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“Best Service in the World” 5 of 5 stars
Review of Hilton Cairns

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Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
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Ranked #9 of 66 Hotels in Cairns
Palm Desert
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
“Best Service in the World”
5 of 5 stars Reviewed November 8, 2009

We checked in and out of the hotel three times as we moved on to our Great Barrier Reef trip and two nights in Port Douglas. Each time we walked in the door we were treated as valued guests. Each time we were sent a welcoming letter and a box of sweets. The bellmen greeted us as old friends and helped us store our luggage and retrieve it with great efficiency. The most memorable person of our stays was Jemma, the hostess in the executive lounge. She helped us with our travel arrangements and put together some breakfast items, when she learned we'd be leaving too early for breakfast the next day. She went above and beyond her job, demonstrating such care and concern for her guests.
We have been staying at a variety of hotels around the world. I have to say that the amentities, room and service put this hotel near the top of the list.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,211 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Chicago, Illinois
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 4, 2009

This is an older property which appears rather dated. The pool is small and has only an obscured view of Trinity Inlet. One of the things that struck me was the lack of a doorman. The restaurant was undergoing renovations at the time of our stay. The Hilton does offer easy access to the boardwalk and the marina.

  • Stayed November 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Switzerland
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 16, 2009

Location was perfect, many rooms with a view of the water. Service was friendly and professional. Getting to the pool was a little complicated, you might want to ask first to avoid getting lost.

Stayed October 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 29, 2009

This hotel has a great location. The rooms are a bit small, but the views are excellent. Our room was recently refurbished and twas in excellent shape. Very large pool area with hot tub. Staff was very friendly and accommodating.

  • Stayed September 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2009

We had a great stay here, very cheap for the amenities and location. Definitely stay again.

  • Stayed January 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 17, 2009

We stayed at this hotel for just one night during our recent trip to Australia. I wish we had spent more time here. Cairns is a surprisingly delightful city and the hotel is a dream. Located with gorgeous views of the harbor, it is within easy walking distance to the promenade and the boats out to the reef. The staff was very helpful; the room was big and clean; and the pool was warm and clean.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2009

Great location with views over the water and walking distance to restaurants, shopping and the lagoon. Great value wotif package that included a sumptuous buffet breakfast in the restaurant. Bed was very comfortable, not your usual hotel bed. Service was friendly and very good right from the first greeting. Could not fault this hotel in any way during our stay.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#4 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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