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“Excellent customer care” 5 of 5 stars
Review of Hilton Cairns

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Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
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Ranked #10 of 66 Hotels in Cairns
Certificate of Excellence 2014
england
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Excellent customer care”
5 of 5 stars Reviewed February 19, 2014 via mobile

We stayed at the Hilton as part of a tour group. The hotel is clean and comfortable. We ate in the italian restaurant Donninis it is an excellent restaurant. The food was tasty and well presented and the level of customer care was superb. One night I had to eat alone and great care was taken to ensure I felt comfortable I felt really looked after, Thankyou.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 26, 2014
Dear TileKiln,

Thank you for taking the time to write a TripAdvisor review of Hilton Cairns following your recent stay with us.
I am delighted to read that you enjoyed your stay whilst with us on tour. We are pleased to partner with our new restaurant "Donnini's Simply Italian" and we are receiving fantastic feedback about their food and customer service and I am delighted to read that you were well taken care of.
Again, thank you for your comments. I will be sure to pass your feedback onto the team.
We do hope to welcome you back to Hilton Cairns in the near future.

Kind regards,
John Lucas | General Manager
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1,349 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed February 15, 2014

We stayed 1 night on our way to Port Douglas the next day. The hotel is in a great location and close to shops and restaurants. We have stayed there before and will definitely return. The reception area is large and airy.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 24, 2014
Dear Salvatore R,

Thank you for the review via Tripadvisor for Hilton Cairns. I’m pleased to read you’ve enjoyed your brief stay with us and hope your entire Tropical North Queensland holiday was relaxing. We look forward to welcoming you back to Hilton Cairns again soon.

Yours sincerely
John Lucas | General Manager
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Farnham Common, United Kingdom
Top Contributor
298 reviews 298 reviews
28 hotel reviews
Reviews in 95 cities Reviews in 95 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed February 11, 2014

Perfectly located hotel on the waterfront at Cairns. Convenient for everything. Very friendly staff and god service. The pool area is great. The rooms are maybe a little tired, but the overall experience is first class.

Room Tip: For the best views get a room on the West side of the hotel.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 16, 2014
Dear Chris,

Thank you for taking the time to review Hilton Cairns via Tripadvisor. I’m pleased you’ve enjoyed our premium waterfront location and found the team service to be friendly and welcoming. I hope we can welcome you back to the Tropical North of Australia again one day.

Yours sincerely,
John Lucas | General Manager
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Fredericksburg, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014 via mobile

I booked a room the night before my flight back to the states. Check-in was quick and easy. My wife and I got to our room and there was a bottle of sparkling water and chocolate covered coffee beans from a local grower and a signed note welcoming us from the hotel manager. The room itself was lovely, and had the spa tub. We noticed loud music with lots of bass. At first we thought it was coming from outside until went out on the balcony and realized it was from the room next door. When realizing that, I went downstairs and asked for another room. I was told they were all booked out except for one of the junior suites (for additional cost) or they could go and talk to them. With my wife 6 months pregnant and we had to get up very early to get me to the airport I stressed about another room. With little discussion, and since we were only there for one night they moved us to the junior suite. That room was amazing! Great views, amazing bathroom, and a large main bedroom. My wife and I were very happy and had a great nights sleep.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 16, 2014
Dear Matt,

Thank you for the review and for choosing Hilton Cairns for your last night in Australia. I’m pleased we were able to assist with your accommodation change at late notice and you were both able to get a good nights sleep. Best wishes for the birth of your baby and, whilst an overseas holiday might now be a while away, I hope we can welcome you back again sometime.

Yours sincerely,
John Lucas | General Manager
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bonogin, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

best dining and service experience in Cairns. path to rooms can be slippery when raining. Italian restaurant is first class. front desk is efficient. Gym is tiny and a disappointment for fitness fanatics. view is sensational when you have a room with views

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 16, 2014
Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. We have recently partnered with a signature Italian Restaurateur, the Donnini family, and we are receiving great feedback about their new restaurant here at Hilton Cairns. I’m pleased to read you’ve enjoyed your time with us and we look forward to welcoming you back again soon.

Yours sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2014

Great hotel, tidy & clean on arrival. Friendly staff. Nice, easy stroll down the esplanade to restaurants & shops. Spa room was perfect - loved the bathroom! Balcony offered a great view of Trinity Inlet. The only minus was they wanted to charge for parking so we parked on the street for free. Erik - 6th Feb 2014

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 10, 2014
Dear Erik C,

Thank you for the review of Hilton Cairns via TripAdvisor. I see from your comments you’ve been out and about around our wonderful city and you’ve also taken some time to relax and enjoy our views. I hope we can welcome you back again soon.

Yours sincerely,
John Lucas | General Manager
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ADELAIDE, Australia
1 review
5 of 5 stars Reviewed February 5, 2014

Wonderful staff, great rooms, great pool area and hotel situated close to the marina, where the boats depart for the reef tours. We ate in the Café outside, food and service just fantastic. We are looking forward to coming back again and staying longer next time.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 10, 2014
Dear Carol M,

Thank you for taking the time to complete a TripAdvisor review of Hilton Cairns. It’s great to read that you’ve enjoyed your time here with us and made the most of our central location. I hope it’s not too long before we can welcome you back again.

Your sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#5 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
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TripAdvisor is proud to partner with Hilton EMEA, Orbitz, Booking.com, Hotels.com, Cheap Tickets, HotelTravel.com, Expedia, Agoda and Priceline so you can book your Hilton Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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