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“Brilliant hotel and staff” 5 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
Hotel amenities
Ranked #3 of 67 Hotels in Cairns
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Brilliant hotel and staff”
5 of 5 stars Reviewed July 15, 2014 via mobile

4 of us stayed here for 2 nights in July. We drove from airlie beach late the night before and arrived at the hotel at 6am. I went into the hotel just chancing my arm to see if we could pay extra and check in early. The woman at the front desk was more then helpful. She changed both of our rooms around and gave us free rooms to allow us to check in much earlier and didn't charge any extra, which we were delighted with.
Everything after that was great. The rooms were fab. Jacuzzi bath and the big pillows were so nice to sleep on. The nespresso machine was great in the lobby too. Everything was within walking distance. The pool was great and the beds around the pool were so comfy. All the staff we dealt with were so friendly and helpful throughout the days we were there.
The day we checked out we were doing a reef cruise. We checked out at 7am and they held our bags for us. We had flights booked that night and meant we had a bit of waiting around until 1am. The staff were brilliant. They gave us access to the pool floor for private showers and use of all the facilities there too. Another great part was the fixed the tv around for us so we could watch master chef. I thought it was such a nice touch considering we had already checked out of the hotel.
If we're ever back in cairns we will definitely be staying at this hotel. Everything was great.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,384 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Townsville, Australia
1 review
4 of 5 stars Reviewed July 13, 2014

Was treated well by all staff. Room was of the quality I was expecting. Location is great for visiting Cairns.
Under cover car parking very good.
Only disappointment was the lack of a dress standard in the Casino which cheapened the visit.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 12, 2014

Tastefully decorated rooms with extremely comfortable bed & pillows, plush bath sheets & accessories. Walking distance to Central Cairns & restaurants. We enjoyed the sports bar for a quiet drink & watching sport on the large screens. The staff were friendly & helpful when we requested a change of rooms due to the sea view being partial & not what we paid for.

Room Tip: Ask for a full sea view room as they class a pool view as sea view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 12, 2014

We stayed for 6 nights in a King Suite. From the moment we booked, the service was great, with a price beat guarantee honoured by email quickly and with no questions asked. The check-in was quick and friendly (even though we arrived well before check-in time) and our dealings with the concierge and front desk staff were all positive. The bed was comfy, bathroom fantastic and even though we booked a city view room we still had a slight water view from the balcony. The pool area is great for a lazy day on their sun lounges. The actual casino is nothing to write home about but I'd definitely stay here again.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 12, 2014

Perfect in every way From check-in to check out.Courteous staff and efficient.Room was comfortable and good amenities,ver y comfortable bed and lovely bath and bathroom facilities.Highly recommend hotel to others.A good location,breakfast very good and proximity to Cairns centre and of course the Casino.




  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton Island, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

We booked the Casino last minute when our other accommodation fell through. It was great. The beds were comfortable and the rooms spacious with a large bath and balcony. The pool area was great with very comfortable lounges. The location was perfect within walking distance of everything!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 11, 2014

Bed was to die for very comfortable, best nights sleep I have had in years, room very clean and nicely decorated. Quaint little balcony with table and chairs ( great for a smoker ) but could have used a pot plant or something as it looked rather bland. Well stocked mini fridge with the usual high prices but room service menu was reasonably priced. Friendly staff.
Not so pleasing was the bathroom supplies or should I say lack of. Supplied were what I thought to be a poor quality shampoo, conditioner and body wash but nothing to apply the body wash, no washer or face cloth. Also there was no body lotion or hand cream which is something you expect to see in a Hotel of this quality.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#3 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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