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“Nice Hotel” 4 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #8 of 66 Hotels in Cairns
New Delhi, India
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed July 1, 2014

this hotel is located at the waterfront of Cairns Esplanade. the location is wonderful. the famous GBR helicopter services, Cairns Yacht Club are situated next to this property. Travel desk & hotel staff are very helping & charming. They serve hot breakfast at the M floor which starts at 6:30 am & ends at 10:30 am.

Room Tip: Sea view rooms have more view of the entire esplanade
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,452 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (389)
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Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 1, 2014

This hotel is so close to everything. The room was neat and spacious. Graeme was very helpful with anything we asked and was always willing to go above and beyond to help us. Overall a great place to stay when visiting Cairns!

Stayed July 2014, traveled with friends
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Orlando
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2014

this was our second stay and it was as good as the last tme. Right on the wharf, walking distance to everthing in carins. Rooms are always spotless, great views and very helpful staff. they take care of every detail from check in, to tours and easy checkout process. room service breakfast is very expensive but one serving is very large.

Room Tip: pay the extra for a bay view.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 29, 2014

Overall, a very pleasant hotel to stay in. The horizon club was generous with food and drink and the north restaurant provided an excellent breakfast. The staff were polite and very helpful, going out of their way to assist. Being right on the Marina was terrific with some excellent restaurants nearby.

My only criticism is that it feels a little tired and the decor in the rooms and the hotel generally are showing their age - which is not, however, a comment on cleanliness - which was excellent. That said, I did see a display in the foyer pertaining to forthcoming renovations and refurbishments so hopefully there may be a refresh in the not too distant future

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 28, 2014

We booked this hotel after looking at previous reviews on trip advisor. We decided to go for a Horizon club room. The room was lovely.Fantastic views of the marina and beyond. Very spacious and a really comfy bed. Some people have commented on the hotel being outdated? they are very well kept and clean as is all of the hotel so we didnt really find this to be an issue. The staff are wonderful. We also ate in the North resturant on site and had a lovely seafood platter. The Horizon club was again excellent. Lovely breakfast,soft drinks in the day and drinks and canapes in the evening. The wines on offer a bit on the cheap side but overhall quite sufficient and we were impressed with the canapes on offer each night. The staff again here excellent. Value for money outstanding. The location is perfect.So close to plenty of resturants and cafes and a very short walk to town. I have to say the room was very quiet to, which is just what you want when on holiday. Also the terminal to go on boat tours right out side the door, so again just perfect. Our only complaint would be how cold the pool was? everybody who was down there said the same.Absolutley freezing, we still went in though!!!! Nice pool bar and snacks available and plenty of towels. Would definatley go back!!!!

Room Tip: Go for the Horizon club rooms.We had room 3006 corner suite just perfect!!!!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
103 reviews 103 reviews
30 hotel reviews
Reviews in 46 cities Reviews in 46 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 28, 2014

It is a very long time since is stayed here but was pleasantly surprised. The location is outstanding. The staff are so friendly everywhere you go in the hotel. The room we had was overlooking the harbour and had a great balcony.

It is an older hotel so the layout is a bit like a rabbit warren and the bathrooms a tad outdated. However if you keep this in mind along with the great rates they are offering you won't be disappointed. Above all the beds are really comfortable and free wifi was extremely fast and appreciated

We went to the restaurant downstairs Bar 8 and had a great night with some of the best seafood in town.

Definitely would stay again

Room Tip: Definitely pay the small amount extra to have the harbour view.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 28, 2014

I really liked this hotel. Staff were very helpful and the room was great too. Also the location was ideal. I would recommend this hotel to others. I enjoyed the walks beside the sea and also as a solo female traveller, felt very safe.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#3 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#5 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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