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“Good and bad” 4 of 5 stars
Review of Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
4.0 of 5 Hotel   |   122 Lake Street, Cairns, Queensland 4870, Australia   |  
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Hotel amenities
Ranked #36 of 66 Hotels in Cairns
Brisbane, Australia
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
“Good and bad”
4 of 5 stars Reviewed September 3, 2012

Great location, very close to The Esplanade and the restaurants etc. Rooms are a good size and clean and tidy. All rooms have a balcony. Pool area is excellent. Restaurant was very good. Nice breakfast, excellent dinner, though limited choice at dinner. The bad is if you are a light sleeper, the air conditioner and fridge are noisy, even if you turn off the air cond (in Cairns?) you hear everyone elses. Apart from that we would recommend.

Room Tip: Get a room away from the bats in the trees
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,564 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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Cairns, Australia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 3, 2012

We stayed just the one night as we were planning a night in town. Great location as only walking distance to restaurants and night clubs.

Shannon on Reception did a great check in, Hayden helped us out when we lost our room key.

The room was very clean. Car parking under the hotel was great and easy to use. We ordered room service and was delivered very promptly by Erica. Only thing - we ordered wedges twice during the stay. 1st time we requested and received tomato sauce in nice container, 2nd time we got packet sauce....

We ate in the Restaurant for breakfast which was really busy but still received great service by Imlida? and buffet was looked after and topped up very often during our breakfast.

Great stay and will be staying again!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 29, 2012

We had 5 nights here whilst the hotel is a little tired it has a huge swimming pool and was within a few minutes walk of restaurants the waterfront and shopping centre. The staff were really friendly and helpful it would have been nice if the pool bar had been open for an evening drink but not the end of the world. The bats were amazing we watched them fly out each night.

Room Tip: Ask for a room fronting the pool on the Lake Street side I would imagine the bats could be a bit noi...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 28, 2012

We decided to stay in one evening and get room service, which took over 15mins to even get an answer from either room service or reception, which for a 4* property is not really acceptable. The bathroom in our room was also quite dated and the pool bar was not open for the duration of our stay.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, September 4, 2012
Thanks for your feedback.

I am sorry to learn that we did not meet your expectations during your stay at the resort. It is important that we provide our guests with a high standard of service and it is evident from your feedback that we failed to meet these standards on this occasion. I wish to apologize for any inconvenience caused.

We hope you will give us the opportunity to provide a higher standard of service the next time you stay at a Novotel hotel.

Yours sincerely,
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Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2012

We found the service was as excellent. The staff are always very friendly and helpful, and the rooms are always presented well. The complex is nicely located within easy walking distance to the city centre and yet quiet and private with a good aspect. Pool had sand and was open late.
highly recommend.

Room Tip: Stay away from the rooms on the cairns city side too many bats, out of the hotels control but still...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dimbulah, Australia
1 review
5 of 5 stars Reviewed August 24, 2012

We found the service was as excellent as ever. We stay at the Oasis whenever we have reason to stay over in Cairns. The staff are always very friendly and helpful, and the rooms are always presented well. The complex is nicely located within easy walking distance to the city centre and yet quiet and private with a good family atmosphere. Any meals we have there are always very well presented and the staff go out of their way to be of assistance. We enjoy out treats there so much we recommend it to all our friends when ever a suitable occasion arises. Our only regret this visit was that you are losing a very helpful and courteous Assistant Manager, We have had exceptional service from Thomas Kelly whenever we have stayed and will miss his cheerful personality on the front desk.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review, September 3, 2012
Thanks for taking the time to post such positive feedback on Trip Advisor.

I am pleased to learn that you always enjoy staying at the resort when you visit Cairns. I also wish to thank you for highlighting the good service you received from Tom. Unfortunately he is taking a long holiday in Europe so, like you we will also miss his smile and "can-do" attitude. We are hopeful he will end up working for Accor Hotels in the UK.

We look forward to welcoming you back to Novotel in the future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake Street, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Official Description (provided by the hotel):
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns

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