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“great night” 4 of 5 stars
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
4.0 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia   |  
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Hotel amenities
Ranked #33 of 67 Hotels in Cairns
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1,662 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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Mudjimba, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 11, 2014

I do find Novotel hotels a tad sparse and basic for what they charge, but a recent stay in the Novotel Oasis Resort in Cairns was really below par and not the way the hotel looks on line at all. The room I had was very dated, in need of a thorough clean and a refurb, with even a hole in the piece of furniture I presume intended to put my case on. The internet in the room was ridiculously expensive, so I decided to use the free internet in the lobby, but that was interminably slow and kept crashing. When I complained about the free internet, a very efficient duty manager did give me free internet access in my room through ethernet, but that was also very slow and unreliable and they tried to charge me for it when I checked out. The saving grace for this hotel was the manager of the restaurant at breakfast. She she was excellent but the rest of the staff including at check in were unmotivated and clearly not happy! Come on Accor get your act together and deliver what you say and show about a hotel on the web site and that is definitely not the case in the Novotel Oasis Cairns.

Room Tip: Don't bother, give it a miss.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gladstone, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 11, 2014

Nice room, well laid out, good housekeeping. Service at restaurant really bad, pre-drinks arrived after meals, had to pester for orders to be taken. Fire alarm went off Thurs night, Emergency Response was pitiful. Staff unapologetic and had no idea how to respond and staff weren't aware that the fire alarm had gone off and guests had reacted by evacuating the building.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australian Capital Territory, Australia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed July 11, 2014 via mobile

Rude front desk staff. We requested towels for the pool and waited and waited....
The room had deteriorated and urgently needs renovation. Towels had gone greed. No care for little,but very important things. Disappointing!

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 9, 2014

Front desk staff is not at all friendly. We were waiting from 11.30 am to check in, till 2.15pm. They didn't take any effort to clean the room quickly to check in early. Didn't even apologise for the delay. Stayed there for 5 nights. Free Wi-Fi never worked. When we asked, the answer was there are so many people using. Gave us a room in the front side and there was no view at all, as the big tree was blocking the view. In the bathroom, tap was leaking in the bath tub and never fixed

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 7, 2014

when i arrived to check in, the staff were great and happy to let us check in bait early. so i wasn't worried when i overhear a guest complaining about "ants all over his room"
well i soon found out for my self when we, we left some cereal closed, in the box, on top of the mini bar, used the pool and came back to ants everywhere!!!!!
when i went down to reception to complain about the ant problem they were very rude. the staff told me "I'm from japan where having ants in your room wouldn't be okay but here in cairns its fine, and ants are in every hotel here"
I then advised the staff that i had just stayed at the pullman international for 2 days just before we came to this hotel and it was spotless no ants. and asked what they were going to do to fix the situation.
all we got was a horrible tasting buffet breakfast. and a room that stunk of raid. the hotel cleaning lady left the can of raid for us for when the ants come back.

in short, stay far away from the rip of hotel where to them its fine to have pests all over the room.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire, United Kingdom
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 7, 2014

We stayed here for the first 3 nights of a 4+ week tour. It was a very good location for exploring Cairns and the surrounding area. The hotel is set in very attractive grounds and is quiet, given the location. Our room was comfortable and the furnishings & bathroom were good. During our stay we had a very good buffet dinner and also enjoyed the good quality buffet breakfast, each morning. It was great to be able to sit outside on the terrace, by the pool for breakfast. We would stay here again.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, July 9, 2014
Thanks for taking the time to provide valuable feedback about your recent stay.

We are pleased to learn you enjoyed the setting of the hotel, set around the largest lagoon size pool in Cairns and lush tropical gardens.

We look forward to welcoming you back to Novotel in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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