The staff at the Shangri-La Cairns continue to provide the best service I have ever received in my many years travelling the world in the Film and Television industry. I am always treated like one of the family and nothing is too much trouble.
I cannot suggest any improvements to their current level of service. It is great to see some of the same faces there when I return each time. It indicates to me that the company values their staff and provides a great working environment for them.
It is great to see a team of people that can handle the demands of an international film crew and also deal with their leisure clients at the same time. Believe me the hotel was extremely busy while we were there yet the staff could not have been better.
The food and service at the main restaurant North Food & Wine was excellent. It is great to see they are providing staff which are multilingual. This is an important quality which is not found in many 5 star international hotels.
And the location - it is hard to beat. Just a short walk to the marina where our cruise left from. There are many other restaurants in the complex that you can choose from so go for a stroll along the marina boardwalk and check them out.
- Also Known As:
- Shangri-La Hotel, The Marina, Cairns Hotel Cairns
- Shangri-La Hotel, The Marina, Cairns Hotel
- Official Description (provided by the hotel):
- Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more less
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