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“Wonderful” 5 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Early Booker
Ranked #4 of 66 Hotels in Cairns
London
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Wonderful”
5 of 5 stars Reviewed October 29, 2013 via mobile

We spent 5 nights here and it was great. As an Accor Platinum our room was upgraded to a massive junior suite, plus we got a lovely complimentary fruit bowl. The bed was really comfy. We loved the huge windows covering two full sides of the room as well as the wrap around balcony giving views over the water. All staff were excellent and really helpful, especially the concierge who assisting in booking trips (you can earn reward points this way and pay no more than paying travel agents direct). We didn't use the casino as we lost our free voucher, but it was always busy - not really our thing.

This place was fantastic and would recommend to all. If you can, so go for a premium room as it is definitely worth it.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 6, 2013
Dear Jonathan C,
Thank you for your kind words and recommendation. It is great to read that you enjoyed your stay and that the team looked after you well. We do hope to welcome you back to Cairns soon.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Cairns
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 26, 2013

We had a fantastic night there. We decided to check in early and drop our bags off and go for lunch at 12-30. Michael was great in looking after us and nothing was a problem. Our room wasnt ready so he looked after our bags and car and we went for lunch. I had a call from Micheal saying our room was ready while at lunch which was great. We got back to the hotel and collected our envelope with swipecards, 2 free drink vouchers for the casino and other papers. We had a lovely room looking towards the inlet with a nice balcony. The bed was super comfortable and the room was quiet and clean. I had a great sleep .We went for the included breakfast at Tamirands and cant speak highly enough of the food and service.The pancakes were great !! On checkout it was easy and fast and the very friendly concierge delivered the car out the front for us on departure. Cant wait to stay there again .

Room Tip: Try to get a room facing the Water as the veiw on the abbott St side of the city and past water view...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 6, 2013
Dear PaulyjCairns,
Fantastic to read that you had a great stay and got to experience all that the complex has to offer. We look forward to welcoming you back soon.
Best regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mildura, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 26, 2013

We stayed here for 2 nights then again the following weekend for another 2 nights. First stay was great with excellent service, room was spotless & location to all the local restaurants was perfect. Unfortunately, the following weekend was not so good. Very noisy room (constant droning noise), smoker on balcony next door made sitting on our balcony impossible. Couldn’t even leave our doors open as our room would fill up with cigarette smoke. Very surprised that a 5 star hotel still allows smoking on it’s property! Loved swimming in the pool but felt it was a very noisy area (motors) especially if you wished to just relax. Also surprised there was no biscuits in the room to have with a cuppa. For the price you pay surely this is a small item to supply.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 6, 2013
Dear Karen B,
Thank you for choosing to stay with us. I do apologise that your second experience did not meet your expectations. Please feel free to contact me directly when you next stay and i will ensure we allocate a room to meet your preferences.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed October 23, 2013 credit card Amex Card Member Review

Clean spacious and modern interconnecting rooms for our family with good service when needed. restaurants expensive for the lack of choice, number and variety. pool area good. could have more shaded areas and a bar


Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 6, 2013
Dear steven m,
Thank you for taking the time to post your comments. It is great to see that you enjoyed the rooms. As luck would have it we have shade sails on order for the pool area.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed October 22, 2013

I have Business and Friends in Cairns and so I have tried other places to stay, but You cannot beat the Pullman for Services, Staff Friendliness and Great Food. Rooms are always spotless and Large, plenty of Room. The Pool area is great for Kids with plenty of Decking Space around the pool. Centrally located and I love the view of the Ships coming into Cairns from the Balconey.

Room Tip: Book well in advance. Top floors give the best view over all the other Buildings and the Casino.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
138 reviews 138 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 22, 2013

I stayed here for 3 nights on a recent business conference.
Check in was easy and I was upgraded, beautiful room.
Service and food during the meeting was very good.
It's handy with the casino and bar with dance band attached,
We had fun, will recommend and come back

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 6, 2013
Dear Bmwmusic,
We do appreciate you taking the time to post your feedback. It is wonderful to read that you enjoyed the conference and all the complex had to offer. Hope to see you back for a holiday soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Top Contributor
75 reviews 75 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 20, 2013

Our recent visit just confirmed our previous stays. Excellent hotel, very good staff and the advantage plus room rate topping off a great night. This hotel continues to offer very high service levels and amenities at a reasonable rate.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, October 21, 2013
Dear kroe55,
Thank you for staying with us, it is great to read that we are able to exceed your expectations each time you stay. We do appreciate your continued support and very much look forward to welcoming you back soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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