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“Conference destination” 4 of 5 stars
Review of Hilton Cairns

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Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
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Ranked #9 of 66 Hotels in Cairns
Gosford, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Conference destination”
4 of 5 stars Reviewed July 26, 2014

I recently attended this venue for a conference. The venue was ideally located and close to all attractions. The staff were very friendly and went out of their way to meet all our needs.
The rooms were spacious and comfortable.
If you are looking for agood venue for work or for the family, I would recommend the Hilton.
Of course, if you like a bet the casino is across the road.

Room Tip: Rooms with a water view were excellent.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 28, 2014
Dear Graham,

Thank you for the review of Hilton Cairns following your conference visit. I hope you were able to have downtime to enjoy some of the attractions our wonderful region has to offer. Conferencing can be stressful and our role is to make sure it’s as smooth and hassle free as possible. I hope we’ll have you visit again sometime.

Yours sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,219 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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English first
Burketown, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

We would highly recommend that you stay at the Hilton! Nothing was too big or too small for the staff, and they were more than happy to assist at the drop of a hat. The rooms were beautiful, spotlessly clean and the beds were the most comfortable we've ever slept on. It is right on the water and very close to loads of restaurants along the esplanade, including Mondo's which was fabulous. The Hilton Cairns definitely gives you value for money, and we'll be staying there again whenever we are in Cairns next.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 28, 2014
Dear Skye,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m delighted to read that you’ve enjoyed your stay with us and the team will appreciate the special mention highlighting the service provided.
We hope we can welcome you back again soon.

Yours sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Stayed at the Hilton Cairns for an Industry Conference. Took the opportunity to have a break with my adult family. Absolutely super, friendly and knowledgeable staff and service. The Conference went without any problems. The Family also enjoyed the Facilities that were there. Great service.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 28, 2014
Dear Conference visitor,

Thank you for the feedback following your recent conference visit to the Tropical North. It’s great read you managed some leisure time with the family also and they were able to enjoy our facilities. I hope we can welcome you back again soon.

Yours sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed July 22, 2014

Best place in Cairns with welcoming and helpful staff. everything that you expect in a 5 star hotel. I would recommend to anyone. I would give 10/10 for, Service, Cleanliness, Location, Staff and Value for money. Would definitely stay in Hilton Cairns next time when we visit Cairns.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 28, 2014
Dear Priyal,

Thank you for the Tripadvisor review of Hilton Cairns following your recent stay with us. The team really appreciate the positive feedback and 10/10 score … thanks !. I see you’re a long way from home but hope one day you’ll return to the Tropical North.

Your sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

First trip to Cairns and will return to the Hilton again...Staff very pleasant and helpful. Upgraded to deluxe room with water views without asking. Rooms very clean, spacious and comfortable. Highly recommend Mondo Bar & Grill...variety of menu and quality of food exceptional, great atmosphere for families & couples and located on the waterfront. Very central to city shops and markets and the Marlin Jetty is next door for Reef trips.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 28, 2014
Dear Greg,

Thank you for taking the time to review Hilton Cairns – it’s great to read that you’re a first time visitor to the region and coming back !. I’m pleased you’ve enjoyed the unique dining on the waterfront at Mondo Bar and Grill – it is a venue where you can relax with friends or family and enjoy the view across the water. Mondo has a weekly entertainment schedule that features a Kid’s night for the family, and live music on Thursdays and Fridays. We look forward to having you visit again soon.

Your sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne, Australia
1 review
5 of 5 stars Reviewed July 20, 2014

Come to a place where the views are great and the friendly service is better. From the moment you walk in to the sensational lobby the cleaniless the locality to the boardwalk and fine dining this is a trip/experience not to miss.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 21, 2014
Dear Guy and Maree,

I appreciate you taking the time to complete a Tripadvisor review. It’s great to read that you’ve enjoyed all the aspects of the hotel and I know the team will appreciate your comments. I hope we can welcome you back again when it’s time to escape another the Melbourne winter!

Yours sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

I stayed in April 2014 and had a very enjoyable time. The staff were all very friendly and helpful. I had a spa-room on the 8th floor and was very pleased with the ocean facing view. I would say that the only negative is that I would have like more variety in the food available, but still, it was very nice. The pool is very well set out and comfortable.

Room Tip: Ask for a water view.
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 21, 2014
Dear Mark,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m pleased to read that you’ve enjoyed your visit and took in the great views and appreciated the service from the team. I hope we’ll have the opportunity to welcome you back again soon.

Your sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#4 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#7 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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