Perhaps I had built up my first trip to a Shangri La hotel, but I was not impressed. We stayed here for a night before a two day dive trip. Initially we were planning on staying for an additional two nights after, but we did not bother based on our experience.
The check in experience was a hassle. Unfortunately we arrived early in the morning and our room wasn't ready. Darren and Ian were very friendly and did an excellent job in making us comfortable. They established we had not been allocated the right room and set about resolving.
It wasn't resolved until late morning by which time we decided not to bother moving all our stuff into another room (although help was offered).
Stopped by the pool for a swim in the afternoon - had to wait 20 minutes to order a glass of wine!
Experience of the staff generally was that they were grumpy for a better word.
We moved to a "lower grade" hotel for our last couple of nights, paying a third of the Shangri la, and were greeted by proper hospitality and faith was restored in Cairns' hoteliers. Come on Shangri La, up your game.
- Official Description (provided by the hotel):
- Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more less
- Reservation Options:
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- Also Known As:
- Shangri-La Hotel, The Marina, Cairns Hotel Cairns