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“Very impressed” 4 of 5 stars
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
5.0 of 5 Hotel   |   35-41 Wharf St, Cairns, Queensland 4870, Australia   |  
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Early Booker
Ranked #4 of 66 Hotels in Cairns
Sydney
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very impressed”
4 of 5 stars Reviewed November 8, 2012 via mobile

Spent 2 nights here as a couple recently. Overall we were very pleased, staff were brilliant and attentive, the property was immaculate. The room was very spacious with an excellent bed, beautiful bathroom (great shower). The only thing stopping me giving it a full rating is that some of the timber furniture in the room was a bit tired and knocked around - showing it's age a bit and the shutters rather than curtains don't do a great job of blocking out the morning sun. These are small criticisms though, we were very happy and would love to stay again. Great central location close to esplanade and restaurants.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear Tj348,
We do thank you for chosing to stay with us and appreciate you taking the time to post your feedback. I am happy to report that we will be undergoing a soft refurbishment early next year that will address some of the wear and tear. This coupled with our excellent staff, great beds and spacious rooms will provide an even more fantatsic experience.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed one night in this hotel. The room was very nice and the bed was comfy. This hotel is in a great location, central to everything you want to do in Cairns. Casino was very nice and fun.
We didn't get a chance to use the pool, however the whole area looked very nice and brand new, as well as the gym.
If you get a chance, go to the dome zoo on the top of the casino. I think it's about $15 but it was a nice zoo, with a 4 metre croc!

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear Chelsea N,
Thank you for taking the time to post your comments. It is great to see that you enjoyed some of the great facilities that our entertainment complex has to offer (including Golliath the 4 metre Croc). We do appreciate you staying with us and hope to welcome you back when you next travel.
Kind regards
Wayne Reynolds
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Low Head, Tasmania, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

My husband & I stayed at the Pullman Reef Hotel as a stopover on our way up to Port Douglas. We were both very impressed by the wonderful welcome, ease of checkin & great service we received. Room was upgraded so even more impressed. Loved the bathroom. Bed was super comfortable & we both had a great nights sleep. Dinner & breakfast were great too.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear Liz009,
Fantastic to see that you enjoyed your short stay, I hope that you enjoyed the rest of your trip to our great destination. Thank you for taking the time to post your comments we do appreciate you taking the time to do so. We hope to welcome you back for a longer stay when you next come to Cairns.
Kind regards
Wayne Reynolds
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Australia
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 4, 2012

We stayed 3 nights and I had concerns that this was an older hotel but I found it really charming. Our room was really spacious with a super comfy king size bed and the shower was one of the best I have had at a hotel. The pool area didnt have a lot of atmophere but the facilities were all clean and tidy. We had the most amazing meal at the restaurant one night but were disappointed in the breakfast. The service was wonderful and the staff very helpful. We would stay here happily again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear Fabbo8,
Great to see that our large rooms and comfy beds were just what you needed and that our team were able to look after you. I am sorry that breakfast did not meet your expectations and will look into your feedback. We do thank you for staying with us and look forward to welcoming you back soon.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 31, 2012

I spent two nights as a guest for a conference. I was not sure about the hotel as I knew it had been around a while....what a fantastic surprise! Firstly the service was excellent - it was relaxed but not casual, not easily achieved in hospitality. The room was spotless and in excellent condition. No fridge or air-conditioner noise, something older hotels (and new) can rarely deliver.
The food made available for the conference was also excellent, as were the waiting staff. Congratulations to Pullman Hotels and the Cairns team ..top stuff!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear Donna F,
Thank you for taking the time to pass on your comments. The team do their abslute best to keep the property clean and maintained in a fashion that makes it difficult to tell the age of the hotel. I have passed your kind words onto our conference team as well, such great feedback is always appreciated.
We do hope to welcome you back for perhaps a leisure break next time.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karumba, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2012

We arrived after a 10 hour drive to be greeted warmly and sent up to the most beautiful suite we have seen. Shortly after a complimentary bottle of champagne and a card wishing us a happy anniversary arrived at our door. The room was pure luxury and the double spa overlooking the water was pure fantasy. The large balcony made our afternoon cocktails extra special.
The staff couldn't help us enough and never made us feel anything but special. The only negative thing I will put is the breakfast. The food was below standard for this hotel and the hot breakfast was appalling. we ate in the other restaurants for dinners and it was fantastic so we really were not to worried about the breakfast. There is some wonderful restaruants along the water who do amazing breakfasts and the walk in the morning is beautiful. We can't wait for our next stay at the Pullman.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear KylieDarren,
We do appreciate you taking the time to post your comments and thank yu for chosing to stay with us. It is wonderfull to read that the room exceeded your expectations and your anniversary was a memorable one. I do apologise that breakfast did not meet your expectations and have passed your feedback onto our Executive Chef.
The team hope to welcome you back for your next anniversary.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 29, 2012

We have just returned from a lovely week in Nth Qld. Our first two nights were at the Pullman Reef in Cairns. Our room was spacious and spotless, and the marble bathroom was a pleasure. The shower was one of the nicest we have had in a hotel, and the bed was so comfortable I could have stayed in it all day! Unfortunately I left some gym gear there and didn't realise I had until I returned home. The hotel followed up my query today and they advised they would send them to me by express post at no cost to me. I had only recently bought the pants so was upset to think I might have lost them. The service was great when we were there but to have such great after service was very impressive. I would definitely recommend the Reef hotel to anyone going to Cairns.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, November 11, 2012
Dear Rebecca P,
Thank you very much for chosing to stay with us and for taking the time to post your feedback.
It is very reassuring to see that the team were able to exceed your expectations even after you had departed the hotel. It is great to see that you enjoyed TNQ we do have a fantastic destination. Look forward to welcoming you back when you next holiday in Cairns.
Best regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Official Description (provided by the hotel):
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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