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“New Years” 2 of 5 stars
Review of Holiday Inn Cairns Harbourside

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Holiday Inn Cairns Harbourside
4.0 of 5 Hotel   |   209-217 The Esplanade, Cairns, Queensland 4870, Australia   |  
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Ranked #20 of 67 Hotels in Cairns
Certificate of Excellence
Cairns
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“New Years”
2 of 5 stars Reviewed January 6, 2012

Being local and also an Accor Member we thought that this motel would be a good choice. We had planned onspending all of our time at the motel eating/drinking and swimming. We were with a group of friends who where also local 6 adults and 6 kids.
We booked at 12:30pm for dinner that night at 6:30pm there were a total of 9 Adults and 5 kids for dinner - we arrived on time. It then took us until 8:00 for our main meals to arrive, we only managed to be served 2 rounds of drinks. Even though it was New Years Eve I think that the service was VERY poor having to wait that long, when I complained to the resturant manager I was told 'Sorry about that we have had a lot of room service tonight' (Hey wait a minute I booked first and we all were also staying at the motel, does that mean that if we had all stayed in our rooms we would have got served quicker?)
The outside dining area beside the pool needed a good hose down also - there was dirt/leaves etc piled up - looked like it had not been cleaned for weeks.

If you are looking for a good hotel in the Accor Chain I woulod STRONGLY recommend the 'Oasis Resort' (fantastic service/ very clean and closer to town if you need)

  • Stayed January 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank KylieJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, January 16, 2012
Dear Accor traveller,

Thank you for taking the time to post a response on Trip advisor regarding your recent experience at the hotel. Firstly I would like to apologise for not meeting your expectations during your dining experience at the hotel. I have discussed your concerns with my team. I understand that New Years Eve was a very busy time at the hotel for our guests as well as staff. The hotel prides itself on providing a positive guest experience in all situations but obviously on this occassion we did not meet your expectations. I understand communication could have been better as some guests ordered only a main course therefore creating a delay while other guests received their entrees. I have spoken to my team on how they need to improve communications and inform our guests on this type of delay if it should occur in the future. Once again thank you for your feedback and giving us the opportunity to make improvement.

I would also like to acknowledge that the Novotel Cairns Oasis along with the Pullman Cairns also has very good dining outlets.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,087 reviews from our community

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Perth
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 5, 2012

Stayed at Mercure during the New Years. We had superior ocean view and the room was nice and clean with superb ocean view from the 4th floor.Very helpful front desk staffs. The free shuttle bus service was great however the walking distance from the hotel to the city was pleasant. The only shortfall was the bathroom vents did not work. Otherwise,we had an awesome stay and will definitely return!

  • Stayed December 2011
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lwperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 4, 2012

Everything was good about the hotel and the room the moment we entered. The sea facing rooms have an excellent view. The free bus service was on time and was even working on christmas, which is a one example of great service.
I was excited about tehshi's restaurant but was not happey with the service there. The chef forgot my wife's starters which we had ordered.
From a stay perspective the hotel is very good

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank abhishekr_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, January 5, 2012
Dear Abhishek R,

Thank you for your time in making comment on Trip advisor. I am pleased to here that you enjoyed the majority of your stay and that we were able to meet expectations. I have passed on your comments to our Executive Chef regarding the missing starters.

I can assure you this is not normal and something that we can address immediately.

Kind regards,

Shane Edwards

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 3, 2012

Most enjoyable stay. Facilities, amenities and general layout quite pleasant. Staff attention and civility exceptional. Whilst all meals were to a satisfactory standard Christmas day lunch was a standout, ample variety, well displayed and balanced. Drink waiting and general service was again of high standard.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 3, 2012







We both dedided to upgrade to the ocean view room, which was fantastic. The view jsut remarkable. The room though was disappointing as it had no table and only one lounge chair, but very spacious. Bed & pillows were extremely comfortable. The dinner menu also a disappointment with very little variety of choices, so we did not dine there.The undercover car parking is very mimimal. Staff were very welcoming & effecient. The swimming pool very large aalong with the spa.Gardens & surrounding areas were very clean and well maintained.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review, January 5, 2012
Dear Accor traveller,

I thank you for your recent comments regarding your stay at the Mercure Cairns Harbourside.

It is great to here that you enjoyed your stay at our hotel and that we were able to meet your expectations.

We will be reviewing our menu in the coming month so your comments are much appreciated.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 2, 2012

Stayed for 2 nights at the Hotel. The Hotel is a classic 3 / 4 star business Hotel but comfortable and clean. It is a pleasant 30 minutes walk to the centre of Cairns along the beach but a complimentary shuttle is available every hour. We enjoyed our stay and would recommend the upgrade rooms with sea views.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tamlyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 31, 2011

Hotel room is big and clean, facing the beach and ocean. Front Desk staff are really helpful and friendly (like co-ordinating reservation / pick-up). The location is a bit far from city centre. Take the complimentary shuttle bus, better not walking back to hotel at night (as certain part of the walk would be too quiet).

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SamShum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cairns
#15 Luxury Hotel in Cairns
Price Range (Based on Average Rates):
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside

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