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“Hidden gem” 5 of 5 stars
Review of Cairns Plaza Hotel

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Cairns Plaza Hotel
3.5 of 5 Hotel   |   145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #15 of 66 Hotels in Cairns
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Hidden gem”
5 of 5 stars Reviewed July 14, 2014 via mobile

Excellent location excellent value 5 mins from main drag on of cairns. All staff were most helpful. Bed were great. View was amazing. Couldnt ask for a better place to stay for the price. Extremely comfortable place to go.
Only negitive was the tv size and it didnt swivel so couldnt really get a clear view from the main bed.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 16, 2014
Thank you for posting your review following your recent stay with us.
I'm so glad you enjoyed our wonderful location - only a few minutes from everything and that the team looked after you....!
Unfortunately, our Standard Rooms do have smaller TV's and we will look in to the possibility of upsizing these into the future.
We hope to have the possibility of welcoming you back when next you visit Cairns.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Geelong Bellarine, Australia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed July 9, 2014

The location of this hotel is excellent with shopping centres, the marina, the esplanade, many many restaurants, etc. no further than 15 minutes unless you walk super slow. There is a great children's playground right across the street from the hotel on the promenade.
The room was very comfortable but stuck in the 80s and in desperate need of an update. Some other rooms are already updated apparently.
Another part of being stuck in the past was that wifi was only available in the foyer of the hotel.
The staff were very helpful and friendly. Unfortunately 4 requests made to 3 different staff members to fix the TV remote that never worked was very disappointing though.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 9, 2014
Thank you for posting your review following your recent stay with us.
I'm glad you were able to enjoy our wonderful location which is so close to everything a visitor to Cairns requires.
I'm glad to advise that as we upgrade the remaining floors, we will be including WiFi capabilities in all our rooms.
I apologize for any inconvenience caused with the broken TV remote; it is very unlike team members to not pass this information on so that it can be attended to....I shall investigate further.
I do look to the possibility, however, of welcoming you back should you visit in the not too distant future.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 4, 2014

We just had 3 days in the Plaza and really enjoyed it.The hotel is located quite close to all the restaurants,shops and other interesting places.Our room had obviously just been refurbished and was very comfortable and clean.The standout feature of this hotel is the staff and nothing was a bother to any of them.We stayed in a water view room on the 5th.floor and it was excellent.

Room Tip: Water view room recommended.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 9, 2014
Thank you for posting your review following your recent stay.
I'm glad you appeared to have enjoyed your stay with us and look forward to the possibility of welcoming you back when next you visit.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Top Contributor
141 reviews 141 reviews
61 hotel reviews
Reviews in 58 cities Reviews in 58 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 1, 2014

Close to the city center (Esplanade), yet distant enough to keep the noises away and encourage you to take a nice walk along the coast-side, near the coast-side yet far enough to enjoy the sights and take a nice walk around the Esplanade market - this defines Cairns Plaza Hotel.

The city itself being so small the hotel appears suddenly to your left when you take the left coming from the Esplanade. And, the entry is so nondescript that you would be pardoned for thinking that there is none staying at the hotel. But the breakfast-only restaurant serves as a luggage cloak room while you go about sight-seeing in Cairns.

Once you come back, you check the rooms and you are thrilled - the room is spacious enough, the bathroom absolutely functional (can do with some hangers and towel holders though) and the balcony offers fabulous views of both the city and the sea-side.

The bed is very comfortable and the sleep so blissful that I wished we stayed for a couple of more days. The staff are super-friendly and I personally believe that they were the friendliest I met during by Australia vacation. Free wi-fi in the lobby and the room, the laundry machine in the first floor, on-site parking and well-recognized location (for the tourist and shuttle services to pick-up) all complete a very full package.

Room Tip: Choose one that faces the sea-side, the property offers some excellent soothing views.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 2, 2014
Thank you for posting your review following your recent stay with us.
I think you've covered everything for us in such a great way - it's always a delight to read such uplifting views.
We shall certainly look in to the minor issues you've raised.
A sincere thank you for your kind words and trust you enjoyed the rest of your travels and that we may have the possibility of welcoming you back when next you visit Cairns.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fond du Lac, Wisconsin
1 review
4 of 5 stars Reviewed June 30, 2014

I was very impressed with the inside of the room (also had the balcony!!!). It was right next to the path to walk on that led to the restaurants, bars, etc. The real kicker was the staff. Super friendly!!! One example is they helped us coordinate the times with this bungy jumping business (because they were late picking us up). This was very helpful for us!!! Totally recommend it to anyone staying at Cairns!!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, July 2, 2014
Thank you for posting your review following your recent stay with us.
A BIG THANK YOU for highlighting some of our best selling points; not far from shops and restaurants and our friendly staff - I shall be sure to let them know of your comments.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

Roomy and clean room overlooking the ocean. Beautiful sunrise view I got every morning.
My room was 606. Was an amazing stay indeed. Only 5 mins walk to pubs, restaurants etc yet still get the quietness.

Room Tip: 606 on 6th floor
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, June 29, 2014
Thank you so much for posting your review following your recent stay.
I'm so glad you enjoyed the spectacular Sun Rises from your Ocean View Suite - Fabulous Pics too - thank you...!
Along with the great sunrises I'm glad you enjoyed our great location allowing you to stroll in to town to chose from the myriad of restaurants available.
We look forward to the possibility of welcoming you back when next you visit.
With Kind Regards
Paolo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2014

The Cairns Plaza is perfectly located - on the Esplanade in a quiet location and easy walking distance to downtown and the pier. The refurbished rooms are nice. However, a table and comfortable chairs on the balconies would be a welcome addition. My sister and I had a good laugh when I went to make a cup of tea .... the power points in the kitchen and lounge room were too high to plug in the base of the jug. She walked in to me looking like "the statute of liberty" holding the base with jug in the air waiting for it to boil!! I'm sure these problems with the refurbishment will be fixed before I stay there next. The staff are very friendly and very helpful. I enjoyed my stay.

Room Tip: Ocean view rooms are worth the extra. It's lovely sitting on the balcony watching the boats com...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Paolo, General Manager at Cairns Plaza Hotel, responded to this review, June 22, 2014
Thank you so much for posting your review following your recent stay with us.
I should imagine that "Statue of Liberty look" was hilarious and certainly one which we will be looking in to....it had never been brought to my attention so thank you....!!!!
I'm glad our team members looked after you during your stay and look forward to the possibility of welcoming you back...
With Kind Regards
Paolo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairns Plaza Hotel

Address: 145 The Esplanade Cairns | Cnr. The Esplanade & Minnie St., Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 66 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cairns Plaza Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
Mid-rise Motor Inn located about 3 blocks from center. ... more   less 
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