4 of us stayed here for 2 nights in July. We drove from airlie beach late the night before and arrived at the hotel at 6am. I went into the hotel just chancing my arm to see if we could pay extra and check in early. The woman at the front desk was more then helpful. She changed both of our rooms around and gave us free rooms to allow us to check in much earlier and didn't charge any extra, which we were delighted with.
Everything after that was great. The rooms were fab. Jacuzzi bath and the big pillows were so nice to sleep on. The nespresso machine was great in the lobby too. Everything was within walking distance. The pool was great and the beds around the pool were so comfy. All the staff we dealt with were so friendly and helpful throughout the days we were there.
The day we checked out we were doing a reef cruise. We checked out at 7am and they held our bags for us. We had flights booked that night and meant we had a bit of waiting around until 1am. The staff were brilliant. They gave us access to the pool floor for private showers and use of all the facilities there too. Another great part was the fixed the tv around for us so we could watch master chef. I thought it was such a nice touch considering we had already checked out of the hotel.
If we're ever back in cairns we will definitely be staying at this hotel. Everything was great.
- Official Description (provided by the hotel):
- Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more less
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- Also Known As:
- Pullman Reef Hotel Cairns
- Accor Reef Hotel
- Sofitel Cairns
- Cairns Sofitel