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“Excellent service!” 5 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #8 of 66 Hotels in Cairns
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent service!”
5 of 5 stars Reviewed July 18, 2014

Great service, I love that the hotel is close to the water and has many restaurants and shops underneath it, we were able to walk everywhere! When they found out we were on our honeynoon they gave us some added extras!

Stayed July 2014, traveled as a couple
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1,333 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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English first
Calgary, Canada
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 16, 2014

Our executive marina view suite was very large with wall to wall windows opening onto an extensive balcony. The views of the marina and ocean were spectacular from both inside and outside the room. The two separate air conditioning zones allowed for optimal temperature control both day and night. The king bed was very comfortable and the large bathroom had a soaker tub in addition to a separate walk-in shower. We enjoyed the Horizon Club Lounge access included with the room. The breakfast as well as the evening cocktails and canapés were well-prepared and generous. Our only criticism is that the room and balcony furnishings are in need of an update.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 16, 2014

The Marina Cairns is located in a great spot next to the marina and a brief stroll to restaurants, bars & shops. The breakfast is fantastic and the staff were very friendly. This is however a very 'tired' Shangri La. Our room overlooking the Marina was very spacious and the King bed very comfortable but the decor was not inspiring and the bathroom very much needed an overhaul. Being a connoisseur of hotel bars I'm afraid this one in the Shang did not tempt me to go in once. We had a nice stay but I think Head Office needs to get the cheque book out.

Room Tip: Choose overlooking the Marina
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, July 31, 2014
Dear ShaunW1968,

Thank you for you feedback. Is it possible for me to some additional comments on the bar especially? I would love to hear if you had time. nic.odonnell@shangri-la.com

Best Regards

Nic ODonnell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 15, 2014

We stayed for 3 nights at the Shangri-la in a Superior room. Our room was quite large, overlooked the garden and in the main, comfortable. You can't beat the location as it is situated close to a lot of restaurants and bars. The entire hotel however is in need of a major renovation - public areas look quite tired and our room furnishings need to be upgraded as all of the furniture was really worn. Staff on check in/out were coolly professional.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 14, 2014

This is a truly beautiful, luxurious, resort style hotel. Staff very friendly & helpful. We booked a king suite overlooking Marina. The room was huge , bright , modern & LUXERY! We had one problem though, the noise from a nearby place in the night, very loud thumping music. The staff were understanding and we got another suite at other end of the hotel, overlooking other end of Marina, perfect & peaceful. Beautiful views. Really enjoyed our stay. Breakfast was wonderful at the downstairs restaurant next to Marina, couldn't fault it. much better than one upstairs.
This is the best place we have stayed at, and very conveniently positioned, walk to everything. Valet parking was $15.00 a day, which is reasonable. We will definitely be back!

Room Tip: King suite worth extra money, large and luxurious. Best rooms , further away from helicopter pad, if...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

From the moment you walk in, the place is relaxed yet attentive and friendly.The horizon rooms are magnificent with their space and light, huge windows, large yet private balcony and view over the marina towards the mountains.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 14, 2014

Fantastic place to stay. Nice big open rooms with excellent view over the Coral Sea. I didn't find the rooms dated at all though it looks as though the hotel is in for a referb.

Really can't beat the location, right on the Marina and only short walk to the esplande and casino.

Has access to an actual proper sized gym which was great for us.

Make sure you go down to Bar 8 from 5pm for happy hour . Views over the marina and mountains and is a very relaxing place to spend for pre dinner drinks.

Room Tip: Make sure you get an ocean view or marina view room. Worth the extra $
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#3 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#8 Family Hotel in Cairns
#8 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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