We didn't find this hotel attractive at all and it looks old compared to what they advertise. The person at the reception was not friendly and seemed to be bored.
We got the room and first impression was uncomfortable, the room had a communicating door so for security reason we went back to the reception.
The receptionist (another one) did not have any idea of the configuration of the rooms cause he gave us another room with the same problem and was not really happy to help at the first place. He said there was only one key to open those communicating doors and he had it at all time with him. He gave us attitude, became rude and started to argue with us.
I was really surprised cause that is definitely not the right attitude when you deal with customers. We were just concerned for our belongings and we were nice and respectful so we deserved tone treated the same. This was not about being demanding or fussy at all !
After a 30 mn of struggle, we finally got the room we were expecting... Not perfectly clean though but we decided to let it be and enjoy our week end.
- Official Description (provided by the hotel):
- Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more less
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- Also Known As:
- Novotel Cairns Oasis Hotel Cairns
- Oasis Cairns
- Accor Cairns Oasis Hotel
- Cairns Novotel
- Oasis Resort Cairns
- Oasis Hotel Cairns