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“Highly Recommended” 5 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #10 of 66 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Top Contributor
271 reviews 271 reviews
81 hotel reviews
Reviews in 108 cities Reviews in 108 cities
336 helpful votes 336 helpful votes
“Highly Recommended”
5 of 5 stars Reviewed July 17, 2011

Arrived late in the evening and feeling somewhat jaded after a two day train journey but our mood immediately picked up when realised what a convenient location we had for the next three days and the exceptionally warm, efficient and courteous reception we received.
We were fortunate to be upgraded to a suite which was one of the largest and most luxurious rooms we have ever stayed in during our many well travelled years. All the big and little extras were there including large plasma televisions in both our lounge and super-sized bedroom, magnificent views over the marina, L'Occitaine toileteries, etc.etc.
The location is also superb - just a one minute walk to the reef boat terminal, five to the CBD and some of Cairns' most popular dining spots are right in the complex over looking the harbour and we certainly didn't not experience any noise problems.
Our only regret is that we had to leave but considering that was for Bloomfield Lodge, it wasn't too bad :)

Room Tip: Book a marina deluxe room.
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,557 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (413)
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Lymington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2011

Upon arrival our room was not ready. We had travelled 20+ hours with children. We had booked well in advance to assure comfortable sleeping arrangements as we are family of 5 with young children. We were told their roll-away beds would be made up by the time we returned from dinner... We returned, no beds! We rang reception and they said someone would be up in 10 minutes...30 minutes later, no one. Next phone call, I was told 10 minutes... 15 minutes later, no one. Next phone call to reception produced some one in 5 minutes with beds... 15 minutes later beds were made. Two nights later, we were subjected to very loud thumping music for several hours from the bar at Marina which the hotel overlooks. Overall... in three nights, not a lot of sleep happening. Not what you expect in any hotel, but most certainly not this one and at this price. Staff went through all the motions, but no real empathy and no solutions. Poor.

Room Tip: Try the Hilton instead if in Cairns. Port Douglas is a much nicer town, we will stay there in futur...
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  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 13, 2011

My husband and I were celebrating my birthday at the hotel. We have booked a marina room and expected no complimentary upgrade could be offered. Guess what, they kindly upgraded us to an executive suite! This is a room with the biggest balcony that we have ever stayed! The view was unbeatable!

The location of the hotel is excellent (Maybe the best out there). You could go to the reef terminal and access to the restaurants and shopping centres in several minutes!

And we had ordered in-room dining! If you order one adult meal, you could have one free kid-meal! This is a very good deal! Even cheaper than eating outside. We determined to eat inside after a day adventure at the great barrier reef to take advantage to enjoy the lovely room and great balcony view =D

Also thanks to Anna Purdy, the reservations agent for arranging the complimentary fruit plate and sparkling wine for our celebration.

One thing the hotel needs to improve is the unstable internet access and the troublesome login every time!

Oops..and the freezer was not working. We put icecream inside and all melted after hours.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
112 reviews 112 reviews
69 hotel reviews
Reviews in 64 cities Reviews in 64 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed July 11, 2011

Yes, I've been back here again with my husband and son, and can confirm that it is still the very best location in Cairns. We used the horizon club again. The room worked quite well for 2 adults and a child but our son did have to sleep on a lounge made into a bed (not a sofabed). He said it was comfortable, and seemed to sleep well.
It rained torrentially during the nights and we loved the sound of the rain on the awning below our room. We had no trouble with noise from the venues below. The quality of the rooms, the service, evening drinks and the breakfast remained excellent.
We looked around Cairns a bit this time and there is no other hotel with comparable views and location. There are some apartments above the marina that look well-positioned (The Harbourlights Complex) but, if you want a full service hotel experience, you can't go past the Shangri-la. The only downer was that the room service food seemed like it was aimed at American tourists. It was... hearty...

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 10, 2011

Old, stale hotel. 4 star at best. Television is not flat screen. No iPod clock/recharged.
DO NOT STAY ON MARINA SIDE AS IT HAS A PUB PLAYING THUMPING MUSIC PAST MIDNIGHT. Get a room facing the pool which is nice. Great staff helps the hotel overcome it's age problem.
Ps It's located in a shopping centre.

Room Tip: Scream and shout
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  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilkley, United Kingdom
Top Contributor
96 reviews 96 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 7, 2011

arrived exhausted...early arrivals lounge with showers, hot drinks, free internet...customer service excellent...best location in Cairns...

Room Tip: thomas cook's buy 3 get one free deal
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 5, 2011

We booked on very short notice after leaving another hotel which we weren't happy with..

Even though the hotel has been around for quite some years, it is kept in great condition. The rooms are nice, spacious and comfortable.

The location is unbeatable, right on the water with loads of fabulous restaurants around.

One thing which really struck us was how helpful and friendly the staff are. We felt very welcome.

Would definitely recommend...

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cairns
#5 Spa Hotel in Cairns
#6 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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