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“Quiet, centrally-located full-service hotel” 4 of 5 stars
Review of Hilton Cairns

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Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
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Ranked #9 of 66 hotels in Cairns
Honolulu, Hawaii
Top Contributor
105 reviews 105 reviews
77 hotel reviews
Reviews in 61 cities Reviews in 61 cities
68 helpful votes 68 helpful votes
“Quiet, centrally-located full-service hotel”
4 of 5 stars Reviewed July 5, 2014

The Hilton Cairns is the 'grand dame' of the city and its impressive shoreline boardwalk. It is within minutes of any central business district location and just feet away from the jetty which takes you to the Great Barrier Reef and Fitzroy Island. Inside, the hotel is well-maintained, quiet and functional. It has a very nice pool area (albeit tucked away in the back), a traditional Hilton-style breakfast buffet (which is quickly departing other locations) and a great customer service ethic. It is a functional, affordable, excellent choice for business or pleasure in Cairns and I would definitely return when my travels take me here again.

Room Tip: I would ask for a water view room, but most have one.
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 9, 2014
Dear Traveller,

Thank you for the review of Hilton Cairns – it’s great to hear from you. The team and I appreciate your great comments and we’re especially pleased you felt welcome with a strong Customer Service ethic, it’s the essence of the Hospitality business. I hope your travels see you return to Cairns again soon.

Yours sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 5, 2014

Fabulous building in a very good location however beyond that is not really up to par. Our room was dirty with outdated furnishings and appliances. Service was good. Just not very good value for money overall. Exec lounge is poorly furnished lacks atmosphere and the food was no better than fair.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 14, 2014
Dear Traveller,

Thank you for the Tripadvisor review of Hilton Cairns. I’m sorry to read you’re experience was below expectation and appreciate the feedback following your stay.
Your sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 5, 2014

We only planned to stay one night but ended up staying 4 as the hotel is so good now. Very friendly and respectful staff especially Kim and Yuko on reception who made us feel very welcome. We chose a room overlooking the city and mountains having stayed in the river side rooms before. A lovely view from our balcony with a brilliant sunset from the 5th floor but would be better on 7 or 8. Very comfy beds and well decorated room with a perfect bathroom.

Room Tip: City side with mountain views and sunset for me, river side for those who must see the water.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 9, 2014
Dear Jackoaa,

Thank you for taking the time to write a Truipadvisor review for Hilton Cairns. I’m so pleased we’ve impressed you enough to extend and enjoy 4 nights - not just a quick one night stop. I know the Front Desk team will appreciate the great feedback and we hope to welcome you back again sometime.

Yours sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2014

We stayed at this great hotel twice and would recommend to anyone. You can't get any better in term of location in Cairns with marina is literally a stone-throw away. I love the 50m pool as I am a keen swimmer. Try your best to ask for room with Trinity Inlet view as the view during early morning & dusk is amazing & serene.

Room Tip: Rooms facing the east & higher floor
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 9, 2014
Dear Lawrence,

Thank you for the Tripadvisor review of Hilton Cairns following your recent visit – we appreciate your return patronage. I’m pleased you’ve enjoyed the pool – it’s big enough for laps or if the family want to have a swim, there’s plenty of room for everyone. We have pool toys available also. I hope we can welcome you back for a third visit soon.

Yours sincerely,

John Lucas | General Manager
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Hong Kong, Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Next to the marina, walk along the foreshore or explore the bars and restaurants of cairns. This is a great hotel with water views, but the staff make it excellent. They are friendly and extremely helpful

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 9, 2014
Dear Brendan,

Thank you for the Tripadvisor review. I’m pleased to read you’ve made the most of our convenient location and taken some time to explore our wonderful city’s nightlife and dining. I hope we’ll have the opportunity to welcome you back again.

Yours sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 2, 2014

Great rooms and exec lounge, but the real benefit is the people. They are helpful and attentive, but at the same time not overbearing. They will go the extra mile. Take a walk along the boardwalk or into town, and you are right beside the marina if you would like to go for a tour.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, July 9, 2014
Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. It’s great to read that you’ve enjoyed your stay with us and found the team to be attentive and in tune with your needs. I hope we can welcome you back to the Tropical North again some day.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 29, 2014 via mobile

We spent a week on a "my holiday" deal which was excellent value. We got a twin room on the 7th floor. Great beds, decent amount of space and a reasonable view. the gym was good (tho' no bike) and the pool is huge. Our deal included $500 of food and drink in the Hilton restaurants - excellent food. Huge serves. Buffet breakfast was not great - the eggs were tasteless and so was most of the hot food. Ended up sticking with a bowl of cereal. Overall Hilton cairns could do with a makeover as it is pretty tired but for the desk we had it was excellent.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, June 30, 2014
Dear Traveller,

Thank you for the Tripadvisor review and the feedback on services in the hotel. I’m pleased you’ve enjoyed your week with us – and made the most of the My Queensland deal. I hope we can welcome you back again next time you travel to the Tropical North.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#10 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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