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“Decent stay” 3 of 5 stars
Review of Mantra Esplanade Cairns

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Mantra Esplanade Cairns
4.0 of 5 Resort   |   53 - 57 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)   |  
Hotel amenities
Ranked #18 of 66 Hotels in Cairns
Toronto
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Decent stay”
3 of 5 stars Reviewed March 25, 2014

We asked to upgrade to an ocean view room (paid extra), which in my opinion was worth it. We were on an upper level, towards the side of the building, but still had a nice view of the park and water. At the time of our stay, they were replacing the carpets and the smell of the glue was strong - but probably finished renos by now (we stayed in December 2013).

Hotel staff were nice, location was close to all restaurants and the board walk - overall a decent visit!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 27, 2014
Dear Soakinthesun8,

Thank you for taking the time to write about your stay at Mantra Esplanade. The views from the balconies can be terrific with many looking over the lagoon, inlet, and the passing parade down on the Esplanade. Please accept my apologies for any inconvenience caused by the laying of new carpet.

Kind Regards

Colin McIntosh
General Manager
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544 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Brisbane, Australia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2014 via mobile

We chose the Mantra as we wanted something close to everything and an apartment so we could cook our own meals. Mantra ticked all the boxes. The apartment isn't serviced however we knew this when we booked. You can pay extra for this service however really we didn't need it.
We had a city view room although we were lucky to have a corner room to one balcony looked over the lagoon. It was perfect. Sitting on the balcony in the evening was lovely.
Amenities in the room were adequate. Everything worked, there was enough kitchen utensils to cook dinners. I would only suggest larger mugs and some Tupperware containers. Minor details.
We have a daughter so she slept on the pull out sofa. We didn't think we needed two bedrooms. It worked for us.
Staff were very friendly and accommodating when we needed something. The location was perfect to the Esplanade, right across the road from the lagoon, short walk to the Pier, Woolworths right behind the hotel. There really is not much else we could ask for.
We will definitely stay again and recommend others as well.

Stayed March 2014, traveled with family
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mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 27, 2014
Dear ClaireHicks_9,

Thank you for your detailed review of your recent stay at Mantra Esplanade. I am sure that Trip Advisor readers will appreciate the level of information that you have provided. Also, thank you for the suggestions regarding larger coffee mugs and tupperware containers.

Kind Regards

Colin McIntosh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 19, 2014

We stayed in Mantra for 3 nights. The hotel's location was very convenient, it only takes about a few mins walk to the reef fleet terminal, its near many shops, night market, extremely near the esplanade and it was also near to Woolsworths ( supermarket) , McDonalds. The view of the room was great ( facing the esplanade,sea) Just wished that it had free wifi, was able to use the Cairns community wifi but was cut off frequently) Overall it was a great stay.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 27, 2014
Dear TMH1234567,

Thank you for once again highlighting the superb location that Mantra Esplanade enjoys. I am glad that you enjoyed your stay here. We have free internet available at the kiosk in the lobby, and WiFi is available throughout the complex from $12 per day. The free Cairns Community WiFi is just an added benefit of being located in such a prime location.

Kind Regards

Colin McIntosh
General Manager
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Atlanta, Georgia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 17, 2014

We only spent 2 nights at the Mantra Esplanade, but it was perfect for us. The location was ideal - a 3 min walk to shops, restaurants and the reef fleet terminal. I agree with other reviewers that it looked a bit worn, but the location and the price more than made up for it! We were supposed to have a city view room but were upgraded to a room in the front (would have been water view had we been up higher) overlooking the park. We did sit out on our balcony one evening before dinner which was great. I was worried that it would be noisy a night because we were right on the Esplande but it was very quiet. The staff was friendly and quite helpful. Overall, a great value in Cairns!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 27, 2014
Dear nmtlady,

I'm pleased that you enjoyed your stay at Mantra Esplanade and found it to be good value for money. It is particularly pleasing to hear that the staff were helpful and friendly. We are working through most of our rooms getting new carpet and tiles laid throughout, which should all be completed prior to June this year. We have also purchased new lamps, LED lights, and microwaves for all of our rooms. As all of these parts come together I am sure that guests will find the room standards much more fitting of the superb location.

Kind Regards

Colin McIntosh
General Manager
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Rice MN
Top Contributor
157 reviews 157 reviews
22 hotel reviews
Reviews in 73 cities Reviews in 73 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 15, 2014

We booked our hotels through a booking agency, and requested upscale lodgings. Of the five places we stayed, this one didn't fit that label. It was OK, but perhaps a little shabby. We did enjoy having a balcony. It was clean and quiet. No housekeeping provided unless you paid extra. The location was very good, with shopping and several restaurants nearby.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 17, 2014
Dear kc1030,

Thank you for your review. I do apologise that the accommodation didn't meet the expectations provided at the time of booking by your travel agent. I certainly wouldn't describe us as upscale, but certainly we aim to provide good quality, clean accommodation lodgings for all of our guests. Thank you for highlighting that the room was clean, and that the hotel is in a terrific location.

I hope you enjoyed the rest of your travels.

Kind Regards

Colin McIntosh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 13, 2014

Checked into this place for a weeks worth of work in Cairns. The hotel location is exceptional, a short walk from anything in town including good food and super markets. Staff were friendly enough, room was clean. The main thing I would criticise was some of physical stuff in the room was a bit clunky (IE fan had only one setting which was basically spin like a helicopter roterblade, and the flush button kept on popping out.

I wont mention the lifts but when they do their budgets thats gotta be fixed.

All in all a nice stay in a good location with a good room for a week long stay where you need a little more room.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 17, 2014
Dear Malchieb,

Thank you for reviewing your stay at Mantra Esplanade. It is indeed a very handy location if you are here for business for a week. It has been highlighted many times that there is a vast array of restaurants within close proximity to the property, but we do sometimes forget to highlight that the Woolworths supermarket is also directly behind the property. Not everyone wants to eat out every night, so it is great being able to stock the room with basic grocery items.

You will be pleased to know that the body corporate has indeed approved a significant refurbishment of the lifts. We hope to have this work completed in the near future.

Kind Regards

Colin McIntosh
General Manager
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Kirkland, Washington
Top Contributor
90 reviews 90 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 10, 2014

The location is perfect - just steps outside the door you're near shops, restaurants and the lagoon. The hotel itself is nice, we had a beautiful view from the balcony in our room. The rooms are definitely not fancy and the price does not include many extras (housekeeping, wifi, etc.) but it was clean and service was fine. I'd stay here again in a heartbeat for the stellar location.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, March 17, 2014
Dear Kimberly K,

Thank you for taking the time to review your recent stay at Mantra Esplanade. Like many before you, you have highlighted the perfect location of Mantra Esplanade. Not only are the shops, restaurants, and lagoon at our doorstep, but it is also just a couple of hundred metres across the park to the reef fleet terminal so that everyone has easy access to their Great Barrier Reef day trips.

I am pleased to hear that you found your room clean, and that the service was fine.

Kind Regards

Colin McIntosh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Esplanade Cairns

Address: 53 - 57 The Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cairns
#12 Luxury Hotel in Cairns
#13 Family Hotel in Cairns
#16 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Esplanade Cairns 4*
Number of rooms: 124
Official Description (provided by the hotel):
Mantra Esplanade offers a prime waterfront location, with stylish and contemporary accommodation in the heart of Cairns. Just steps away from the Cairns Swimming Lagoon and offering sweeping ocean, city and mountain views Mantra Esplanade offers a range of Hotel Rooms to fully self-contained One and Two Bedroom Apartments. All rooms feature air conditioning, a balcony, cable TV, hair dryer, internet access (fee), iron and ironing board, and tea and coffee making facilities. There is also a 24 hour reception desk, tour desk, shopping complex, swimming pool, spa (not heated), exercise room and barbecue area. Wander across the road to the Cairns Lagoon in front of the Mantra Esplanade or grab a bite to eat at the many restaurants and cafes on your doorstep. In the evening, stroll down the Esplanade to the night markets where you'll find souvenirs, aboriginal art work, crafts, homewares and jewellery. Cairns is a nature lover's paradise and the gateway to the World Heritage Listed Great Barrier Reef, as well as the Daintree National Park and Cape Tribulation. Take the SkyRail cable car and glide above the spectacular rainforest canopy to the laid-back market town of Kuranda. Catch the Kuranda Scenic Railway back to Cairns to enjoy more breathtaking scenery as it winds through rainforest and past tumbling waterfalls on its way back down to Cairns. Discover all the amazing sights and activities available in and around Cairns while staying at Mantra Esplanade. ... more   less 
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Also Known As:
Mantra Esplanade Cairns Hotel Cairns
Mantra Esplanade Hotel Cairns
Mantra Esplanade Resort Cairns

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