We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay in Cairns” 5 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Shangri-La Hotel, The Marina, Cairns to your Saves list
Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #8 of 66 Hotels in Cairns
Brisbane, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Great place to stay in Cairns”
5 of 5 stars Reviewed November 29, 2013

We stayed at this hotel as part of a weekend package. While the place is a bit old, the location, service and staff are excellent. Great breakfast overlooking the marina, beautifully landscaped gardens and a large pool area. The location is excellent with the marina, esplanade and lots of restaurants within walking distance. Highly recommended for a Cairns holiday.

Room Tip: Had a great room overlooking the bay and Cairns foreshore.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,412 reviews from our community

Traveler rating
    666
    458
    184
    64
    40
See reviews for
238
721
88
164
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
1 of 5 stars Reviewed November 28, 2013

Poor room location, uncomfortable bed on wheels, shower flooded just a poor experience with helicopter landing area right outside room, yeah great, just what I would expect when booking a tranquil Marina View Club room. Terrible.

Room Tip: I had room 41 which overlooked 2 helicopter pads, very noisey all day with constant helicopter joy r...
See more room tips
  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, December 2, 2013
Dear Patrick_Hoy,

I appreciate you taking the time to review the hotel, and am sorry to hear of your disappointment with the room location. The helicopter landing pad is located on the water in Trinity Bay, and there is usually an increase in activity over the weekends. I apologize that this had an impact on your stay with us. If you would like to highlight in further please drop me an email - nic.odonnell@shangri-la.com

Best Regards.......Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 28, 2013

Very well located, good breakfast buffet and reasonably priced. While the hotel was very good, the breakfast buffet was only what you expect from any 5 star hotel (some other Shangri-Las Ive been to have had the best buffets) and my balcony overlooked an internal courtyard, with no real view. Definitely worth booking a marina view apartment.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, December 2, 2013
Dear AussieAussie77,

Thank you for reviewing your stay with the Shangri-la Hotel Cairns..........and some great advice for potential guests staying here. Various room types with a range of views, from marina views, to bay views, to mountain views or garden views...............too many choices!

Thanks again.

Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 27, 2013

Have stayed at the Shang Cairns a couple times now and can not fault the service, the staff always go above and beyond. But it really is the location that keeps me coming back, right on the marina, the seaview rooms offer the best place to sit and watch the boats go past. Pleanty of bars and places to eat right within the Pier complex. Cairns Lagoon is right next door and the many offerings of the esplanade are only a couple of mins walk away.
Only thing that I would say stopped me from giving 5 stars is the breakfast buffet gets a bit boring after staying 4+ nights as they offered the same choices each morning.

Room Tip: Go for a room with a view, either mountians or marina, well worth it.
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, November 28, 2013
Dear syd_traveller_1983,
I appreciate you taking the time to give such positive feedback, especially regarding our dedicated staff. Although we didnt gain your top marks for breakfast, rest assured it gives me something to work on with my chef. Some subtle changes to menu items will hopefully address this. Thanks again for your feedback.

Best Regards.......Nic ODonnell - General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keswick
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2013 via mobile

Do stay here in a sea view room if you can. Nothing too much trouble and clean with excellent fruit and continental breakfast. Swimming pool fine for staying after checkout if need be. Helpful concierge and lovely fish restaurant along the board walk.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, November 25, 2013
Dear Helenhe 1,

Many thanks for the great feedback, and especially the fact you enjoyed the facilities after the check out time. Great to see you made the most of your stay.

Best Regards.....Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
1 review
1 of 5 stars Reviewed November 24, 2013

The room wasn't clean, dust mould and lots of long black hairs around the place...
As locals who frequently stay in the city for nights children free we were wern't impressed with the room at the Shangri-La

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, November 25, 2013
Dear Vicki P,

Thank you for your response regarding your recent stay with us. I am very sorry to hear that your expectations were not met. Can I kindly ask that you contact me at nic.odonnell@shangri-la.com, for me to gain further information on your stay.

Best Regards.....Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stayed 8 nights at this property in an Horizon Club room with a Marina view. The view was amazing and the room was spacious and comfortable and the view could be enjoyed even when laying in bed or sitting in the bathtub. Staff at this hotel were exceptional, the most friendly, polite and helpful staff I have ever come across in any hotel. Horizon club rooms allow you access to the Horizon club for breakfast and also drinks and canapes between 5 - 7pm. This was a great experience as guests had a chance to mingle and swap stories while being very well looked after by the staff. As in all hotels, there are small areas that could maybe do with an update but the overall experience at this hotel is so good, that these things were of no importance. The location is also fantastic, easy walking distance to nearly everything.
I can not recommend this hotel highly enough!

Room Tip: I would suggest selecting an Horizon Club room with a Marina view.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, November 25, 2013
Dear roomwithaview44,

Thank you for the great feedback, and I am very excited to hear you took full advantage of the Horizon Club and its wonderful facilities. It is indeed a first class product.
See you on your next visit to Cairns.

Best Regards....Nic ODonnell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Shangri-La Hotel, The Marina, Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Family Hotel in Cairns
#6 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Cheap Tickets, Agoda, Priceline, Despegar.com, Ctrip TA, Booking.com, TripOnline SA, Tingo and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel, The Marina, Cairns, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.