This was an excellent hotel located right on the water front. The facilities were great and the staff extremely helpful.
We were for 3 days and found everything in order as you would from Hilton.
Unfortunately they have sub-let a booking desk for tours there (called The Tour Specialist), I strongly recommend NOT to use them as we had a nightmare with them. They completely mis-sold us a trip to the reef which pushed us way over budget and did not cover the the actvities / times they told us and then took no responsibility what so ever on it. I spoke to the Group Director for Sales and Marketing (for this company) but she was very rude, condescending, patronising and quite simply the worst example I have seen of customer service. I was going to make a complaint to her boss (the MD) but no joy there as it is her husband!
I did speak to the Director of Operations at Hilton (in Cairns) and she has been fantastic and has really tried to help but there is limited assistance Hilton could provide due to the sub-contract.
In conclusion, I strongly recommend staying at the Hilton Cairns but save yourself some money and a lot of headache and book your tours outside.
- Official Description (provided by the hotel):
- Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more less
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- Also Known As:
- Hilton Cairns Hotel Cairns
- Hilton International Cairns
- Cairns Hilton International