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“great stay” 5 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
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Ranked #4 of 66 hotels in Cairns
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1,062 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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  • Dutch first
  • English first
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English first
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel will always be part of the wonderful memories of Cairns that I take away with me. The level of friendliness, professionalism & helpfulness of the staff towards my husband and myself during our week long stay was exemplary. We have experienced a faultless and very happy stay at this beautiful hotel. The views from our 7th floor room overlooking Trinity Inlet was definitely a highlight for us, and we enjoyed many hours soaking it up from the comfort of our balcony. The location to shops, restaurants and activities was perfect. Most things are within an easy stroll of the hotel. The hotel offers a free booking service for day trips and tours, and we found this made planning so much easier for us and stress-free. The Tamarind Restaurant was simply an out of this world experience! The quality of the fine dining fare and professionalism of the Chef and staff was superb! Our big thanks must go to the hotel management for making our combined anniversary and my husband's 60th birthday the happy occasion that it was. We enjoyed a complimentary bottle of champagne on arrival which was totally unexpected and very much appreciated. Finally, Felicia! Felicia attended our room with attention to detail and the friendliest of personas. Nothing was too much for her, and she carried out her duties with a sunny countenance and to a high standard. She is without a doubt a treasure! Both concierges made us feel welcome and relaxed, and we appreciated their effortless professionalism and attention. I would highly recommend the Pullman Reef Hotel to visitors to Cairns. If you're looking for that extra special 'something', this hotel ticks all the boxes! We will definitely return. - Heather & Peter Sansom, Brisbane

Room Tip: Pay the extra and enjoy a water view! You won't regret it. Also, opt for a high floor for better...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked through Wotif without knowing which hotel we would get. We were very happy to find out it was the Pullman Reef. We had 2 nights here and had no issues whatsoever. The hotel is in a great location, close to the Esplanade, the Marina and from our balcony we could see the cruise ship terminal where the Paul Gauguin had docked. It's also an easy walk to Cairns Central. The staff are wonderful - always friendly and smiling and nothing is too much trouble. The room was lovely. Immaculately clean, and the spa bath was a nice bonus. We were on the 7th floor and as I mentioned, had a great view out over the cruise terminal and water. We had originally been allocated a room on the 5th floor, but when we asked for a higher floor it was not a problem and they were happy to oblige. We ate at the Tamarind restaurant for dinner one night - simply superb. We definitely will return to the Pullman Reef Hotel. A great experience.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed one night at the end of our port Douglas trip the place was awesome we stayed in a king suit with an ocean view the staff were very friendly and helpful. We will be def be staying here again on our next trip to FNQ

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Top Contributor
84 reviews 84 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a local Cairns resident our stay at the Pullman Reef was probably one of the most relaxing and enjoyable stays in the city. The hotel is situated within easy walking distance to the Esplanade, the Marina and cruise ship terminal and to the centre of the Cairns CBD. Within the complex is the Casino, Cafe China (both formal and cafe style Chinese cuisine) and Tamarind where we enjoyed one of the most extensive buffet breakfast selections you could imagine at a reasonable price. Also in the complex is a nightclub and a club lounge where you can dance and enjoy music played by some notable music artists. I don't know anywhere else where this happens.

Another great plus for us was the gym, sauna and pool area. Unfortunately it was raining this particular weekend so swimming was out of the question. In regards to the room it was comfortable, clean, spacious and our view over Trinity Inlet and the mountains on sunrise was just spectacular albeit with rain clouds.

And the staff....they were most friendly and welcoming and streamlined our check-in/check-out without fuss. Parking is available (valet too), but you can generally find an off-street park without any problems. Would we stay there again. For SURE !!!

Room Tip: When booking ask for a room with a view over the Trinity Inlet.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel with superb rooms which are spacious and comfortable. Wished the visit was for pleasure and not business! The bed was super comfortable and a blissful nights sleep once asleep....the only issue was the noisy street crowd on a Saturday night which did become quite noisy at one stage during the night. Apart from that minor issue it was a great experience and staff were very friendly and helpful.

Room Tip: Choose a room away from Casino entrance on a weekend.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 4 weeks ago
Dear Starfish2201,
We need to get you back for some relaxing! Our beds often receive compliments for the comfyness, it great to read that you enjoyed the sleep. Being part of an entertainment complex we do get our share of revelers enjoying themselves, please give our team a call and we will do our absolute best to ensure they are moved on quietly.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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