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“Right in the heart of cairns” 4 of 5 stars
Review of Rydges Tradewinds Cairns

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Rydges Tradewinds Cairns
4.0 of 5 Hotel   |   137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)   |  
Hotel amenities
Ranked #25 of 66 hotels in Cairns
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Right in the heart of cairns”
4 of 5 stars Reviewed 3 weeks ago

A nice hotel, right in the heart of Cairns and 50m from the boardwalk.
We stayed in a reef view room.
Great view of Cairns harbour and Green island.
The boardwalk, just metres away, links you with all the attractions and restaurants.
At the end of the boardwalk is the free swimming pool, and follow the path to the marina precinct.
We received a late checkout on our departure (1pm) which was great.
The price is affordable and the pool is nice for the kids.

Room Tip: Do you like a pool view or a harbour view. Both are great.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, 2 weeks ago
Hello David D,

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to Sunny Cairns!

Our team are thrilled to hear you enjoyed your stay, we see you stayed in our ever popular Ocean Front room and loved the gorgeous views Cairns has to offer,

We are also glad to hear you enjoyed your late check out and the beautiful pool,

We are looking forward to welcoming you back in the future,

Kind Regards,
Samara
Rydges Tradewinds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
Sydney, Australia
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had 6 days here & could not fault, even room service food was good. Perhaps only thing is room carpet will need replacing soon. I could have stayed another week as all so nice. Staff great, nothing too much & all done with a smile. Lovely spot on seafront, nice gardens, bar/restaurant, short walk to shops. They even accommodate smokers with 2 discreet tables in lovely spots in the garden --20 out of 10 for that.
One of the best holidays/accommodation ever----simple but impeccable service. No shares in hotel ! Recently had dinner at very famous, re-furbished top London hotel which was appalling & they embarrassed my hosts------London hotel staff could take some lessons from the Rydges Tradewinds staff on what makes an enjoyable customer experience.

Room Tip: Didn't explore other floors, 5th Fl. great. Hot on balcony of Nth facing room, no shade/umbrell...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, 2 weeks ago
Hello Lyn M,

Thankyou for your recent review on Tripadvisor and choosing to stay with us during your visit to beautiful Cairns!

This is such a positive and fantastic review, it sounds like you enjoyed every aspect of your stay, and at Rydges Tradewinds, nothing makes us more happy! Our staff pride themselves on service and we are thrilled they delivered.

We hope you enjoyed your time in Cairns and hope to see you again soon!

Kind Regards,
Samara
Rydges Tradewinds
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Romsey, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We love this hotel the service is great the staff are wonderful very helpful food was great rooms clean very comfortable bed nice view will be going back have already told family and friends were to stay.

Room Tip: We had a waterview room on the 6th floor the views were wonderful
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, 3 weeks ago
Hello Elizabeth!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to beautiful Cairns!

We are happy to hear you enjoyed every aspect of your stay here, we want our guests to check out with a smile on their face each and every time they stay!

We will be sure to pass these wonderful comments onto our staff!

Once again, thankyou for such kind words, and we can't wait to welcome you back again soon!

Kind Regards,
Samara
Rydges Tradewinds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 23, 2014 via mobile

We stayed here for 1 night after the resort we were staying in couldn't extend our stay by 1night without charging us a small fortune.
As a regular Rydges customer I found a great priced room here.
As we checked out of the resort early in the morning we went to see if we could leave our luggage with Rydges until our room was ready and to my surprise we were actually able to get into our room with no delay!
The room was quite nice (a little dated) and the bathroom was ok (due for a refurb) the beds were not the unbelievably comfortable Rydges Dream Beds but weren't too bad.
I saw on another review that mentioned the room/hall smelled musty (which it does) which they try to cover with room deodorizer, but having stayed in at least 4 different hotels in Cairns they all have this problem and they all try to cover the smell with fragrance - it has more or all to do with the Cairns climate and is not due to lack of hotel cleanliness.
As a rydges priority member I received a free drink voucher on check-in, and that night I went to the bar to use it, and all the staff at the restaurant/bar were very friendly.
The hotel is in a great position and it is not far to walk to the lagoon, esplanade restaurants, Cairns Central and the boardwalk is just across the road.
The view from the ocean view room was great also.
All staff I encountered at Rydges Tradewinds were very friendly, helpful and knowledgable and I would stay here again.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, 2 weeks ago
Hello Chele D!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to beautiful Cairns!

It is always fantastic to get informative feedback from our guests, we always love to hear how much you enjoyed your stay with us, and we were so thrilled when we read so much positive in your review!

From the rooms, view, location and staff it sounds like your trip was one to remember, and we couldn't be more happy to hear you will return to see us again. We will be sure to pass on such great comments to our staff..

We look forward to seeing you again soon!


Kind Regards,
Samara
Rydges Tradewinds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014

We enjoyed the stay, but it's a very standard room. The bathroom and room was very tired, and needs a lick of paint and an upgrade.
Service was what it needed to be, but they didn't go above and beyond, but they also didn't do anything to disappoint.
Cleanliness was okay- it sort of felt that they have a standard routine...we had a dry beach towel sitting on our unmade bed. When we returned the bed was made and the towel was just chucked back on the bed. It was clear the cleaners only do what they have to do. There was also a pubic hair in our bath, that wasn't ours!
We got a good deal, and we're with friends so weren't too worried, but it doesn't stand out from any other hotels in Cairns.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vientiane, Laos
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 19, 2014

This was probably once a very nice hotel, but someone needs to give it some TLC. Yes, most things work but it's tired and run down and in need of a fix. The location is great, with lovely sea views, but the cons far outweighed the pros:

The room smelled, a mixture of old cigarette and new kitchen exhaust.
Cleaning by housekeeping appears to be an optional extra despite the price of your room, and there's very very little interest in cleaning if you do need it.
Free wifi was a big attraction but it's almost non-existent, so could charge for it even if they wanted to.
Some staff were great!...others not...
The central a/c tower is as noisy as other reviewers have suggested.

Overall, a general lack of warmth and care. Not a good advert for a hotel chain like Rydges.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
78 reviews 78 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed June 18, 2014

I checked into the Rydges Tradewinds to be met by the Front Desk Manager, who appeared to have an attitude from the customers before he served before me. When it was my turn to be served, he mumbled under his breath something grumpy. During check in when I asked a question about parking, he rattled on some rehearsed message without even answering my question. He showed all the signs of a employee who did not want to be there! Such a disappointment to receive this kind of welcome from the Front Desk Manager!

I must add that I came across other staff members at the front desk counter, and they were much more pleasant and welcoming. The Manager clearly had an attitude problem!

I also found that a tall bar staff member in the Sea Level Bar and Restaurant was also quite rude in his approach.

This lack of customer service from these two individuals really let down my appreciation of the hotel and my welcome to Cairns.

As for the hotel itself - great location opposite the Cairns waterfront, and a couple of blocks into town (with free city shuttle bus offered). Rooms are a bit tired and dated, but reasonable for the cost.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Rydges Tradewinds Cairns

Address: 137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cairns
#14 Family Hotel in Cairns
#16 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Tradewinds Cairns 4*
Official Description (provided by the hotel):
Imposing, 7-story Multi-winged Resort Hotel situated on large single site on the Cairns Esplanade directly across from Trinity Bay ... more   less 
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Also Known As:
Rydges Tradewinds Cairns Hotel Cairns
Rydges Tradewinds Hotel Cairns
Cairns Rydges Tradewinds Hotel

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