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“Oasis Cairns...” 4 of 5 stars
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
4.0 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia   |  
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Hotel amenities
Ranked #36 of 66 Hotels in Cairns
Newcastle, Australia
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
“Oasis Cairns...”
4 of 5 stars Reviewed May 31, 2013

Great location, food excellent in restaurant. Was disappointed to arrive at 11pm, very tired and in need of a strong drink, only to find there was no stock in the minibar. Having said that it was explained to us that this was due to problems with theft from groups of young people, and was rectified that night and restocked thereafter. Swimup pool bar a hit, great cocktails and reasonably priced. Great place for families...

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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1,565 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 30, 2013

When we checked in, we found dead and live lizards in the room.
No Wi-Fi in the rooms.
When complained to the manager, he tried sorting the issue over the phone itself, was not willing to come to the room and check...
Heard from other tourists that Rydges at the esplanade was a far more better hotel.

Would not suggest any1 to stay here.
Unexpected from a chain of hotels like novo tel.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Weipa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2013

I always enjoy staying at the Novotel Oasis as I find the location perfect! It is still in the centre of town but a few streets removed so you can still relax without the hustle and bustle. I also find the rooms to be clean and tidy and very welcoming. The bed is also very comfortable!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herberton, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2013

Thoroughly enjoyed our stay, staff extremely helpful. We travelled for a friends birthday celebrations, staff gave us plates and napkins etc so we could celebrate at the hotel. Will definitely stay again, only downer is they are now charging $7.50 for undercover parking per day. Bit disappointing.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
3 of 5 stars Reviewed May 29, 2013

This hotel is well located and the staff were very helpful and welcoming.
The room smelt damp and musty which was a shame as this made it uncomfortable to spend a long time in. There was no wireless in the room; and it dropped out in the public areas too. Could not connect an Apple to broadband in the room - ironic when there are Apples in the internet area!

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamuning, Guam
Top Contributor
81 reviews 81 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 27, 2013

The hotel was quite ordinary. The rooms were adequate, comfortable and quiet. The service from the staff was fine. I was here on a business trip so internet access was important. I chose this hotel because it advertised free wi-fi access in the room. Not so. The only in-room internet access was via ethernet for an additional charge. There was free wi-fi in the lobby but slow and poor. Not likely to stay here again.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alexandra Headland, Australia
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 22, 2013

I stayed here as part of a work trip to Cairns, considering the town is not in tourism season and I was part of a large organisation with ongoing support, I was a corporate client - I was given a room overlooking the front on-ramp so got all the traffic arriving and traffic getting ready early for sight seeing. The room itself had a bar fridge that kept me up most of the night until I turned it off and there was a constant tapping coming from somewhere all night. On the upside, staff were friendly, location is great and the ambiance around the pool bar is great so maybe if I had gone for a vacation and ready to party it would've been fine but my colleague had issues with noise and the internet. I wouldn't pay for this myself however if I could request specific rooms - OK. Oh and happy hour by the pool was great.

Room Tip: Not near the front ramp or lower floors - go to a wing low and near the pool
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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