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“Amazing Hotel” 5 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
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Early Booker
Ranked #4 of 66 Hotels in Cairns
Dehradun, India
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
“Amazing Hotel”
5 of 5 stars Reviewed April 30, 2014

The hotel is amazing, with amazing view. I liked the overall ambiance of the place. Little bit expensive though, but overall it gives you value for the money you pay. Definitely would recommend to others.

Room Tip: If you can let go of a smoking room, you can get marina view room.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 6, 2014
Dear PradWestside,
Thank you for your kind words and recommnedation, it is great to see you found the hotel amazing! We do hope to welcome you back when you next holiday in Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed April 29, 2014

This hotel is in great location and views from the higher floors are excellent. As a value for money it is not that great, no free internet, restaurant and pool bar are expensive. Pool was cold.
Only recommend to stay here if location is very important.
If you are going to stay here ask for a corner room on a higher floor.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 5, 2014
Dear lloyd255100,
Thank you for taking the time to post your feedback, it is good to see you enjoyed the room and the views. I am sorry we did not meet your expectations in regards to pricing of food and beverage, our restaurant Tamarind is offes the signature experience that it is reknowned for. If I may recommend Flinders Bar and Grill inside our Casino for a value for money meal, with nothing over $15, we also have the Noodle Bar situated at our Abbot Street entrance with similar pricing.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockhampton, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 29, 2014

We stayed here as a part of our honeymoon, the service and staff were so professional and helpful. The chef was FANTASTIC, the room service was amazing! I have dietary requirements so the chef called my room and came up with a meal for me. Bottle of wine on arrival as it was our honeymoon.The roof top wildlife dome was great, abit expensive but you only need to pay once and can visit anytime during your stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 5, 2014
Dear Kimberley M,
Congratulations! I am very pleased we could make your honeymoon an amazing experience. Great to see you tried the wildlife dome, did you "ZOOM" over Goliath the crocodile....
We hope to welcome you back for your anniversary.
Kind regards
Wayne Reynolds
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A TripAdvisor Member
5 of 5 stars Reviewed April 28, 2014

We went here for 5 days over the Easter break. The room was superb and had fantastic views, location was central to everything, staff very friendly and happy to arrange car hire and day tours etc for u while you while you just head off and have breakfast. The hotel was excellent, I could not fault it. I could have stayed here for another week and will certainly be back.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 5, 2014
Dear traveller,

Thank you for taking the time to post your feedback. It is wonderful to read that your thought the hotel was Excellent and could not be faulted. We look forward to the opportunity to welcome you back soon.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloundra, Australia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2014

My husband and I had a wonderful 3 Night stay in a suite at the Pullman and what can I say but luxury plus ! We felt extremely spoilt. The room was huge, great view, wonderful location central to lots of restaurants and shopping. Our package included Breakfast which was amazing ! The service here was faultless in all areas of the best place we have ever stayed. Definitely recommend it !

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, April 28, 2014
Dear 4-love-to-travel00,
Thank you for taking the time to post your comments. It is wonderful to read that we were able to give you the "ultimate" getaway! We do look forward to welcoming you back soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtownards, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 23, 2014

This hotel is beautifully presented and the staff were professional, extremely proficient and helpful. As a light sleeper, when booking through an agent I had asked for a room on a high floor and away from the elevators. Due to the hotel being heavily booked we were given a beautiful room on level 2 but promised a move the next day. True to their word we were moved to an equally nice room overlooking the pool area. Unfortunately when the air-con was switched off later that night to allow me to sleep a constant droning noise could be heard. The staff were very helpful and moved us temporarily to another room to sleep for the night and once again promised to find a room suitable for us the next day. They kindly upgraded us to a suite (where we had slept in the night before) for the rest of our stay with them. In addition to this I had a few problems linking into the wifi with my tablet and the staff once again came to the rescue. My sincere thanks to all who helped us during our stay and I have no hesitation in recommending this hotel to anyone staying in the Cairns area.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, April 28, 2014
Dear Ann D,
My apologies for the number of room moves, I am pleased the team were able to make these as seamless as possible. We do appreciate you chosing us and thank you for your kind recommendation.
Best regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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