rydges Tradewinds
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Sydney, Australia
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 8, 2014

Had 6 days here & could not fault, even room service food was good. Perhaps only thing is room carpet will need replacing soon. I could have stayed another week as all so nice. Staff great, nothing too much & all done with a smile. Lovely spot on seafront, nice gardens, bar/restaurant, short walk to shops. They even accommodate smokers with 2 discreet tables in lovely spots in the garden --20 out of 10 for that.
One of the best holidays/accommodation ever----simple but impeccable service. No shares in hotel ! Recently had dinner at very famous, re-furbished top London hotel which was appalling & they embarrassed my hosts------London hotel staff could take some lessons from the Rydges Tradewinds staff on what makes an enjoyable customer experience.

Room Tip: Didn't explore other floors, 5th Fl. great. Hot on balcony of Nth facing room, no shade/umbrell...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 10, 2014
Hello Lyn M,

Thankyou for your recent review on Tripadvisor and choosing to stay with us during your visit to beautiful Cairns!

This is such a positive and fantastic review, it sounds like you enjoyed every aspect of your stay, and at Rydges Tradewinds, nothing makes us more happy! Our staff pride themselves on service and we are thrilled they delivered.

We hope you enjoyed your time in Cairns and hope to see you again soon!

Kind Regards,
Samara
Rydges Tradewinds
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Romsey, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

We love this hotel the service is great the staff are wonderful very helpful food was great rooms clean very comfortable bed nice view will be going back have already told family and friends were to stay.

Room Tip: We had a waterview room on the 6th floor the views were wonderful
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 7, 2014
Hello Elizabeth!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to beautiful Cairns!

We are happy to hear you enjoyed every aspect of your stay here, we want our guests to check out with a smile on their face each and every time they stay!

We will be sure to pass these wonderful comments onto our staff!

Once again, thankyou for such kind words, and we can't wait to welcome you back again soon!

Kind Regards,
Samara
Rydges Tradewinds
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Additional Information about Rydges Tradewinds Cairns

Address: 137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Cairns
#17 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Tradewinds Cairns 4*
Number of rooms: 245
Official Description (provided by the hotel):
Our Cairns hotel suites are convenient to Cairns lagoon precinct, where guests can take a dip in the clear, blue water or enjoy sunning on sandy shores. Nearby departure points for The Great Barrier Reef make it easy for guests staying in our Cairns hotel accommodation to explore its incredible natural beauty. The Cairns city centre is also within walking distance and offers premier area shopping and dining hotspots. We offer 246 Cairns hotel rooms exceptionally equipped with desirable features. Most rooms open onto a private balcony overlooking scenic views of the ocean, tropical gardens and swimming pool. All rooms are en-suite and boast complimentary WI-FI, a mini-bar, iron and ironing board and secure safe. Rydges Tradewinds is also pleased to offer recently released movies and games for hire on tablet computers. The cost is just $15 per 24 hours for a tablet which plugs directly into your room TV. Our Cairns hotel executive suites and ocean front rooms include luxurious signature Rydges Dream Beds where guests can rest from the adventures of the day. A variety of Cairns hotel rooms are available to perfectly suit those seeking business, leisure or family accommodation. Dining is available at the onsite restaurant, Drift on the Esplanade, where guests can enjoy a delicious breakfast, lunch or dinner overlooking the Coral Sea. Spa by the Sea offers guests seeking relaxation luxurious onsite spa treatments. Those staying at the hotel for a Cairns event will appreciate its conference and events facilities, capable of hosting up to 500 guests. ... more   less 
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Also Known As:
Rydges Tradewinds Cairns Hotel Cairns
Rydges Tradewinds Hotel Cairns
Cairns Rydges Tradewinds Hotel

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