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“A little far from the town centre...” 4 of 5 stars
Review of Mercure Cairns Harbourside

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Mercure Cairns Harbourside
4.0 of 5 Hotel   |   209-217 The Esplanade, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #16 of 66 Hotels in Cairns
Perth, Australia
Top Contributor
93 reviews 93 reviews
64 hotel reviews
Reviews in 70 cities Reviews in 70 cities
68 helpful votes 68 helpful votes
“A little far from the town centre...”
4 of 5 stars Reviewed January 9, 2013

We arrived late at night and were pleasantly surprised to receive a free upgrade to a suite on the top floor with an ocean view. The room was very spacious with a balcony, king size bed, small fridge, flat screen TV, air con and tea/cofee making facilities. Bathroom was a little on a small side, but clean and basic toiletries were provided. The let down was lack of free WiFi (you can pay $6 for 5 hours of internet use if you have a laptop etc), breakfast was not included in the room price and the fact that the whole amount for the room had to be paid on the day of booking, with no refund available. The hotel is not quite in the town centre, 5 minutes to get there by car (it is 10min drive from the airport) - there is lots of free parking available in the surrounding streets if you come by car. They also provide a free shuttle bus to the centre - it leaves once every hours from the hotel, starting at 10AM. Staff were helpful and check in and check out were very quick.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 11, 2013
Dear pralinka10,

Thank you for your recent comments on Trip Advisor, it is great to receive constructive feedback so that we can better improve our service and product. Based on your feedback I can assume that you enjoyed the majority of your stay with the possible exception of free WIFI. While WIFI is not free at this point in time we feel that $0.84 per hour is a reasonable cost compared to industry rates; however we are investigating our infrastructure to see how we can bring this cost down even further or provide this service free of charge.

Once again I appreciate your comments and look forward to welcoming you back to Cairns.

Kind regards

Shane Edwards
General Manager
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890 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Seattle, Washington
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 8, 2013

Stayed the week of Christmas 2012 with wife and son and had an excellent experience. A great place to stage a Cairns vacation to see the reef and rainforest. The staff was very helpful setting up tours. No need for a rental car, since most tours arrange transportation. Amazing view of the bay from the premium room. The rooms are large and well-furnished. Any downside? I was not impressed by the buffet Christmas dinner. It is a bit of a walk, about twenty minutes, to the restaurants and the center of town, but a gorgeous stroll on the Esplanade. Highly recommended.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 11, 2013
Dear Charles F,

Thank you for your positive feedback on Trip advisor, is great to hear that you enjoyed your time at the hotel and hopefully Australia. Regarding dinner I have passed your feedback onto our Chef to review with his team as we need to ensure that we meet and exceed our guest expectations.

I hope you had a safe trip home and look forward to welcoming you back Downunder.

Kind regards,

Shane Edwards
General Manager
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Yungaburra, Australia
1 review
4 of 5 stars Reviewed January 5, 2013

We received a complimentary night on New Years Eve from our Accor Advantage Plus membership. The room was large and comfortable and we loved the free shuttle into town. Staff were attentive and friendly. I would stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 11, 2013
Dear Trump2666,

Happy New Year! it is great to know that we were able to provide one our loyal Le Club Advantage Plus members with their free night. We look forward to welcoming you back to the hotel.

Kind regards,

Shane Edwards
General Manager
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Mourilyan, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 3, 2013

We have stayed here a couple of times before and have found it predictable. The staff are keen and friendly, there is ample parking, the dining, dinner and breakfast is very good though the dinner is the pick of the meals with the variety of meals, taste and presentation and promptness of service. We had a higher floor with a view over the water. Very relaxing in the late afternoon.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 13, 2013
Hi Rodge-Jule,

Thank you positive comments on your recent stay at the Mercure Cairns Harbourside, it is great to hear what our guests think of us so we can measure our service and facilities.

We look forward to welcoming you back in the near future.

Kind regards
Shane Edwards
General Manager
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Cairns, Australia
1 review
4 of 5 stars Reviewed January 2, 2013

Was a nice room and spacious, modern design and great features such as the nespresso coffee machine and the large tv. One problem I had found whilst on my stay was the cleanliness of small things around the room. The mirror had not looked like it had been wiped for weeks, glasses and cutlery were not properly cleaned, and lastly the shower still had hair from the guest before us. Apart from that, good view and well positioned. Would stay again if there was a guarantee of a high level of cleanliness

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 13, 2013
Hi Gwilds785,

Thank you for your recent comments on Trip advisor, you are correct in pointing out the small things make a difference. I have passed on your comments to my team so that can ensure they continue to review every detail.

It is great to have locals also utilising our facilities thank you and have a happy new year.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cairns
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

Freindly staff - courtesy bus - free ice - kids eat free - we did not want to leave. One bedroom appartment had great beds and no noise. Plenty of room for a family of three to celebrate Christmas. Ice machine came in handy to keep the drinks cold and Santa had no problems gaining access for the big day. Courtesy bus to the city came in handy for the boxing day sales / movies.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Mercure Cairns Harbourside, responded to this review, January 13, 2013
Hi juschillinCairns,

I like the sign in!!! :)

Glad to hear that you enjoyed your stay at the hotel, it is always comforting to have locals spend sometime with us.

Hope you have a great New Year as well.

Kind regards

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed December 26, 2012

Very clean hotel in Tropical Cairns. 10 minute taxi from Airport - hotel runs a free shuttle to centre of Cairns every hour from 10am to 10pm - last shuttle from town to hotel can get full quickly, though driver did come back to pick us up when it was full - otherwise a 10-15 minute walk along the esplanade. Most tours (Barrier Reef, Rafting, Karunda, etc) will pick you up from your hotel - good option. Hotel staff are friendly and helpful - would definitely stay here again on my next visit.

Room Tip: Splash the cash and get an Ocean facing room.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Cairns
#11 Business Hotel in Cairns
#12 Romantic Hotel in Cairns
#15 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Located on the secluded end of the Esplanade, Mercure Cairns Harbourside has 173 rooms and suites, a restaurant and wine bar/cafe, with a courtesy shuttle bus hourly to and from the city centre. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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