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“Nice hotel” 4 of 5 stars
Review of Mercure Cairns Harbourside

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Mercure Cairns Harbourside
4.0 of 5 Hotel   |   209-217 The Esplanade, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #14 of 66 Hotels in Cairns
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843 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Calgary
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 16, 2014

This hotel was a bit far from the centre of Cairns with only a few restaurants close by. The hotel was clean and staff pleasant. They allowed us to leave our car on their property while we left Cairns for a couple of days. There were 2 double beds for 4 people and we only received 2 towels each day, had to request more. Internet is available in the rooms but costly, I do not understand why it is not made free to guests.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review, 4 weeks ago
Hello familytravellers512,

Feedback is the building blocks for a great hotel. Thank you very much for taking the time reviewing the Mercure Cairns Harbourside.

The Hotel offers a free shuttle bus service to the City Centre each hour from 10am through till 10pm; help saves the legs from walking.

Hope you family travels were pleasant while away from home.

Kind Regards,

Nick Pelucchi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

We stayed for 10 days, had a few issues with the front desk and admin re our booking but has now been resolved. Hope no-one else has to go through same embarrassment.
We were on 7th floor, very spacious high-ceilinged room, view from very large balcony was spectacular!!! Cleanliness and age of furniture and fittings left a lot to be desired. Needs a BIG reno.
The noise from the machinery building the new pool was somewhat annoying through the day when we wanted to have a quiet nap. Also building noise from nearby houses, JACKHAMMER ON CONCRETE FOR ONE WHOLE DAY!!!!!
The food in the dining room was great. Buffet breakfasts plentiful and lots of variety. Dinner at night was exceptional, beautifully presented, tasty, plentiful and lots of choice. The young (and older!!) waiting staff were very helpful, chatty, patient and only too happy to please.
The daily shuttle bus to town, every hour on the hour to 10 pm, was a great bonus.

Room Tip: We had a corner suite (room 706) with a large balcony that went around corner, this time of year the...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, 2 weeks ago
Dear malton 468,

Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside - it is always a pleasure to receive positive feedback.

I am sorry that you were disturbed by the pool refurbishment works during your stay, particularly as there were external works to the hotel being conducted on the same day, however as I am sure you appreciate the latter are out of the hotel's control.

I will share your comments with the Food and Beverage Teams as I sure they will act as motivation for each individual to continue providing the high levels of guest service that our guests have become accustomed to.

I hope to welcome you back to Mercure Cairns Harbourside in the near future,

Best Regards,

Paul Morton
General Manager
Mercure Cairns Harbourside
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Christchurch
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 7, 2014

We stayed here for 3 nights and it was a convenient base whilst we visited the reef, Kuranda and the botanical gardens. The hotel was around 20 minutes walk from the town centre, so we tended to take their free shuttle bus to get into town, and then stroll back after dinner, shopping etc this was fine as it is an easy walk along the seafront boardwalk. The botanical gardens are outside town, but walkable from the hotel.
Our room was spacious, clean and comfortable, all spot on and as booked.
We had breakfast in the hotel each morning and there was a good selection of hot and cold to choose from.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review, August 9, 2014
Hello TrewinDorset,

Lovely to hear you were able to utilize the shuttle bus into town, walking back is a great option.

We very much hope to see you again

Kind Regards,

Nick Pelucchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
#11 Business Hotel in Cairns
#14 Family Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Located on the secluded end of the Esplanade, Mercure Cairns Harbourside has 173 rooms and suites, a restaurant and wine bar/cafe, with a courtesy shuttle bus hourly to and from the city centre. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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