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“Good stay.....an elevator would have been better.... But we did know” 4 of 5 stars
Review of Coral Tree Inn

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Coral Tree Inn
4.0 of 5 Hotel   |   166 - 172 Grafton Street, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #21 of 66 Hotels in Cairns
Grande Prairie, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“Good stay.....an elevator would have been better.... But we did know”
4 of 5 stars Reviewed November 7, 2013

We spent two nights here in October 2013. Good location just a few blocks from the Esplanade and downtown shopping. The rooms were big, bright and spotlessly clean. We booked a one bedroom kitchenette. The cooking facilities consisted of a microwave and two beat up electric fry pans...one with a lid. We had no plans to use them and even less thoughts when I took one out and found it greasy from the last person......just love those $10.00 Supermarket cooked chickens. The desk staff were great with directions and booked a tour for us in advance of our arrival.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, November 11, 2013
Dear igloo08,

Thank you for taking the time to review Coral Tree Inn.

Our hotel is committed to providing our guests with the highest quality services and facilities. I am pleased to hear that you were satisfied with the hotel’s location, cleanliness, room facilities and overall experience. Guest satisfaction is one of our many goals and we are delighted that our friendly staff met your expectations. I have passed this feedback to our Executive Housekeeper to review not only your room’s kitchenette facilities but other rooms to ensure that these areas are addressed and resolved.

Unfortunately, due to the constraints of the original building the hotel has small flights of stairs with no elevators, but our friendly staff is always ready to help anyone with their luggage.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

We will look forward to welcoming you back in the near future.

Thank you.

Kind regards,
Anand Churi
General Manager.
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307 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 6, 2013

The hotel is clean and close to shops, bars ect however cleaners banging doors & shouting at 6am is not ideal! Also they charge $15 for one day worth of wifi, I was unable to get connected to the internet once in that time. When I asked the reception staff for a refund he said there was nothing they could do, not helpful.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, November 10, 2013
Dear CC4x,

Thank you for staying at the Coral Tree Inn, and for sharing your views through Trip Advisor.
I am very sorry to learn that your experience with us fell below your expectations. Our housekeeping service commences from 08:30 am and hence it couldn't be the staff creating the noise. However the noise issue concerns me and (about a year back) as a gentle reminder to all guests we have placed signs around the hotel, respectfully requesting all guests to keep noise to a minimum.
In regards to Wi-Fi difficulties, 24 hour phone support is available to all the guests once they purchase the internet voucher and face any problems. We are also looking in to ways to minimize the Wi-Fi charges and eventually making it complimentary for all our guests in near future.

We look forward to welcoming you back in the near future.

Thank you.

Kind regards,

Anand Churi
General Manager.
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Logan Village, Queensland, Australia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 4, 2013

Stayed here for one night great place, clean, affordable, within walking distance of everything we needed. Helpful friendly staff on arrival desk rang as soon as our room was ready as we had arrived mid morning from a flight from Brisbane. Would definitely stay here again comfy bed maybe and extra pillow each would have been nice next time I would definitely ask for one.

Room Tip: ask for room that overlooks the pool not the street
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, November 5, 2013
Dear Madonna B,

Thank you for sharing your feedback with us following your recent stay.

I was delighted to learn that you enjoyed your overall stay, particularly the cleanliness and the warm, friendly service from our team. I'm glad to hear that you found our price to be affordable considering our proximity to the city centre.

Please feel free to contact me directly when planning your next visit to Cairns. It would be my pleasure to make the necessary arrangements and provide extra set of pillows. I look forward to welcoming you back to the hotel in the near future.

Kind regards,

Anand Churi
General Manager.
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Thornhill, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 1, 2013 via mobile

The staff were charming and very helpful. They went out of their way to accommodate our needs.
The rooms were clean and well serviced.
The location was fair, but did require a short walk to the shops and restaurants.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, November 4, 2013
Dear Lynne T,

Thank you for taking the time to review us, I am glad you enjoyed your stay here at Coral Tree Inn.

It is always a pleasure to receive such lovely feedback. We do pride ourselves on our rooms, service and location and it is nice you hear you appreciate it all.

I look forward to welcoming you back again soon.

Kind regards,

Anand Churi
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2013

Spent 2 night at this hotel - impressed with service, great breakfast which was included. Rooms are large but beware of the big step out of the shower onto the bathroom floor - has to be a good 50cm. drop Air con was a bit noisy but beds were comfortable and they provided plenty of amenities for bathroom. Pleasantly surprised with room service menu only $15 for Chicken Salad Chips which tasted great and the price was very reasonable' particularly for a high tourist area. Only 10-15 min walk to the CBD so manageable distance and would recommend this hotel

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, October 27, 2013
Dear Vietnamexplorer,

Thank you for taking the time to write this review. We very much appreciate your feedback as it allows us to continually review and improve our services and facilities.
We are happy to inform you that we are in the process of changing our old air conditioning systems in the rooms with new inverter type ones which are not only quite but extremely efficient as well to suit the region’s climate during summers.

We are pleased to hear you enjoyed the hotel, our service, room size, dining options and the location.

It is very rewarding to hear that you felt that the hotel was good and that you would recommend us. We look forward to welcoming you back on a future visit to Cairns.

Kind regards,

Anand Churi
General Manager
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Echallens, Switzerland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2013

We stayed two nights and it was a very confortable and clean room. The location is very good as it's near the city center and not far away from the Reef Fleet Terminal for all the different boat trips available. The staff was very nice and helpful.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, October 27, 2013
Dear manuche9,

Thank you so much for taking the time to post a review detailing your recent stay with us here at the Coral Tree Inn.

We certainly are very fortunate to be situated so close to all the attractions such as the city center, Reef Fleet Terminal, Cairns central shopping centre, railway station, night markets, art gallery etc. I am glad that you found our staff to be nice and helpful.

I look forward to welcoming you back to the hotel in the near future.

Kind regards,

Anand Churi
General Manager
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Kolkata
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 16, 2013

It was a good hotel to stay. Location was Nice and the rooms were somewhat comfortable.However
the main problem in this hotel is that if you arrive after 10 in the night you are not allowed to go through the main door. You will be given a key by the manager and you have to tell the exact time
at which you will arrive. Reception is not open 24 hours it runs from 6 in the morning to 9 in the night.If you need to check out of the hotel at suppose 3 AM in the morning you have to check out at 6 in the evening. I would not recommend this hotel to any body who has to check out early morning or late night. Otherwise it is a fine hotel .

Traveled on June 2011.

Room Tip: Rooms on the first floor are bigger in size than that of the ones in the ground floor.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anand C, General Manager at Coral Tree Inn, responded to this review, October 27, 2013
Dear Somin B,

Thank you for taking the time to write this review. We very much appreciate your feedback.

Whilst we are pleased to learn that you were happy with the hotel’s location and the guest room, we are very sorry that your overall stay experience fell below your expectations.

It concerns me to learn that you were not updated with some of the hotel’s policies.
Our reception certainly closes at 09:30 pm but there is a night staff stationed at the hotel for late arrivals and emergencies. We only ask for arrival time from guests who wish to check in after the reception hours and not to in-house guests. In-house guests can freely access their rooms at all times, provided they have the room key with them. This is an added security measure that we have put in place for our guests.
Early check-out can easily be arranged by informing the reception team the previous day.
Lastly standard rooms on the first floor are exactly the same size as ground floor.

We thank you for your understanding and look forward to a future opportunity to exceed your expectations at the Coral Tree Inn.

Kind regards,

Anand Churi
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coral Tree Inn

Address: 166 - 172 Grafton Street, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Cairns
#13 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Coral Tree Inn 4*
Number of rooms: 58
Official Description (provided by the hotel):
Coral Tree Inn is a newly refurbished 4 star resort-style hotel located right in the heart of Cairns City, across from Munro Martin Park and close to all the shops, restaurants, theatre, art galleries and casino. The Hotel features two types of excellent accommodation including newly refurbished standard rooms and self-contained suite rooms. Family rooms and disabled rooms are available on request. Also featured in this hotel are: outdoor saltwater pool, complimentary barbeque facilities with its own dining area, restaurant, conference room, business centre, as well as Massage & Relaxation Centre amongst luscious tropically landscaped gardens. Coral Tree Inn is independently owned and managed, our friendly staff offering consistent and personalised professional services; we bring your rest closer. ... more   less 
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Also Known As:
Coral Tree Hotel Cairns
Coral Tree Cairns

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