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“Great Esplanade Hotel” 4 of 5 stars
Review of Rydges Tradewinds Cairns

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Rydges Tradewinds Cairns
4.0 of 5 Hotel   |   137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)   |  
Hotel amenities
Ranked #26 of 66 Hotels in Cairns
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Great Esplanade Hotel”
4 of 5 stars Reviewed June 23, 2014 via mobile

We stayed here for 1 night after the resort we were staying in couldn't extend our stay by 1night without charging us a small fortune.
As a regular Rydges customer I found a great priced room here.
As we checked out of the resort early in the morning we went to see if we could leave our luggage with Rydges until our room was ready and to my surprise we were actually able to get into our room with no delay!
The room was quite nice (a little dated) and the bathroom was ok (due for a refurb) the beds were not the unbelievably comfortable Rydges Dream Beds but weren't too bad.
I saw on another review that mentioned the room/hall smelled musty (which it does) which they try to cover with room deodorizer, but having stayed in at least 4 different hotels in Cairns they all have this problem and they all try to cover the smell with fragrance - it has more or all to do with the Cairns climate and is not due to lack of hotel cleanliness.
As a rydges priority member I received a free drink voucher on check-in, and that night I went to the bar to use it, and all the staff at the restaurant/bar were very friendly.
The hotel is in a great position and it is not far to walk to the lagoon, esplanade restaurants, Cairns Central and the boardwalk is just across the road.
The view from the ocean view room was great also.
All staff I encountered at Rydges Tradewinds were very friendly, helpful and knowledgable and I would stay here again.

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, July 14, 2014
Hello Chele D!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to beautiful Cairns!

It is always fantastic to get informative feedback from our guests, we always love to hear how much you enjoyed your stay with us, and we were so thrilled when we read so much positive in your review!

From the rooms, view, location and staff it sounds like your trip was one to remember, and we couldn't be more happy to hear you will return to see us again. We will be sure to pass on such great comments to our staff..

We look forward to seeing you again soon!


Kind Regards,
Samara
Rydges Tradewinds
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742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Townsville, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014

We enjoyed the stay, but it's a very standard room. The bathroom and room was very tired, and needs a lick of paint and an upgrade.
Service was what it needed to be, but they didn't go above and beyond, but they also didn't do anything to disappoint.
Cleanliness was okay- it sort of felt that they have a standard routine...we had a dry beach towel sitting on our unmade bed. When we returned the bed was made and the towel was just chucked back on the bed. It was clear the cleaners only do what they have to do. There was also a pubic hair in our bath, that wasn't ours!
We got a good deal, and we're with friends so weren't too worried, but it doesn't stand out from any other hotels in Cairns.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 9, 2014
Dear MillyGus2013,

Thank you for your recent comments from your stay at Rydges Traedwinds Hotel.
I would like to inform you that the Housekeeping staff have been informed of the lack of service you recieved and action has been taken to prevent this from occurring again.
Once again thank you for your comments and we hope to welcome you back to Rydges Tradewinds Hotel in the future.

Kind regards
Justin Murfet

Executive Assistant Manager
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Vientiane, Laos
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed June 19, 2014

This was probably once a very nice hotel, but someone needs to give it some TLC. Yes, most things work but it's tired and run down and in need of a fix. The location is great, with lovely sea views, but the cons far outweighed the pros:

The room smelled, a mixture of old cigarette and new kitchen exhaust.
Cleaning by housekeeping appears to be an optional extra despite the price of your room, and there's very very little interest in cleaning if you do need it.
Free wifi was a big attraction but it's almost non-existent, so could charge for it even if they wanted to.
Some staff were great!...others not...
The central a/c tower is as noisy as other reviewers have suggested.

Overall, a general lack of warmth and care. Not a good advert for a hotel chain like Rydges.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 8, 2014
Dear Lily W,

Thank you for your review from your recent stay at Rydges Tradewinds hotel.
I have discussed your comments further with our Housekeeping department and action has been taken to ensure there is a vast improvement in this area.
Please accept our sincere apologies and we look forward to welcoming you back to the hotel when next visiting Cairns.

Kind regards
Justin Murfet
Executive Assistant Manager
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Perth, Australia
Top Contributor
100 reviews 100 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed June 18, 2014

I checked into the Rydges Tradewinds to be met by the Front Desk Manager, who appeared to have an attitude from the customers before he served before me. When it was my turn to be served, he mumbled under his breath something grumpy. During check in when I asked a question about parking, he rattled on some rehearsed message without even answering my question. He showed all the signs of a employee who did not want to be there! Such a disappointment to receive this kind of welcome from the Front Desk Manager!

I must add that I came across other staff members at the front desk counter, and they were much more pleasant and welcoming. The Manager clearly had an attitude problem!

I also found that a tall bar staff member in the Sea Level Bar and Restaurant was also quite rude in his approach.

This lack of customer service from these two individuals really let down my appreciation of the hotel and my welcome to Cairns.

As for the hotel itself - great location opposite the Cairns waterfront, and a couple of blocks into town (with free city shuttle bus offered). Rooms are a bit tired and dated, but reasonable for the cost.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 8, 2014
Dear OzJJ,

Thank you for your recent comments on Trip Advisor from your stay at Rydges Tradewinds Hotel. Please be advised that I have investigated your concerns further and have taken the appropriate disiplinary action against both the Duty Manager and the bar staff that you encounted during your stay as this type of behaviour is unacceptable.
Please accept our sincere apologies and we hope to welcome you back to the hotel in the future.
Kind regards,

Justin Murfet
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

Amazing location with great views. Easy to find and no hassles with check in at all, the person that I spoke to was polite and very knowledgble about the hotel. Hotel was very clean and well lit, easy to find your way around. No dramas whatsoever with the room, it was very tidy and neat and loved the cleanliness. Great hotel - would definitely stay again! :)

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, June 18, 2014
Hello Mei-ghyn R,

Thankyou for your recent review of Rydges Tradewinds and choosing us while staying in Gorgeous Cairns!

We are so grateful for your positive feedback! What a fantastic review, we are so glad you enjoyed every part of your stay here at Rydges Tradewinds, from our rooms, to our views and of course the service provided by our staff!

We are so glad you recommend and will return, we look forward to welcoming you back!

Kind Regards,
Samara
Rydges Tradewinds
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Brisbane, Australia
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 17, 2014

I stayed here for 6 nights. I read a number of mixed reviews but as part of Rydges I thought they had high standards. The reception staff friendly and welcoming. The view from the room was good. And located on the water.

On the negative.

The hot water is inconsistent.
Dust thick on the edges of carpets and on the Air Con vent, fan and paintings etc. Dust pretty much everywhere in the room and hallways.
Beds sometimes made, that was basically it. Room wasn't vacuumed or surfaces wiped down.
Found a empty bottle of wine in my mini bar on arrival.
The Air Con noise was unbearable while trying to sleep.
The price of the meals in the restaurant.
Some of the breakfast staff are very sour.
The hotel is very outdated and aging decor.
Shower curtains.
The TV regularly lost reception.
Rubbish placed in my open suitcase from the bin by house keeping.

I do give a poor review as they say this is a 4 star hotel, if it was a 3 star average. The general house keeping is pretty much nonexistent and no attention to detail. That is why my mark downs are heavy, this would have to be the dirtiest hotel I have stayed at for a large chain. I lived in north Queensland before so not complaining about the musty smell in the air con but some air fresheners could not do astray. I only ate the breakfast due to the early pick ups for the tours I booked, not worth the $19 (only if you book the day before or $25 on the day). Nothing wrong with the quality just over priced for your basic buffet breakfast.
The ocean view rooms are a must if you stay but you will have traffic and local noise, no double glazing on the window and doors.
In all it was not a terrible stay, would I stay here again? Maybe not, would need to here rave reviews on the improvement of house keeping. Or a price you can bet.

Room Tip: Ocean view rooms are a must
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, August 8, 2014
Dear Michael S,

Thank you for your comments from you stay at Rydges Tradewinds.
I would like to inform you that I have investigated this matter further with our Houskeeping department as I was very alarmed at the lack of service you received during your stay with us. Please rest assured that all staff in the Housekeeping department have been retrained in the area of attention to details to ensure these issues are rectified. Please accept our sincere apologies and we hope to welcome you back to Rydges Tradewinds Hotel.

Kind regards,

Justin Murfet
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 16, 2014

Great Esplanade location and very comfortable bed. However the hotel is tired from the foyer up. Rooms are spacious. Ours smelt unpleasant the whole 6 days and the same tired smell lives in the corridors but is masked with air freshener. Dust thick on the edges of carpets and though the room is cleaned, a thorough clean appeared to be a distant memory.Service basic by international standards but excellent for Cairns.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Skoosh

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthewgm, Manager at Rydges Tradewinds Cairns, responded to this review, June 16, 2014
Hello deepspa!

Thankyou for your recent review of Rydges Tradewinds and choosing to stay with us during your visit to Sunny Cairns!

We are absolutely thrilled you enjoyed our spectacular location, nestled in the heart of Cairns, right on the waterfront ensuring beautiful views and just a stone's throw away from all of Cairns and the Esplanade's restaurants, bars, cafes and knick knack stores.

Here at Rydges Tradewinds we pride ourselves on our service and the team that represents our hotel, we are happy to hear you experienced great service!

We look forward to welcoming you back soon,

Kind Regards,
Samara
Rydges Tradewinds
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Additional Information about Rydges Tradewinds Cairns

Address: 137 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Tradewinds Esplanade)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Cairns
#14 Family Hotel in Cairns
#15 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Tradewinds Cairns 4*
Number of rooms: 245
Official Description (provided by the hotel):
Imposing, 7-story Multi-winged Resort Hotel situated on large single site on the Cairns Esplanade directly across from Trinity Bay ... more   less 
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Also Known As:
Rydges Tradewinds Cairns Hotel Cairns
Rydges Tradewinds Hotel Cairns
Cairns Rydges Tradewinds Hotel

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