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“Great location” 4 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
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Ranked #4 of 66 Hotels in Cairns
Cairns
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
“Great location”
4 of 5 stars Reviewed May 10, 2013

Stayed for one night on a local rate. Room was good offering good views over the Cairns harbour. Rate included parking and a good buffet breakfast. Location is very good with an easy walk to the harbourfront restaurant district.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear Jocy_12,

Thank you for taking the time to post your feedback. We do appreciate you choosing to stay with us and look forward to welcoming you back soon.

Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,171 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairns Region, Australia
Top Contributor
165 reviews 165 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed May 10, 2013

Great overnight stay at the casino. Room was very spacious, we even had a roller way and it was easy to move around the room without having to step over the extra bed. Beds are super comfy, shower has lots of pressure overal it was a great stay and we will be back.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear fnqfamily,

Fantastic to see that you and your family enjoyed stay and that there was sufficient room to accommodate everyone in our super comfy beds.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

We stayed at the casino in a Junior Suite for 2 nights as the grand finish to our honeymoon. As locals, we have stayed at the casino quite a few times over the years so we knew what we were getting, and know what room is best value.

The Junior Suite is the ONLY room worth getting for your romantic getaway. When checking in the concierge said it best that "anything less, or more for that matter, is a waste of money". The room is MASSIVE, situated on the corner so you have full views of the inlet and city with the wrap around balcony. The room has a king sized comfy bed, sitting area with lounges, large flat screen tv with movie-link, Nescafé pod coffee machine with free pods, all the usual inclusions such as bathrobes and enough floor space to swing several dead cats. The bathroom is the draw card for us as it boasts a proper 2 person spa bath with views over the inlet! There is a separate toilet with its own sink for convenience as well.

Besides from the room, the room service is also fantastic. The full room service breakfast is 100% worth getting. My husband eats A LOT and he is still full by the end of it. They are so punctual as well, managing to arrive within 5 minutes of your specified time. We also had room service dinner which was fast and very generous for the price.

On the topic of food, we did have breakfast one morning at Tamerinds but we were somewhat disappointed. I remember the days when breakfast was in the restaurant where Cafe China is now and it was spectacular. My mum and I use to come for breakfast there even when we weren't staying at the hotel. The selection then was mind blowing! The selection at Tamerinds was very basic. You could order from the menu instead of having the buffet but that defeated the purpose of being on holiday and wanting to indulge in a special buffet breakfast. The food offered couldn't be faulted however, so I definately don't plan to lower my score for this. My disappointment comes from comparing to what was not what is.

To conclude, my husband and I will definately be returning. I can't more highly recommend the Junior Suite as your first choice of room type; you will not regret it! And PLEASE get room service breakfast! Oh and if you like fish, when dining at Tamerinds for dinner you MUST get the Crispy Skinned Barra. I have had it about 15 times no exaggeration and it never fails to impress ( make sure you get a side of rice to mop up the juices!).

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear KitanaMichelle,

Congratulations on your wedding! Thank you for finsihing such a special occassion with us, the team are overjoyed that we could give you a memorable experience. We look forward to welcoming you back soon.

Kind regards
Wayne Reynolds
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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 6, 2013

We last visited Cairns eight years ago and the hotel scene seems to be a much greater choice today. The Reef Casino hotel was a Sofitel back then and seems to have dropped one rung in Accor's Hotel offering. The hotel is much the same, the rooms are a little bit tired and the restaurant offerings are less, but it is still a very good hotel. We actually dined across the road at an other Pullman, previously Sebel and the Buffet Seafood Dinner was great and Buffet Breakfast was very good. These offerings were previously available at the Reef Casino, but not these days. It does have a one hat restaurant - Tamarind, (I was told this is the highest calibre restaurant within Accor Australia's hotels),which was previously there and we tried last time, it was excellent, but we did not want a high level restaurant this time and we understood that breakfast was a la carte with only a cold buffet. and now also has a budget diner, especially to cater for Casino clientele.
We enjoyed the Reef and it will suite some travellers who want the offerings available, but we will try the Pullman across the road next time unless the food offering falls back similar to where it was.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear Rogerbelvedere,

Thank you for taking the time to post your comments. The Pullman brand is now the largest 5 star brand in Australia. I am sorry that the food offerings were not to your liking, our sister property does do fantastic buffets, we would not wish to compete with the same brand and have decided to go with a higher calibre restaurant, a chinese restaurant and a bar and grill as our offering.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2013

staff were great, hotel was imaculate. I got a room upgrade that was even better. Only down side was that i didnt get to spend too much time at the hotel as i was at a conference. One of the best hotels i have ever stayed in.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear marty260,

Thank you for taking the time to post your comments and for your very kind words. We look forward to welcoming you back for some R&R in the future.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2013

The experience was really good and we found the hotel comfortable from every aspect. Conveniently located near the main street and the rooms were very classy and clean. Also spacious and convenient. Entire family enjoyed the trip here

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear NitinRao,

Fantastic to read that your entire family had a great time at the hotel and in Cairns. We do thank you for taking the time to post your feedback and hope one day to welcome you back.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
1 review
5 of 5 stars Reviewed May 3, 2013

Fantastic hotel with incredible views, beautiful people, comfortable beds, luxurious spa. What more could you want!! All in the best location in Australia. The rooms are spacious and very modern 5 star. The bathroom is also larger than most with lovely toiletries and soft white bath robes.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear JaneCairns,

Thank you so much for your kind words the team thrive on getting feedback. We do appreciate you choosing to stay with us and look forward to welcoming you back soon.

Kind Regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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