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“Reasonable, but could be better.” 3 of 5 stars
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
4.0 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #39 of 66 Hotels in Cairns
Townsville, Australia
Top Contributor
187 reviews 187 reviews
23 hotel reviews
Reviews in 55 cities Reviews in 55 cities
68 helpful votes 68 helpful votes
“Reasonable, but could be better.”
3 of 5 stars Reviewed April 7, 2013 via mobile

The Novotel offers a lot for a reasonable price - its a lovely venue with great facilities and helpful staff - but there were a few letdowns. The cleaning people were absolutely terrible - the bathroom was always left in a bad state, including failing to clean the bath and toilet, not replacing our towels, and basically left us feeling as though it was only half finished. Unfortunately it was left this condition every day, so theres a bit of a staffing problem there. However the reception and tour staff were always very helpful and attentive. The hotel it pretty nice - there are some signs of age, like water damaged timber in the rooms, no hot water for a night, and tears and stains on the floors and fabrics, but overall it was pretty ok. The surrounds make you feel as though you're in a big resort, with a huge pool in the middle and lovely trees and surrounding facilities. The hotel is really close to everything - walk to the waterfront, casino, shops, and restaurants. Overall the stay was enjoyable and well priced, but could have been better.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,451 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 5, 2013

We had Novotel Big Cat Family Pak.
Staff did not know what the package was and requested me to provide details to him.
Welcome gift for children were not gave until I asked.
Complimentary Nickelodeon cartoon network of the package was not provided.
As for Full Day at Green Island cruise in the package, they neither gave me vouchers nor did they tell me to go to Reef Fleet Terminal to get my boarding card, so I spent half an hour going between the boat and terminal to get things done. Worst experience. I regret I also book hotel in Dunedin & Melbourne with accorhotels.com for my next trip in May.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 4, 2013

We stayed two nights so we could snorkel on the Great Barrier Reef. The pictures look lovely on the website, and the descriptions sublime, but that's not what we saw. The pool had so much algae it looked green, the "balconies" on each room are big enough to hold the room air conditioner and that's it, no furniture, no place to relax. The "beach" is sand at the end of the pool, where we found cigarette butts and gum. All the chaise lounges and furniture around the pool were dirty. It was not at all inviting. Only one of the two elevators was working, and it was excruciatingly slow! Computers in the lobby were never able to connect with gmail or google (they are Apple products).

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 4, 2013

This is a great family resort with a lovely pool area that has sand down one end. A place for kids to play volley ball on the grass. It also has BBQ that can be used.
Great location nice awl to the Esplanade and other shops an restaurants.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Queensland, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2013

Upon check in, was given unclear directions to our room from Reception Staff. Room Slept 3 guests but only had 2 bath towels. Complementary toiletries missing, no bin in bathroom. Fridge had previous guests drink/food left in it & was dirty. Stained carpet. Cheap iron leaked water. Gardens smelt from Bats. Lift near pool constantly had water on floor which was dangerous. Buffet food served at breakfast was cold & coffee machine was too slow to produce coffee. Staff were not friendly or caring.

Room Tip: Middle rooms are away from trees which contain Bats.
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, April 16, 2013
By the sounds of your experience you are right to feel disappointed with your stay at the resort. It is evident from your feedback that too many small touches were overlooked by the resort team, such as placing enough towels in the room and an iron that works.

I am sorry we did not deliver the standard of service that we aspire to on this occasion. Rest assured that our Housekeeping team will take the steps necessary to address the issues you encountered.

I hope we get the opportunity to provide a higher standard of service the next time you stay at a Novotel hotel.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 3, 2013

We were in Cairns for the last night of our 15 night family holiday. We choose the Novotel based on it's good location and the pool.

The place is not well maintained. Check in etc all fine, fairly speedy no probs. We were not in the main hotel wing but one to the side and the concrete walkways to the room were very dirty and instantly I got a bad feeling about the property. We got in the room to find a funny smell and a wet floor under the air conditioning unit. We also found the toilet worked only intermittently. We advised the checkin staff who said they'll get someone to look at it - no apology. We headed to the pool with our 2 young girls and returned to the room ready for showers before we head to dinner to find that someone had been in the room and used one of our towels and placed this under the airconditioning unit. We heard nothing more about this issue. The toilet remained intermittent and worked when it wanted, the soap dish broken and bath tap leaking.. Maintenance is the main concern for this property.

The pool area was nice and we enjoyed a swim for 2 hours where there is a swim up bar along with a guy singing.

We got the 2 girls in the shower to find we only had one towel. 3 calls later and and 40 mins later we received 2 towels, not helpful for 4 people. We were in a rush to get to dinner so this was very frustrating

I would have normally complained further and requested a new room however we were so short on time and our first time in Cairns that I didn't want to lose time in debating with staff.

I've always had a good opinion of the Novotel but that is sadly no longer the case. Avoid this property if possible. If the property is tidied up it good be great as the location was good along with good pool area..

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wollongong, Australia
1 review
1 of 5 stars Reviewed April 2, 2013

Granted it was Good Friday, the hotel seemed unprepared for the influx of people...it took 3 hours to have breakfast as many families refused to leave the dining area and went back for thirds When we got a seat, the food had been consumed. The room I booked was not what I was given. I was given a small room with a small bathroom and the room smelt damp. And all night long we heard the hammering of the couple in the next room making love. On departure, I was told that I should look elsewhere next time by a rude lady at the counter who wanted to charge me twice for parking in the supposedly free car park.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up bar.All 314 rooms offer contemporary style accommodation with a balcony or terrace overlooking the city, gardens or pool. Facilities also include a free web corner with the latest IMAC technology, free wi fi (lobby area only), 24 hour in balance gym, onsite hairdresser and Massage & Beauty. The hotel also offers 24 hour room service and reception.Mizuna Restaurant offers buffet breakfast daily and of an evening boasts modern À la carte dining. Aqua Bar serves afternoon drinks, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu.The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy’s', Cairns modern, fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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