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“fab position” 5 of 5 stars
Review of Shangri-La Hotel, The Marina, Cairns

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Shangri-La Hotel, The Marina, Cairns
5.0 of 5 Hotel   |   Pierpoint Rd, Cairns, Queensland 4870, Australia   |  
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Ranked #8 of 66 Hotels in Cairns
Sydney, Australia
Top Contributor
575 reviews 575 reviews
294 hotel reviews
Reviews in 226 cities Reviews in 226 cities
2,706 helpful votes 2,706 helpful votes
“fab position”
5 of 5 stars Reviewed November 29, 2007

We just stayed one night in this delightful hotel and loved every minute of it. We have stayed at numerous 5 star hotels around the world but we will remember this particular hotel for these reasons.

1. fantastic room 17, fresh modern, spacious, views and chic.
2. Terrific views over the marina.
3. efficient and friendly staff.
4. two minutes walk to the casino.
5.parking facilities.
6. two minutes walk to major attractions.
7. breakfast

8. we highly recommend this hotel for those looking for spacious suites with all the 5 star trimmings

9. our room 17, was spacious with a king size bed, couch, TV and all mod stuff....what we did love mostly was the huge comfortable balcony with couch and chairs overlooking the marina,

10.hubby loved the balcony............just asked !

  • Liked — our room
  • Disliked — nothing
  • Stayed November 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,408 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Padova
1 review
5 of 5 stars Reviewed November 26, 2007

Front sea, located in the heart of Cairns. Wonderful swimming pool and fantastic king bed!

Staff very friendly.

  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Yorkshire England
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 8, 2007

We were there for 5 nights, we didn't have a marina view room but as it was we were quite pleased as we had a lovely view of the pool and it was very quite. There is a good airconditioned gym, which never seemed too busy. The staff were very obliging and the concierge very helpfull indeed. Glad we didn't have the breakfast as we took the short walk to the parade of shops and had whatever we wanted at very reasonable prices.
Weren't impressed with the bar area, the staff there were not as obliging, telling us that we could "sit out there somewhere, we've got a function on"!! and the other time we called in for a drink after we had been out for dinner there were people sprawled all over the very large couches in a deliberate attempt to put any one not in there group off. So we ended up not trying the bar again.
Good job we are early risers as the maintenance team decided to drill at 6.30am !! That happened two mornings on the trot. All in all this hotel is in a great location, it's clean and comfortable and great staff.

Stayed October 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 31, 2007

My partner & I recently stayed for three days in an executive suite. The room was very large with a separate bedroom. There was a small balcony with great water views. This room gave us access to the club lounge. The club looked & felt very much like QANTAS club. We had a continental breakfast each morning. Each afternoon between 5 & 7 there was unlimited wine/beer & snacks.
All the staff we encountered during our stay were helpful & very friendly. This is not always the case in Australia.

  • Liked — Friendly staff
  • Disliked — Long way from the lifts to the room
  • Stayed October 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicante, Spain
Top Contributor
157 reviews 157 reviews
97 hotel reviews
Reviews in 96 cities Reviews in 96 cities
249 helpful votes 249 helpful votes
2 of 5 stars Reviewed October 9, 2007

5 star? I think not. Rooms are OK but nothing special. The shower was rather interesting. Water all over the floor. Hotel solution? Put towels on the floor.
Breakfast is nothing short of disgusting. Oh, would you like a cuppacino with your all inclusive rate breakfast? Good - it costs extra.
Return? NEVER. Try the Hilton

  • Liked — Location
  • Disliked — food
  • Stayed October 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2007

We decided to escape Sydney for a few days during the recent APEC summit and being members of Shangri-La's prestige dining program thought we would try the hotel in Cairns. There were some initial problems confirming availability with the hotel directly, however this was sorted out promptly with a phone call to the Sydney customer service line.

After reading other reviews on Trip Advisor we made sure we booked the marina view room on the quieter side of the hotel and this proved to be excellent advice. We booked a Horizon Club one bedroom suite with a marina view (room 3006) and were not disappointed. The view from our room was spectacular, 180 degree view of the marina and mountains, and a large balcony from which to enjoy it. The room was large and comfortably furnished. The only downside (which we were aware of when we booked) is that these rooms are still to be upgraded and the bathroom was a little tired. However we preferred to have the larger room and it was otherwise fine, clean and I think freshly painted and carpeted. Housekeeping did a great job each day, amenities were replaced and a turndown service each evening, with fresh towels was nice.

We used the hotel's tour desk service and the consultant was very friendly and helpful. The only small criticism I would make is with the Horizon Club lounge; either understaffed or under-experienced. Although very friendly, service was slow and there was consistently shortages of either plates or napkins or food or something.

Overall we would highly recommend the hotel for its great location, comfortable rooms, friendly staff and amenities. Good choice of restaurants and shops within the complex. We had a very relaxing stay of 5 nights in total and would definitely return.

  • Liked — The view and large comfortable room
  • Disliked — Horizon Club service a little slow
  • Stayed September 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington, New York
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 10, 2007

We stayed at the Shangri La in Cairns.

it was complete Bliss for 5 nights. it was completely amazing, we really really loved it!!

we were checking in at the maindesk in the front lobby ans then told that were actually in the concierage lever called the Horizon Club.

this is on the 2nd floor and really beautiful. I was so impressed with our harbor view and the size of the bathroom.

The terrace and bench type seating and coffee table.

the cieling to tub Glass enclosed bathroom so that you could lookm through the room and see the the water with a great soaking tub.

We never made it down stairs to the Hot breakfast served in the resteraunt, cause our tours usually picked us up well before it was open, but we ate in the concierage/club room .

The free internet access was great - 2 computer with printer access across form the club lounge with drinks available throughout the day. But we did make it every night for the appitizers /canapes and evening snacks of cheese and wine or beer. AND did i mention the great staff. Everything that we asked for was delivered with a smile and they remembered out names!! We felt like family after only one -2 nights!

Anything we needed was provided, from great little known restaurants to general tourist information.

We found that they location was really great. We were on the harbor, two blocks from the center of downtown.
Also close was the Casino and most everything in downtown Cairns is in walking distance.


wnjoy yout time there we definitely did.

Stayed August 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#5 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns

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