We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“PARADISE” 5 of 5 stars
Review of Hilton Cairns

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Cairns to your Saves list
Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Book Early & Save
Ranked #10 of 66 Hotels in Cairns
Certificate of Excellence 2014
Melbourne
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“PARADISE”
5 of 5 stars Reviewed October 22, 2013

From the moment we arrived to the moment we left we were treated like movie stars. Excellent service, best location and splendid dining and wining. Nothing was a trouble for the dedicated Hilton team, Lobby Bar and free wi-fi was a great place to relax & unwind & we thoroughly enjoyed board walks along the harbour at night, admiring the beautifully manicured gardens. Although hubby & I have been married 31 years this holiday felt like our 2nd honeymoon, so relaxed. Tabitha at 6 Deg Bar was an amazing & hospitable lady; not only did she make the best cocktails ever but she sorted out the mixup when the Sam Powers Illusion Show was cancelled on the Saturday evening. Tabitha's service and kindness should be acknowledged. Can't wait to stay at The Hilton again, 10 out of 10! PS: The Mondo Cafe was the greatest place to sit back & enjoy a meal from their wonderful & very varied menu.

Room Tip: Make sure you have a meal at Mondo Cafe, the outside tables are fantastic & the atmosphere is fa...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 29, 2013
Dear Elizabeth,

Thank you for the great review via Tripadvisor. I’m delighted to that you’ve enjoyed your stay so much and the team have made you feel special, indeed like a Movie Star!. Thank you for mentioning Tabitha by name and I know she was pleased to hear from you and receive the acknowledgment. I hope we’ll have the opportunity to welcome you back again soon.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,350 reviews from our community

Traveler rating
    562
    496
    188
    66
    38
See reviews for
260
600
97
183
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Shanghai, China
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 22, 2013 via mobile

My wife and I needed a break and took up a package deal at the Hilton in Cairns. The location is excellent, close to the water and departures for the reef. It's also close to the city although Cairns CBD is not that large.
We found the room to be comfortable and clean and the staff were very helpful with any inquiry which we made.
What lets the hotel down is that it is in bad need of a make over. It's dated and tired. But the worst aspect is the food and beverage arrangements. Our package included a cooked breakfast which was amongst the worst we have ever encountered. The range own offer was limited in variety but worse was the fact that many of the dishes were empty more often than they were full and the wait for replenishment was 10 minutes or more. We ordered an omelette (only lumpy scrambelled eggs were sometimes available) and waited half an hour. Fruit was of second quality and no low fat yoghurt was on offer. The cold meats were sickly looking and we suspected that they were recycled from day to day. The only other restaurant was an outdoor cafe which provided reasonable quality food but which was could not cope with the intermittent showers which occur in Cairns over the summer months.
Overall disappointing from a brand hotel.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 29, 2013
Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m sorry to read you found the breakfast service to be below standard and I appreciate the feedback which has been shared with the team. It’s good to read that you experienced your interaction with the team to be friendly and helpful and enjoyed our convenient waterfront location. I hope we will have the opportunity to welcome you back on your next visit to the Tropical North.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cairns, Australia
1 review
5 of 5 stars Reviewed October 21, 2013

Staying at the Hilton Cairns is like coming home, the staff are welcoming and the Hotel is beautifully situated with wonderful views and a fantastic décor. Mondo's is a great place for lunch with good quality food and a lovely setting, Hanuman's for dinner is just perfect with delicious food and ambience. The guest rooms are truly 5 star and all staff are so professional from check-in to check-out its no wonder that we are frequently returning customers. Once again "well done"

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 29, 2013
Dear Tony,

Thank you for taking the time to complete a Tripadvisor review of Hilton Cairns. It’s great to read that you’ve enjoyed your stay with us and took some time to dine in Hanuman Restaurant and on the Waterfront at Mondo. I’d like to thank you as a local for the ongoing support and hope we can welcome you back again soon.

Yours sincerely ,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait, Kuwait
1 review
5 of 5 stars Reviewed October 20, 2013

The hotel is in a very good place, in front of the sea. It has a very nice lobby and rooms. Only, the internet connection should be cheaper or free. In the lobby, the free internet only is for 1 hour.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 22, 2013
Dear Traveller,

Thank you for taking the time to complete a Tripadvisor following your stay here at Hilton Cairns. I’m pleased to read that you’ve enjoyed your time with us making special mention of the facilities and location. I hope we’ll have the opportunity to welcome you back again when next you travel to Australia.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2013

We needed a break from the Melbourne winter at short notice. First impression of the Cairns Hilton was great with the lively and well decorated lobby, smooth check-in and lovely courtyard garden. Our room was spacious, well appointed and had terrific views of Trinity Inlet and the hinterland beyond. The Hilton was close to everything Cairns has to offer. A terrific choice of seaside restaurants across the street on one side and the casino and its facilities on the other. You can easily walk to most places in Cairns with the most pleasant way through the Esplanade and the enormous public swimming pool park. The staff particularly stood out as nothing seemed too much trouble. The bento box lunch at the Hanuman Restaurant next to the lobby is great value and the food appetising, tasty and well presented. The hotel pool has a beautiful setting and is the perfect finale to a day of sightseeing. John Lucas, the hotel general manager, took a lot interest in guests and should be proud of his first class team running this wonderful property - to which we will no doubt return.

Room Tip: Choose a room overlooking Trinity Inlet for an uninterrupted view. Balconies are large and well furn...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 18, 2013
Dear Angelo and Heather,

Thank you for taking the time to complete a Tripadvisor review following your stay with us. It was great to meet you - the team and I are so pleased you’ve enjoyed your stay with us.

You’re right, I am extremely proud of the team here at the hotel, who work tirelessly every day to ensure all guests have a great Hilton experience whether here on business or leisure. It’s not just about the facilities and services but about how one is made to feel whilst here.

I know winter’s a while away but hope we’ll have the opportunity to welcome you back at some point in 2014.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 13, 2013

Hi there. This is my 2nd review for the Hilton in Cairns. I did a review over a year ago and have stayed there subsequently. I stayed there for 2 nights over the long weekend in October in 2013 and thought it was time to provide an update. I paid $159 and $189 and would be happy to $200 per night if the below problems were fixed!

The value and service of the Hilton are still good but compared with some other 5 star hotels in Cairns, there are some concerning areas which they are slipping.

1. The food has definitely dropped in quality over the past 2 years. When I first stayed here the room service was fantastic and the food was on par with any top restaurant in Sydney or Melbourne, and was one of the reasons I have kept returning. However I noticed that the quality of the food had been slipping and in my recent visit I tried both "In Room Dining" for dinner and also the buffet breakfast in the restaurant. Both were a disappointment.

Dinner cost me $61 for a glass of wine, a salad and a steak. The steak at $36 was very ordinary and way too fatty. The salad was dried out and overall I was disappointed.

Breakfast cost $35 and is a rip off. The coffee is very bad for a 5 star hotel, the service is shambolic and annoying, the food was very bad. The scrambled eggs seemed like that powered crap that they serve in cheap buffets, and they had no poached eggs. The mushrooms and tomatoes were over cooked and soggy. The waffles were too thick and dried out and the pastries were again what you expect from cheap and crappy catering company, not from a internationally renowned 5 star hotel.

2. The beds are still an ongoing problem at the Hilton. I dislike having 2 singles strapped together and it then being called a Queen. I can feel the join (as I think most people could) and it does not lend itself to a good nights sleep. Also one of the single beds they had used had a broken base which meant that if you rolled onto that side, you rolled off the bed! In addition the pillows are still very bad. Too big and not firm enough, so it feels like the pillow is swallowing your head!

3. The continual lack of ceiling fans in rooms is just a stupid oversight by the room designers. It was 34 degrees and 80% humidity when I stayed in early October and a ceiling fan would have been far preferable to the continuous air conditioning. It got so hot in the room without the air conditioning, that I had to sleep to with just a sheet on top, that I asked for from housekeeping. The doonas provided are way too hot for tropical Queensland. They should be lighter and there should be blankets in the cupboard if guest need to sleep warmer.

4. Finally, the cleanliness on the rooms seems to be slipping also. There was a dirty towel in one of the rooms I stayed in and another one of the rooms smelled like cigarette smoke, even though I specially asked for a non smoking room. Both the rooms I stayed in for the 2 nights seemed stale and needed some nice fragrance in there because the first impression was not a pleasant one.

I will finish on a positive- the staff are still very helpful and attentive and compensate slightly for the low grade of food and stuffy rooms. The valet car parking service is very good and quite reasonable at just $15 for 2 nights.

I think the housekeeping manager and the restaurant managers need to improve their standards to maintain the good name of Hilton, otherwise I will stay in one of four other 5 star hotels in Cairns on my next visit in December.

Room Tip: Sweet talk the front desk to get a good room.
See more room tips
  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 18, 2013
Dear Fussyandhonest,

Thank you for the comprehensive review of Hilton Cairns – the detailed feedback is appreciated. I have noted your areas of concerns and have passed these to the Department Managers for review and action.
I hope we’ll have the opportunity to welcome you back here when you return to Cairns in December and would invite you to make direct contact with me at that point.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 13, 2013

After some time in both Sydney and Port Douglas, we made our way to Cairns. We stayed in the premier suite and were truly spoiled. The room is incredible with breathtaking views of the harbour. I could sit out on the (ginormous) balcony forever with a glass of wine watching the ships sail in and out. So relaxing and a great way to wind down our 2 week trip.

Service was top notch. Staff was very friendly and attentive. It's the first time I've ever stayed in a room where we had a private butler.

I'd love to go back to Cairns for my 40th bday to take part in Ironman Cairns. If I do, THIS is where I am staying!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, October 18, 2013
Dear Shannon,

Thank you for taking the time to complete a Tripadvisor review of Hilton Cairns. Thank you also for choosing Australia for your 2 week vacation, we hope you’ve enjoyed the whole experience.
I’m pleased to read that you stayed in our Premier Suite and took time for glass of wine and to watch the world go by. It’s one of the best suites available in Cairns, generous in size with great views and facilities and affords guests the use of the exclusive Executive Floor Lounge.

The Cairns Ironman Festival is back again in June next year and is receiving international acclaim as a signature event on the Ironman calendar – I hope we can see you at the start- line !.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#5 Spa Hotel in Cairns
#7 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hilton EMEA, Hotels.com, Cheap Tickets, HotelTravel.com, Expedia, Agoda and Priceline so you can book your Hilton Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

Owners: What's your side of the story?

If you own or manage Hilton Cairns, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.