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“Friendly staff and centrally located” 4 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #8 of 66 Hotels in Cairns
Bacchus Marsh Australia
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
“Friendly staff and centrally located”
4 of 5 stars Reviewed August 11, 2013

From the minute we stepped out of the taxi into the foyer we felt right at home at the Shangri-La.
Our flight arrived early and we at reception just after 9am. Fiona in reception said seeing as you room is not ready why don't you have a complimentary breakfast on us and I will call you when it is ready. We went up to the Horizon Club and had our breakfast and then went for a walk. Fiona rang us about an hour later. If you can afford the extra money the Horizon Club is the way to go. Full cooked breakfast and complimentary drinks and nibbles from 5pm - 7pm including spirits and access to quality coffee and fruit juices throughout the day.

We had a lovely loom overlooking the marina. Yes bathroom area is a little dated but establishment is in for a full refurbish next year and the rooms are clean and tidy, beds are comfortable and they have every amenity.

The location is perfect. A couple of minute stroll to uptown restaurants on the Marina are at your door as are boats doing cruises and fishing trips.

We thoroughly enjoyed our stay at the Shangri La in Cairn and would most definitely stay here again when we visit.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,407 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
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  • English first
  • French first
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English first
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2013

Had a late return from New Guinea and had to make some hasty arrangements. We contacted the hotel and were put through to reservations. The girl was very helpful and obliging. The web page rates this hotel as 5 stars, whilst it is a very good hotel in a superb location, 5 stars is probably a little high. The rooms are very clean and well appointed. The staff are friendly and courteous. The location is 1st rate and a 5 minute walk to the esplanade and restaurants.
I will keep this place in mind for the next time I am back in Cairns for a stop over.

Room Tip: Waterfront rooms would be the best value. Try for the second floor as the pool is on the lower floor...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballina, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 10, 2013

This was a lovely stay, the staff, the room, the location. We had a marina view room, it was beautiful. Not far to walk to the main shopping area and the esplanade.
The restuarant overlooking the marina was a great meal at a reasonable price.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlboro, New Jersey
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 10, 2013

I felt the hotel was under staffed and in need of a facelift. The hotel is somewhat tired. It sits right on the Marina so it was very convenient in terms of distance to local attractions. It was great having the dive boats so nearby. Still the service was lackluster - no one greeted us when we pulled into the hotel. No one was around to assist us with our baggage upon check-in or departure. The grout in the bathroom looked worn and had a little mold. It's just not what I expected and I wouldn't go back.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New York
1 review
4 of 5 stars Reviewed August 9, 2013

We stayed here for two nights in March. The front desk staff asked if we wanted to upgrade (for a fee) to the Horizon Club with their renovated marina-view rooms and daily cocktail/tapas hours. We went for it. The lovely room/bathroom and spacious beautifully-furnished balcony with the views of the marina were well-worth the fee. The staff was very attentive. The included buffet breakfast and cocktail hours were enjoyable. The location near the departure site for the reef boats proved very helpful, when I realized that I had forgotten my camera at the hotel shortly before our boat's departure. The only thing I did not care for in this hotel was the long corridors. They are narrow and uninviting. Otherwise a lovely stay at a nice hotel.

Room Tip: Paying to upgrade to The Horizon Club is worth it
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, United Kingdom
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 9, 2013

This is a very good hotel in a great location.

Does it have the same exacting standards of other Shangri-la hotels around the world - no.

The positives
Good room size, great shower.
Comfortable beds.
Great location right on the water.
Excellent service from the staff, they really are very good.
Nice area around the pool to get some sun

The negatives.

Pool is not heated. This may well be normal but even my kids did not swim and they do outdoor swimming at home.
The corridors are not cleared often enough. Numerous discarded room service plates were evident in corridors when we checked in around 5 pm and they were still there when we came back from dinner at 9pm.
There is a private bar that is on the ground floor of the hotel so there is some noise. However by 11 pm it is all over.
The coffee machine by the pool had broken so we couldn't have coffee. Surely there was another coffee machine in the hotel?
Parking is 15 aud for valet a day and the other local option was to move my car by 10 pm each night. Other options must be available but I did not do my homework beforehand.
Toiletries in the room were not topped up during our stay at all.
Bathroom is a great size but needs updating. The grout around the shower was very grubby and the counter top scratched and damaged.

Overall most of the negatives are very minor and really nitpicking but having travelled all over Europe and the US, this is not up to the group standards BUT is still well worth a visit.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco, ca
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 8, 2013

This is a very good hotel, with an unmatched location right on the Cairns marina and Esplanade. We had a suite with a fantastic view of the marina, which was quite a visual treat. With many tourist activities such a short walk away, this is a great hotel if you are visiting Cairns for a holiday.

The staff is quite attentive although I would hesitate to say that it matches the service quality of some of its Shangri La peers. For example, calls to housekeeping, reception would often ring multiple times without an answer, requiring a call back.

In addition, the hotel's physical facilities are definitely dated. For example, the phones do not even have a speakerphone capability which I have found standard in many other five star hotels.

The main reason I would not be able to give this hotel five stars is because the service and physical premises simply cannot match that of many other Shangri La hotels, particularly in Asia given that so many of those hotels are very new. Nevertheless I am quite sure this hotel is top of its class in Cairns and would not hesitate to recommend.

Room Tip: Ask for a room with a view of the Esplanade and/or Marina
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Family Hotel in Cairns
#5 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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