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“What a great place to stay” 5 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #8 of 66 Hotels in Cairns
Abu Dhabi
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“What a great place to stay”
5 of 5 stars Reviewed April 21, 2013

As with all their hotels the Shang in Cairns won't disappoint. Nice bar downstairs. The place is rather large and sometimes hard to find your room after visiting the bar ;)

Ill be staying here again in a month or so and I've got to say I'm looking forward to it.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 7, 2013
Dear duckymarsh,

Many thanks for taking the time to write a review. We look forward to welcoming you back when you arrive back soon…

Gurpreet Gulati
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,408 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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Marlow, United Kingdom
Top Contributor
123 reviews 123 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed April 20, 2013

Fabulous hotel for the three of us. Upgraded at check in for a Club room (includes breakfast, afternoon drinks and snacks). For this huge room that was amazing for us looking over the ocean view, but the Hotel moved us to a better room the next nit for a better view! And moved all our belongings! Top Service. The Club facilities were well worth the extra cost.
The hotel pool is huge and we found our selves the only ones there for most of the time... or if felt that way.
The pool menu and drinks are great value.
Service is out standing... Talking to the staff they are well managed to provide high standards at all times.....and it shows... Well done
W had an amazing stay here and highly recommend this place. There are cheaper that we have also stayed at various times of the year but we keep headed back or our experience of class and service.......... You will not be disappointed.

Room Tip: A definite for your trip to Cairns....
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 7, 2013
Dear Kath G,

Thank you so much for your wonderful review! We are delighted to know that you all enjoyed your stay with us and we look forward to hopefully seeing you again sometime soon…

Gurpreet Gulati
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 17, 2013

This hotel was in a fantastic location close to everything. Front desk service was exceptional and staff were very helpful. Would recommend highly as the restaurants downstairs are fantastic with a good choice of foods

Room Tip: Sk for a Marina view changes every day
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 6, 2013
Dear Luvudarl,

Many thanks for your great comments and for taking the time to share your experience with our fellow travellers.

We look forward to welcoming you back the next time you are visiting our beautiful region.

Gurpreet Gulati
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 16, 2013

This was an amazing hotel with views of the Marina. We thought the service and rooms were excelent. Modern rooms with an amazing view. We stayed in the club level so we had morning breakfast and afternoon tea along with happy hour appetizers with wine and beer. The staff was very professional and the service excellent. I loved the location, on the boardwalk area which made for a nice walk in the morning. Very close to the Esplande and many shops (located on the ground floor of the hotel). Location in the marina makes a trip to the Great Barrier Reef cruise just walking distance . We will definately stay at this location again.

Room Tip: We upgraded to Concierge once we arrived. The cost was $70 a night and including breakfast in the m...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 6, 2013
Dear tonisnyder,

Thank you for your excellent review and we are delighted to know that you enjoyed your stay with us. We look forward to the next opportunity we have to welcome you back here at the Shangri-La.

Gurpreet Gulati
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 13, 2013

Big Rooms, VERY VERY comfy bed, dark room, quiet room, close to everything, service and staff is what it should be. a very pleasent stay, the only place to stay in cairns, walk to the shops, water front

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 6, 2013
Dear martymoose69,

Thanks for the great comments and we hope to see you back again soon!

Gurpreet Gulati
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 12, 2013

I recently stayed one night here for work. This is an odd hotel which is shaped as a triangle with shops in the middle, everyday shops, not unique arty shops or the like. The lobby is very grey and a not overly welcoming, but that's just my taste. Its a massive area but there's not much in it. They should put a much bigger and obvious reception desk. I stayed on the executive floor which I normally don't do but the hotel upgraded me which was great. The executive rooms are on the mezzanine and overlook the water. My issue with the view is that it faces a walking path and everyone walking past can see into my room. There's nowhere to hide because the bathroom is all glass so you need to keep the curtains closed. My biggest complaint is that the water leaks everywhere. I had water coming in through a light from room above, and when water out of tub was drained it seeped through the floor so it just flooded.

On the positive the bathroom is amazing, fab tub, rooms are spacious, bed is great, good location and amazing staff, cannot fault the staff. Overall this is not a bad hotel, it's just lacking the atmosphere of a great 5 star hotel

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 6, 2013
Dear SallBell,

Many thanks for taking the time to share your feedback following your recent stay with us. I do thank you for bringing to our attention the issues with the bathroom and can assure you that our Engineering team have been in to address the problem.

I am disappointed to read that we did not meet your expectations and do hope we have the opportunity to restore your confidence in Shangri-La the next time you find yourself visiting Cairns.

Gurpreet Gulati
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2013

I recently stayed at the Shangri-La for work and I absolutely loved it. The room was beautifully laid out, with a distinct tropical feel about it. Staff were amazing, nothing was too hard and they always smiled, looked you in the eye and said hello, even when passing you in the hall.

I had room service while I was there and I was shocked at the quality of the food, normally hotel restuarants leave a lot to be desired but I really enjoyed my meal.

Location was excellent, right down on the waterfront, not far to the boats and restuarants. Will defintely be bringing my family here when I come next time.

Room Tip: given it's a resort style hotel some rooms can be a bit of a walk from reception.
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, May 6, 2013
Dear leavindarwin,

Many thanks for your lovely review and we look forward to welcoming you back the next time you are in Cairns.

Gurpreet Gulati
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#5 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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