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“Great Location” 4 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #9 of 66 Hotels in Cairns
Certificate of Excellence 2014
donegal
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Great Location”
4 of 5 stars Reviewed October 17, 2012

Nice hotel in a great location, right on the promanade close to local bars and restaurants. Good parking facilities. Rooms were spacious, nice and clean. Free wi-fi. Large outdoor pool with bar and ping pong table. Friendly staff. Would stay again.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, December 10, 2012
Dear gabD,

Many thanks for your lovely review. I am delighted to know you enjoyed your stay with us and we look forward to seeing you back again very soon.

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,540 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (411)
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Boston, Massachusetts
Top Contributor
153 reviews 153 reviews
56 hotel reviews
Reviews in 60 cities Reviews in 60 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed October 15, 2012

The best part about the hotel is the location. It's right on the marina in a central location of Cairns (which is small so not hard to be central). If you get a marina view room, then you'll have a balcony you can sit out on and gaze at the water. The outdoor pool area is also large, nice, and well-maintained. Unfortunately, when it comes to the inside of the hotel, there isn't much positive to say. The regular (non-Horizon) marina view rooms are old and worn-down. All the furniture has scuffs, the shower doors have mold, etc. The hotel hallways look like they haven't been vacuumed in months. The cleaning staff would be supbar at a motel with sheets never being changed and dirty plates left in the room for days. There is nothing about the interior that seems consistent with the Shangri-La name. I would give the hotel 2 stars if it weren't for the location and pool.

Room Tip: Go for a marina view room. Quieter and much nicer view than other options.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 11, 2012

We stayed in a Horizon Club Marina View room. The view was great - we spent hours sitting on the balcony watching the activity at the Marina. I don't know what the other rooms are like but the Horizon Club rooms were spacious and the bathrooms were well designed. It was nice to have access to the club lounge for drinks and breakfast plus some great canapes in the early evening. All of the staff we met (without exception) were very friendly and helpful. The Porters were the best. We chose valet parking and the car was always outside the main entrance within minutes of asking - good work guys. Will most definately be back.

Room Tip: Try and avoid the corner rooms on the left hand side (rooms 40 to 45) as they do not have a marina v...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 16, 2012
Dear qscvhu,

Thank you so much for your wonderful review. Our Horizon Club Rooms are certainly worth that little bit extra and when you factor in the additional extras such as breakfast, the evening canapés and drinks and so on, you really are getting excellent value for money.

We look forward to welcoming you back again very soon!

George Wee
General Manager
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Rutherglen, Victoria, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2012

When we arrived to check in we were told that we had been upgraded to the Horizon Club Marina view room (a surprise 30th Anniversary present from our kids!). We were a bit stunned and the staff were so nice they arranged a bottle of sparkling to our room to celebrate. The room was fantastic - much bigger than the normal sized rooms. Beautiful view of the Marina and mountains. We had fruit and chocolates and a letter from the General Manager wishing us a happy anniversary. The bathroom was unbelievable with its huge window at the back of the bed (we could shower, bathe, or sit on the loo and still see the view!!). The glass doors opened the full extent of the room to the balcony where we sat and enjoyed the bottle of bubbly and watched the boats come in and the people walk past. The rooms were quiet - very little noise from outside when the glass door was closed and certainly no noise from the rooms next door or from the corridor.

Below the hotel is the pier shopping centre and around the outside are lots of restaurants and bars - each has their menu displayed outside so you can walk around, have a look and decide where you would like to have lunch/dinner.

The marina is on the doorstep so didn't have to go far to board the boat for snorkelling.

The extra for the Horizon Club included buffet breakfast in the Club room (not in the main restaurant) and canapes and drinks 5-7pm each night and tea and coffee available throughout the day. The food was a good selection and changes made daily. Drinks included wine, beer, soft drinks and spirits. The staff were very attentive, friendly and were genuinely interested in your day and what you had done or were planning the next day.

We had hired a car and used the valet service for $15 per day - we dropped off the car at the end of the day and would ring in the morning (when we needed it) and it would be brought up immediately for us.

We also had a massage from the hotel salon. Jennifer and her staff were very helpful, accommodating and gave a fantastic massage to both of us.
This was a very indulgent holiday for us (thanks to our kids) and it was an amazing time. The staff helped to make it a special holiday. Loved every minute of it.

Room Tip: Go with the Horizon Club Marina View rooms for a special stay.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 16, 2012
Dear Mary R,

Firstly, congratulations to you and your husband on your 30th Wedding Anniversary - a wonderful milestone worthy of a celebration!

Thank you so very much for your great review and we are delighted to know that you both enjoyed your stay with us. We look forward to welcoming you back the next time you are visiting our beautiful region.

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 7, 2012

Check in was fast and all of our requirements were honoured. The porters and Front desk staff were pleasant and very helpful. We booked a room in the Horizon floor and had the Club facilities. It is clear from looking through the other reviews that Guests have had better experiences in the Horizon rooms - so well worth the slightly higher rates. These rooms are on the Marina side of the Hotel and quiet. It is important to avoid the rooms at the left side of the Marina as there is a noisy Pub like restaurant near there. Also, the rooms on the other side of the property are above a nightclub with thumping music and drunken people leaving late at night. We could not hear a thing from our room, but I am sure if you were above this, it would be a different story. I am surprised that the Hotel have not taken steps to deal with this issue.

The room had a fantastic view, great bathroom, comfortable bed and good amenities. If anything about the room could be improved, I would suggest cusions for the outdoor seating area as they are hard flat timber seats. We took the seating cusions from the sofa so there was no real problem. The air-conditioning was great and easy to adjust. The huge sliding doors turned the room into a truley 'inside/outside' resort experience and great for an afternoon drink while taking in the activity around the Marina and the stunning backdrop of water and mountains.

The Horizon Club was great for Breakfast with enough choice to satisfy light or cooked fare. The afternoon cocktail time was also terrific with yummy canapes and drinks in a relaxed atmosphere. Wendi and her Team were excellent and ensured everything was pleasurable - truley great people and an asset to the Hotel.

The pool area was lovely with many areas to sit or slumber in the sun. A good outdoor bar and restaurant joined the pool and there was pleny to choose from. If I was to compare this Hotel to other Shangri-La experiences in the world, I would say that it is different in that it is a resort style property as opposed to a huge city Hotel. It is actually refreshing to be in a property with a room that has the resort feel and is very fitting for Cairns and the climate.

We will be back again.

Room Tip: Definately book Horizon club
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 16, 2012
Dear Tonywills,

Thank you for your great review and I am pleased to know that you enjoyed your stay here with us. We look forward to when we have the chance to welcome you back the next time you are visiting the Tropical North!

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 5, 2012

Overlooking boardwalk and marina, right by pier and adjacent to Great Barrier Reef departure point (walk straight from the catamarans to the hotel). Good, quiet rooms with small balconies, excellent choice of restaurants on the pier, and a very short walk to Cairns shops. Marina view rooms the best. Good-sized pool and gym. Just lovely.

Room Tip: We had level 2 marina side - terrific.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 16, 2012
Dear Janekiwi,

Many thanks for your lovely review. We certainly are blessed with our location – it’s hard to beat waking up to the spectacular marina views!

We hope to see you back again sometime very soon…

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2012

Had a great stay at Shangri-La. First time in a Shangri-La resort and thought everything was great. Had a superior sea view room which was great. Two small issues, was a long way to the room and we were above the nightclubs although wasn't loud once door was shut, just a little vibration a couple of nights. Great service from all the staff

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review, October 16, 2012
Dear Macca_1504,

Thanks for taking the time to share your comments following your recent stay and we do hope to see you back again sometime very soon!

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#4 Spa Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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