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“Very good” 4 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
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Hotel amenities
Ranked #3 of 66 Hotels in Cairns
Townsville, Australia
1 review
“Very good”
4 of 5 stars Reviewed July 13, 2014

Was treated well by all staff. Room was of the quality I was expecting. Location is great for visiting Cairns.
Under cover car parking very good.
Only disappointment was the lack of a dress standard in the Casino which cheapened the visit.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,272 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 12, 2014

Tastefully decorated rooms with extremely comfortable bed & pillows, plush bath sheets & accessories. Walking distance to Central Cairns & restaurants. We enjoyed the sports bar for a quiet drink & watching sport on the large screens. The staff were friendly & helpful when we requested a change of rooms due to the sea view being partial & not what we paid for.

Room Tip: Ask for a full sea view room as they class a pool view as sea view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

We stayed for 6 nights in a King Suite. From the moment we booked, the service was great, with a price beat guarantee honoured by email quickly and with no questions asked. The check-in was quick and friendly (even though we arrived well before check-in time) and our dealings with the concierge and front desk staff were all positive. The bed was comfy, bathroom fantastic and even though we booked a city view room we still had a slight water view from the balcony. The pool area is great for a lazy day on their sun lounges. The actual casino is nothing to write home about but I'd definitely stay here again.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 12, 2014

Perfect in every way From check-in to check out.Courteous staff and efficient.Room was comfortable and good amenities,ver y comfortable bed and lovely bath and bathroom facilities.Highly recommend hotel to others.A good location,breakfast very good and proximity to Cairns centre and of course the Casino.




  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton Island, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

We booked the Casino last minute when our other accommodation fell through. It was great. The beds were comfortable and the rooms spacious with a large bath and balcony. The pool area was great with very comfortable lounges. The location was perfect within walking distance of everything!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cairns, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 11, 2014

Bed was to die for very comfortable, best nights sleep I have had in years, room very clean and nicely decorated. Quaint little balcony with table and chairs ( great for a smoker ) but could have used a pot plant or something as it looked rather bland. Well stocked mini fridge with the usual high prices but room service menu was reasonably priced. Friendly staff.
Not so pleasing was the bathroom supplies or should I say lack of. Supplied were what I thought to be a poor quality shampoo, conditioner and body wash but nothing to apply the body wash, no washer or face cloth. Also there was no body lotion or hand cream which is something you expect to see in a Hotel of this quality.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 6, 2014

We stayed at this hotel for 1 night. Arrival at the hotel was disorganised. We had a hire car and there was no doorman and no where to park at the entrance when we arrived. My husband had to park illegally while I went inside to ask for directions to the carpark. I was ignored by reception because they were busy but the doorman finally appeared and gave directions. Our room was on the 2nd floor over the nightclub - we had pounding music coming up through the floor. The hotel manager asked for the music to be turned down, but she did not believe me when I said the music was still loud in our room and argued this point with me. I asked for a new room, but was told there were none. Manager offered to send us to another hotel which I refused because it was after 10.30pm and was extremely inconvenient. Had to put up with the music until early hours of the morning.

Room Tip: don't stay
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 10, 2014
Dear Sue W,

Thank you for taking the time to post your feedback. I do sincerely apologise that we have not met your expectations on this occassion. If you travel back to Cairns in the future please contact me directly so that I may personally organise your stay.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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