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“BBQ by the pool” 3 of 5 stars
Review of Ibis Styles Cairns

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Ibis Styles Cairns
3.0 of 5 Hotel   |   15 Florence Street Corner of Florence and Lake St, Cairns, Queensland 4870, Australia (Formerly All Seasons Cairns)   |  
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Early Booker
Ranked #25 of 66 Hotels in Cairns
brisbane
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“BBQ by the pool”
3 of 5 stars Reviewed January 5, 2013

We booked a 1 bedroom family room for 5.
The greats: the room had a microwave and a fair sized kitchen. We went to Woolworths (walk distance) each day and bought salad and a steak. Then cooked it at the pool side BBQ which was undercover, and fun as the kids swam while we cooked. We took the plates and cutlery from the room, and had a fab evening each night ( not to mention saved a fortune)
Laundry Mat around the corner so you can walk around to do your laundry.
2 blocks from the Esplanade, car hires everywhere, loads of brochures at reception.
Things to improve: we had an issue at the hotel, and although i would not say that the staff were unhelpful, no one came to us to see if we were ok after the event ( we were there 5 days so plenty of time for them to do so). For this reason, we will not be back.

Room Tip: We booked the one bedroom family which was very spacious.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 12, 2013
Thank you so much for sharing your wonderful review.

I was very pleased to read that you enjoyed our facilities and services during your stay at ibis Styles Cairns, the outdoor BBQ area by the pool is definately a wonderful addition to the hotel during our hot summer months. Our hotel is centrally located in the heart of Cairns which I am happy came in handy for you, creating ease of food access etc and saving you alot of money. We also provide spacious hotel rooms for our guests travelling as a family with continental breakfast included in the rates. On a separate note, I have emailed you personally regarding the issue you are refering to towards the bottom of your review.

I do hope though, that we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Senior Front Office Receptionist

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429 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Newcastle, Australia
Top Contributor
104 reviews 104 reviews
54 hotel reviews
Reviews in 66 cities Reviews in 66 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 2, 2013 via mobile

Our stay was 8 nights so we booked a loft room so we could spread out with some space to move. The size of the room was good with kitchenette, table and chairs plus lounge and coffee table. This area opened onto a roomy balcony (unfortunately it looked over a not so great back yard - but due to heat or rain we didn't use it during our stay). Upstairs was the QS bed, a small spa and the bathroom (which was long and narrow - toilet one end, shower the other with basin in middle - not big enough for 2 people to be in there at once).
Furnishings were basic without a lot of flair. The room was clean on arrival but we found housekeeping to be a little hit and miss which may have been a result of the public holiday period. The was 2 air conditioners which went 24/7, a little on the noisy side but necessary. Yes there is free wi-fi which is a nice change for Accor hotels however I found the reception slow so continued to use my phone hotspot. There is a pay laundry downstairs which we found very useful ($3 per load plus detergent).
There is a nice pool area with a huge undercover area next to it with tables and chairs so you don't have to be confined to your room. Pool towels are freely available. We had a deal which included continental breakfast which we found quite adequate but you had the option of upgrading to include hot foods (cant comment as we didn't). Cereals, fruit and yoghurt - small croissants, cake and various breads and spreads - fresh cut fruit - tea and coffee - all good.
The dining room is no longer available for evening meals but for Accor members note that the Novotel is directly opposite so you can use your discount card there for meals.
Location wise just a short walk to the esplanade boardwalk, into the city centre or to Cairns Central shopping mall. Staff were always friendly and helpful. We found the Ibis Styles to be value for money. There are lots of accommodation options in Cairns so if you can get a good deal here then it's an ok place to stay.

Stayed December 2012, traveled as a couple
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ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, January 2, 2013
Thankyou for your positive feedback. Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates. I was pleased to read that you enjoyed all of our facilities and services during your stay.

Our dining room is now closed in the evenings, however we are still offering dinner here at ibis Styles Cairns in the form of room service. Our 24hr free WIFI has been of great service to guests and we will continue to update this service to satisfy customer demands.


Thank you again for taking the time to post your review following your recent stay at ibis Styles Cairns and I hope we will have the pleasure of hosting you again the next time your travels bring you to the area.

Jamie Sherrington
Senior Front Office Receptionist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rostrevor
Top Contributor
78 reviews 78 reviews
55 hotel reviews
Reviews in 46 cities Reviews in 46 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed December 21, 2012

Certainly Accor's new branding of "styles" might make you think that you are off to some stylish and fancy hotel, well a typical marketing ploy which in the end does not really give you much style. The hotel is starting to show some of its age, and it hasn't aged all that stylishly. Rooms are adequate, with bedding needing an upgrade to meet some of the other Accor properties standards. Staff for most of the time are friendly, just often hard to find in the evenings when the call of nature seems to drag them away from the front desk for a while, and all of us are standing around waiting to get our room keys, obviously understaffed or no cross training so that someone from the Restaurant could cover for them. Great however is the free and fast internet, please other hotels copy instead of the ridiculous sums that many of you want to charge us for an inadequate connection.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, December 22, 2012
Thank you for taking the time to tell us about your experience at the ibis Styles Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

In the new year we are beginning action on plans to modernise our hotel. We have new beds starting to arrive in mid January to replace the old ones, and will be continually updating the property to give the best customer satisfaction. We are happy to read your comments regarding our '24hr free WIFI' and strive to provide superior services like this in the future.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Jamie Sherrington
Senior Front Office Receptionist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
55 reviews 55 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 3, 2012

We stayed here as we needed a hopefully cheap and cheerful room for 1 night before flying on the next day. The location is good and the price was a just about reasonable 119AUD.
However the room we had on the ground floor was small and overused. It did not have a comfortable feeling.
On the plus side there was free wifi plus internet terminals in the lobby. Breakfast was also included in the rate.
I would not stay here again.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2012

Close to everything, comfortable room and bed and affordable. Service was great and staff were friendly. I didn't eat at the restaurant due to time constraints but the food looked good. Front desk staff were welcoming.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASCSupervisor, Front Office Manager at Ibis Styles Cairns, responded to this review, December 9, 2012
We very much appreciate your comments regarding your stay at the All Seasons Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.

Our hotel is centrally located in the heart of Cairns with spacious hotel rooms and continental breakfast included in the rates. I am happy to hear that you were satisfied with the unlimited parking spots that we offer to the side of the hotel, they are across the road and not on the property itself but i'm glad that you didn't find this to be a problem.

We are very pleased to read that you would recommend our hotel to others, and that you yourself enjoyed your stay here with us at Ibis Styles Cairns. We hope to see you again!

Jamie Sherrington
Senior Front Office Receptionst
Ibis Styles Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freienbach / Switzerland
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 15, 2012

we stayed 3 nights early November. Unlike the Colonial (Ibis too), this hotel is very close to the center and the esplanade so a fantastic location.
Unlike what was mentioned in another review there are some unlimited parking places on the side of the hotel though it is not exactly on the property itself.
I found the staff more friendly and helpful than in most places I have been in Australia.
The breakfast is good even I did not use the option for the hot items. The hot item selection is quite poor and they ask 10 dollars more.
The rooms we had were spacious but not fancy for sure. The beds were comfortable. Nothing to complain about.
I would definitely recommand this hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
1 review
2 of 5 stars Reviewed November 10, 2012

Booked for 2 nights, Arrived at 4pm, spent over 2 hours and changed between 4 rooms until they found a room that had air-con that worked. Even after that, air-con and fridge were so noisy that I had to switch off to sleep. King bed was actually 2 singles pushed together.
Upon checkout I was asked to pay for 1 beer from a bar-fridge in one of the rooms that I had been shuffled between. I had to suggest that they might let me have it at no charge because I had been inconvenienced before they agreed.Other than that, no apologies,nothing.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Cairns

Address: 15 Florence Street Corner of Florence and Lake St, Cairns, Queensland 4870, Australia (Formerly All Seasons Cairns)
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #25 of 66 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Styles Cairns 3*
Number of rooms: 75
Official Description (provided by the hotel):
75 guest rooms, licensed restaurant, and a swimming pool in a resort-style setting. Whether your visit to Cairns is for business or leisure, you will enjoy all the comforts of major hotels such as 24-hour Reception, Room Service, Free Wireless Internet, Free Austar TV, Tour Desk and Guest Laundry. We are situated in the heart of Cairns, a short walk from the Casino, Reef Terminal, Night Markets and the Convention Centre. The Esplanade is two blocks away, and the Airport is just 10 minutes by car ... more   less 
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Also Known As:
All Seasons Cairns

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