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“Excellent location and great staff” 5 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #9 of 66 Hotels in Cairns
Certificate of Excellence 2014
Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“Excellent location and great staff”
5 of 5 stars Reviewed April 23, 2014

I was in Australia for a few months and stayed in Cairns as a little side trip for vacation.

Location of the hotel is right on the water nestled between the bay and the marina. Tons of restaurants within a 1-minute walk. And the Esplanade is just a few moments away. The hotel is right next to the main terminal where all of the barrier reef day trips leave from. The hotel also includes a large shopping mall where just about anything can be purchased. It really is a great location.

The staff is very friendly and attentive. I ate at the breakfast buffet twice during my visit. Lots and lots of food options.

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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1,540 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (411)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 23, 2014

Superior room of disappointing standard. Very strong damp smell, broken lamp & patched carpet. Bedside lamp switches only accessible if bedside drawers pulled away from wall. Its a shame as previously stayed with Shangri-La and there were no issues. Great location though. Staff great. Hotel needs a facelift.

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tolga, Queensland, Australia
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 22, 2014

We are from the country and occasionally enjoy a night out in Cairns city staying in different hotels. The Shangri-la Hotel Cairns Marina was our choice this time and we weren't disappointed. Comfortable beds clean rooms, great buffet breakfast at North restaurant. Only downside was the long walk from reception to our room, having a bad knee I didn't really like that. The other thing was slamming doors during the day so don't expect a siesta if that's what you enjoy. Small things I suppose. Excellent location close to some great restaurants and Cairns casino. Overall experience was very good with friendly staff and courteous efficient service.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
108 reviews 108 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 21, 2014

Great location, close to restaurants and the harbor. Two 1-night stays, before/after GBReef cruise, no problem in leaving luggage between visits. Friendly staff, very nice pool bar bartender, great view from room over the harbor. First stay at a Shangri-La Hotel so no comparison to others. Only minor negative was an overcharge for breakfast on the second stay, but no hassle in rectifying it. We were very happy with our stay both times.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 21, 2014 via mobile

We have stayed in many Shangri-la hotels hence the reason for booking the one in Cairns , Firstly the staff were very friendly , the view from the room Excellent looking over the harbour and the hotel is in a great location. However this place is very tired nowhere near Shangri la standard . Our room smelt musty and with old decor , also there were building works going on which made the already tired and uninviting concrete pool area look worse. Speaking to the staff it appears that Shangri-la bought this a few years ago and still have to upgrade it to there standards , however I not sure how true that is .

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 18, 2014

March 2014 2nd visit to the Shangri La thought we would give the place a second chance as the year before we stayed here. Staff always pleasant on front desk very helpful, staff in the breakfast area on the ground floor always great and obliging. The decor in this place is seriously in need of a renovation I agree with other comments dated areas dark hallways stained carpet bathrooms old timber stained tops showers that door does not close so the floor is wet. We had to wait every day after 3.30pm for our room to be done and one day 4.30. This is a great spot it has all the ingredients for a beautiful stay just needs some money spent on some updates.

Room Tip: Ask for marina view or sea view can't go wrong
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 17, 2014

We had an unplanned stay here for one night after fleeing Port Douglas after the recent cyclone. The hotel exceeded our expectations and the large room was well appointed and whisper quiet.
My son and I enjoyed using the large pool and poolside bar but thought the bar could do with a design makeover, even some flower on the table would help.
The staff at check in and check out were really lovely, courteous and efficient.
We also dined at North and were really impressed with the service and the quality of the food offerings - it was high restaurant quality with really attentive and knowledgeable service. Unfortunately the breakfast the next morning was a disappointment after the beautiful dinner. The breakfast offerings were very unexciting.
The location is excellent, just a stroll to the esplanade pool, the piers for boat and reef cruises are right next door and the main street is a five minute walk away.
Overall a great stay and we would definitely stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#4 Spa Hotel in Cairns
#8 Family Hotel in Cairns
#8 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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