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“Magic Weekend” 4 of 5 stars
Review of Mercure Cairns Harbourside

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Mercure Cairns Harbourside
4.0 of 5 Hotel   |   209-217 The Esplanade, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #16 of 66 Hotels in Cairns
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893 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2013

Got a good deal on wotif mystery deal!! Dickie in reception was very helpful and friendly. All staff said hello when they walked past. That doesn't happen too often. Would definitely stay again.
Rooms are very clean and comfortable. There's a free shuttle bus into town until 10pm.

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 3, 2014
Dear Kellie B,

Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside, it is always a pleasure to receive positive feedback.

I will share your comments with Dickie and the rest of my Team as I am sure that they will be very pleased to hear that you felt very welcome here in Cairns.

We hope to welcome you back to Cairns in the near future Kellie B,

Best Regards,

Paul Morton
General manager
Mercure Cairns Harbourside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
86 reviews 86 reviews
23 hotel reviews
Reviews in 43 cities Reviews in 43 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed December 14, 2013

We stayed here for one night while transiting Cairns.

The room itself was large and simply furnished. We unpacked for the night and then discovered the bathroom. The bottom of the door was disintegrating, the grouting was very poor and marked. Also, there were several scuff marks in the bath. Had we not just unpacked or if we were to have stayed more than a few hours we would have complained. So beware, and check the bathrooms before unpacking.

Also,the hotel is a fair walk from the the main drag and the restaurants.

I certainly would not recommend this hotel

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, December 18, 2013
Dear Cosmos57,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Harbourside Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent this occurrance for our future guests, as such, rest assured I have shared your feedback and photographs with my Chief Engineer and Executive Housekeeper who will take immediate action to rectify these issues.

We appreciate your sharing your concerns Cosmos57, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours Sincerely,


Paul Morton,
General Manager
Mercure Cairns Harbourside
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Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 10, 2013

Having just stayed in the 5 star Shangri La in Sydney I didn't think the Mercure looked very good, just how wrong could I be? Our room was large with a vaulted ceiling and had a fantastic view over the Pacific Ocean which I photographed every morning. The reception, bar and restaurant staff were really helpful and welcoming. It didn't matter that it was 8 blocks out of Cairns as there was a free hourly shuttle bus both ways. This hotel ticked all the boxes and I would highly recommend it to others.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission Beach, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 7, 2013

From the first initial call the receptionist was very friendly. Being locals we were offered an excellent deal without asking and we stayed in rooftop room with all the trimmings. This was a special occaision and we were not let down. The bed was comfortable , a spacious and well appointed room. The view was fantastic being on the top floor did make it of course.
All the staff we came into contact with very friendly and helpful.
It is a good 20 min walk to the city however the quiet location makes up for this. I would highly recommend this hotel to tourists and locals alike. I would stay again .

Room Tip: Ask for a floor room however as they are the most expensive if you are on a budget just ask for as h...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, Guest Relations Manager at Mercure Cairns Harbourside, responded to this review, December 14, 2013
Dear Kaz6529 ,

We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Annick Dubois
Assistant Manager
Mercure Cairns Harbouside
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#11 Business Hotel in Cairns
#12 Romantic Hotel in Cairns
#15 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Located on the secluded end of the Esplanade, Mercure Cairns Harbourside has 173 rooms and suites, a restaurant and wine bar/cafe, with a courtesy shuttle bus hourly to and from the city centre. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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