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“Value for money” 4 of 5 stars
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
4.0 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia   |  
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Hotel amenities
Special Offer
UP TO 30% DISCOUNT
Ranked #30 of 67 Hotels in Cairns
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1,825 reviews from our community

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Sunshine Coast, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 30, 2014

We stayed for five nights.Positives...close to town, ok pool. Negatives...this hotel is very dated and run down.Upon checking in our room was very mouldy/musty smelling which was unacceptable with children, so we were shown another room which was better but not available?. We decided to try turning off the old unclean aircon and it improved enough that we could sleep with the door open( a door that barely could run on its track) luckily it was not mosquito season! The bathroom grout was stained and the carpet stained and the beds lumpy. The door card played up also and there were no information booklets about the hotel in the room. There are no tourist brochures available in the hotel also, which the reception staff explained as unnecessary as most people know where to go! there is a private tour desk which gave the impression they were not interested in helping us unless we wanted to book a tour. We had booked a package with the Novotel which included breakfast( not anything spectacular unless you like mushy scrambled eggs, bacon and baked beans every day) and a trip to Green Island. Luckily we turned up early at the wharf because the Novotel staff had not booked our day trip and the boat was full, so we waited 20 mins whilst the helpful gentleman at Big Cat cruises tried to get answers from the Novotel staff and eventually he squeezed us on a very full boat. This was quite stressful since we only had that one day to go to the Island. When we returned to the hotel the manager apologised but was reluctant to accept responsibility...we were offered a bottle of cheap and nasty house wine which we could not even drink. Overall the service was not up to standard. The gardens were unkept, the pool area had radio music on which is not perfect when you have young children and the news and adult adverts come on. We have stayed in better hotels for that price and quite recently.Can't recommend and will not stay again.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Service
Helpful?
2 Thank Tasha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 29, 2014

This my 4th stay with the hotel but this time brought family (2 x teens). Excellent hotel, much improved on last year and back to the standard it once was. Pool area is excellent, restaurant is great, staff couldn't be faulted. The only fault I have was that there are no 2 bedroom suites but we were comfortable in the family suite. Value for money is fantastic and I will be back!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 of 5 stars Reviewed July 29, 2014

A lovely garden area around a very cold pool. Very pleasant staff. Only found out later that wifi was available in the garden area. Piped music in the reception area, restaurant and pool area was often intrusive. Rooms have limited storage and uncomfortable seating. Excellent location within walking distance to central Cairns and Esplanade.

Room Tip: Some are adjoining family rooms and the connecting door allows all sounds through especially late ni...
See more room tips
  • Stayed July 2014, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Eliza283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 28, 2014

This is now the 3rd time I have stayed at this hotel so I am getting a good feel for it. I must it's great. The swim up pool bar is awesome. It is very close to the centre of town 7 the breakfast buffet has a good selection. I found staff to be very friendly & accommodating. I stayed solo but is family friendly & relaxing.

Room Tip: Upper floor on the ocean side is the nicest.
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Andy0763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 25, 2014

We stayed with our 2 children in a room with 2 double beds. We found the room quite small with a musty smell. But apart from that everything else was nice. The pool was lovely we spent the best part of 2 days around it and ordered drinks and food for lunch at the poolside which was very nice. The staff at the poolside bar was very friendly as were any other staff we had contact with. We didn't eat at the restaurant apart from a small breakfast one morning. The location is very central to most shops and restaurants.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank Sarena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

We chose this hotel after searching many others as it catered for all our needs. Close to the airport and a leisurely walk to the Esplanade and City Centre shopping. The rooms are spacious and have comfortable beds, they have the usual facilities but tend to lack storage space and no mini bar for your convenience. Some of the decor is looking a bit tired but overall the facilities are clean and enjoyable. You must pay a visit to the
Natural Palm Organic Day Spa which is on the ground floor of the hotel. I would have no worries in staying here on future trips to Cairns and can recommend this hotel.

Stayed July 2014
Helpful?
Thank WayneAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, July 26, 2014
Dear WayneAP,
Thank you for your comments regarding your stay with us when you were in Cairns.
I am pleased that you enjoyed the Palm spa as she is a real treasure.

I have made a note regarding the lack of storage and the tired decor, this will be brought up when we have discussions regarding our next refurbishment programme.

we look forward to welcoming you back to Novotel hotels on your next trip.
Kind Regards,
Peter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Cairns
Price Range (Based on Average Rates):
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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