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“Brilliant location, spacious suite” 4 of 5 stars
Review of Cairns Plaza Hotel

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Cairns Plaza Hotel
3.5 of 5 Hotel   |   145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #13 of 66 Hotels in Cairns
Rangiora
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Brilliant location, spacious suite”
4 of 5 stars Reviewed August 17, 2014

We were really impressed with the hotel. The location was fantastic, the suite was spacious and clean. We had a balcony and view out to the esplanade and easy access to the boardwalk. Didn't use the pool but it looked inviting. Receptionist was really helpful and friendly. Would definitely recommend. Only shame is they don't have 2 bedroom units to bring the family.

Room Tip: Balcony room with views to the esplanade and water - great to wake up to!
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 25, 2014
So glad you appear to have enjoyed your stay with us on all accounts.
I'm happy to advise that some of our Ocean View Suites actually interconnect with a Standard Room - Hey Presto, a quasi 2-bedroom Apartment....!!!
Please let us know if we can be of assistance with this when next you visit Cairns.
With Kind Regards
Paolo
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316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Mission Beach, Australia
1 review
5 of 5 stars Reviewed August 16, 2014

Dear Cairns Plaza,

Thank you for a wonderful night's sleep, our room was beautiful, spacious, clean and stylish.
The bed is the most comfortable I have ever slept in. We will be back.

Many thanks and Kind Regards,

Sandal Hayes

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 25, 2014
Dear Sandal
Thank you for taking time to post your review following your recent stay with us...the best we could hope for is that you will be back; we look forward to having you back soon.
With Kind Regards
Paolo
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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 16, 2014

Good accommodation, certain staff where helpful, but others not so much. One trip booked through reception was not correct and caused confusion on the day we wanted to go. We booked for a double and ended up with single beds pushed together, not at all comfortable. The bathroom was also extremely small and had no hair dryer! Cleaning service was excellent though.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 25, 2014
Dear Lois W
Thank you for your review.
It pains me to read that some of the crew did not meet your expectations - we are always thriving to do just that.
Further apologies for the apparent mix up with your tour - the front desk crew are local professionals who are usually right up to speed with the various tours and do their best to try to match individuals' requirements with the options available...
Some of our rooms do not have hair dryers in them; however, we have units available for guess to take to their rooms from reception.
With Kind Regards
Paolo
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Sydney
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 15, 2014

Great views of Trinity Bay and just a stroll across the road to the board walk. Friendly staff. Room cleaned daily. Close enough to walk to the shops, restaurants and the Marina. Can be a little noisy from the park and road at times if you want to leave the balcony doors open, but nice and quiet when they are closed. We had trouble with the air conditioner not working at first but staff very quickly got a tradesman in to fix it as soon as we notified them. We would happily stay there again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 16, 2014
Dear Deb2517
Thank you for your review.
The best message and highest praise we could hope for is that you would happily stay with us again; we will happily have you stay with us when next you visit....!!!
With Kind Regards
Paolo
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Rockhampton, Queensland, Australia
1 review
4 of 5 stars Reviewed August 12, 2014

This is the second time I have stayed here. I love the location and ocean views. The room has been refurbished since my last stay which was really nice. The staff have always been friendly and helpfull. If I did have one suggestion it would be to eliminate the outer door of the two suites. The people in the next room tended to keep their door open and it was a bit noisy. Having said that there was no problems after 10.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 16, 2014
Hi Geoff from Rockhampton
Thank you for your review.
Your suggestion of eliminating the outer door for the "adjoining" suite and Standard Room has been noted and I do apologize for any inconvenience caused by the noise from the other room - on the flip side, though, having that outer door means it's a great set of rooms for a family.
We look forward to the possibility of welcoming you back when next you visit...!
With Kind Regards
Paolo
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Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

We thoroughly enjoyed our 4 day stay. The room was very clean and updated and the staff were very friendly and helpful. The location is just perfect for a quiet stay, not in the heart of the action but a short walk to it all. Excellent value for the money, it exceeded our expectations. Loved the fact that we were able to do a load of laundry. Would definitely stay there again should we ever get the chance.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 11, 2014
Thank you so much for your glowing review - the highest praise we can receive is knowing that you'd choose to come back and stay with us...!
I trust you enjoyed the rest of your travels.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2014

I stayed at Cairns Plaza Hotel for 1 night and was quite happy with the place.
Located a few blocks from the Lagoon area, it is still quite central but far enough away from the restaurants and bars so that noise is not an issue.

I had booked a standard room and when I switched the air conditioner on there was a loud clicking noise - no problem, I called reception and they upgraded me to the 1 bedroom room next door.
Both rooms had been updated with a new modern look and fit out. It really makes the rooms appealing. The 1 bedroom room had a kitchenette which would be great if staying for a few days. The polished wood floors look great too but I did notice it made foot traffic in the hallways a bit louder.

Otherwise I enjoyed my stay and will consider this place next time I'm in Cairns.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, August 10, 2014
Thank you for your review.
I'm glad we were able to look after you despite the noisy A/C.
We look forward to the possibility of welcoming you back when next you visit Cairns.
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairns Plaza Hotel

Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 66 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Mid-rise Motor Inn located about 3 blocks from center. ... more   less 
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