We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hilton Cairns” 5 of 5 stars
Review of Hilton Cairns

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Cairns to your Saves list
Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Book Early & Save
Ranked #10 of 66 Hotels in Cairns
Certificate of Excellence 2014
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Hilton Cairns”
5 of 5 stars Reviewed September 3, 2013

Recently stayed for a week at the Hilton Cairns. Situated right where it's all happening - on the waterfront. Staff very friendly and helpful. Tour Desk situated in the foyer.
Fabulous rooms, pool, restaurants. Breakfast and Dinner included in the price.

Room Tip: Ask for a room overlooking the waterfront - great views
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 5, 2013
Dear Patricia,

Thank you for taking the opportunity to review Hilton Cairns. It’s great to read you’ve enjoyed a week here in the Tropical North and made the most of our unique waterfront location. The team appreciate your comments that they were friendly and helpful. I hope we can welcome you back again for another ‘winter escape’.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,348 reviews from our community

Traveler rating
    562
    495
    188
    66
    37
See reviews for
260
598
97
183
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed September 3, 2013

check-in in was quick and efficient, with friendly staff. reception even congratulated us on our anniversary and a lovely bottle of cold champagne waiting for us which was a lovely surprise. The room and view was great, only down side was the spa ( bath) was on the small side - smaller than our normal size bath at home. Room service was good to - cheese platter was huge - well worth it! Overall a great experience and would recommend the waterfront views

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 5, 2013
Dear Traveller,

Thank you for the review on Tripadvisor and congratulations on your anniversary. We’re delighted you chose to celebrate here with us at the Hilton and enjoy some chilled bubbles on arrival. I hope we can welcome you back again for another anniversary.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed at the Hilton for 7 nights. The hotel staff were courteous and helpful. The food at the hotel restaurants was reasonably priced and the rooms were nice. We had a standard room and requested a lagoon view which was very pleasant.

The one disappointment was the gym. The equipment is overdue for replacement and the exercise bike did not work at all. Despite asking on the first day if it could be fixed nothing was done.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 5, 2013
Dear Jenny,

Thank you for taking the time to review Hilton Cairns via Tripadvisor. I appreciate the feedback on the Health Club facilities and inform readers there are plans for scheduled works on the facilities. I’m pleased to read you’ve taken the time to relax here in Cairns for 7 nights and enjoyed your Hilton experience. I hope we’ll be able to welcome you back again soon.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 3, 2013

We used this well-located hotel as a base for a recent trip to the far north for a friends wedding. Being centrally located, it provided a great base from which to explore the city.

It is also very convenient to the Casino, as well as the great restaurants on the waterfront.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 5, 2013
Dear Traveller,

Thank you for taking the time to review Hilton Cairns via Tripadvisor. We’re pleased to read that you’ve enjoyed your stay and made the most of our hotel’s location. Your friends made a great choice for their wedding destination; the Tropical North is lovely this time of year, and a great escape from the Southern Winter. I hope you’ll be back again soon.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

This is a comfortable hotel in a central location close to the freebies for trips to the reef, many bars and restaurants along the pier, close to the lagoon and Esplanade. The view from our room was stunning, looking out across the water to the tree covered hills on the other side. The pool was clean and not too overcrowded. It was a little disappointing that the hotel bar was closed one evening at about 11pm when we had met a friend after she finished work. I would have expected a hotel bar to be open later. However, overall an excellent experience.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 5, 2013
Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. It certainly sounds like you’ve been out and about exploring all the great activities and attractions our wonderful city has to offer. Location is so important in a hotel choice and the views across the water are picture perfect. I hope we can have the opportunity to welcome you back again when next you visit Australia.

Yours sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Top Contributor
128 reviews 128 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed September 1, 2013

We have stayed here once before about 4 years ago. The service from pulling up at the front to checking in, ordering drinks at the pool, dining at the breakfast buffet and checking out was excellent, friendly and efficient. The pool is nice with a bar with yummy cocktails. The bar was closed but it was easy enough to use the phone to order drinks that were brought down. The room was clean, large enough and had all the expected amenities. The pillows are fantastic and the bed was comfy. The downside is there is noise from the road and the casino across the road. I can remember the same noise last time we were there. We were so tired that we fell asleep anyway but it was a little annoying. The breakfast was really good with a great range of hot and cold foods.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 1, 2013
Dear Tsutt,

Thank you for the review of Hilton Cairns via Tripadvisor. It’s great to read that you’ve stayed with us before – we appreciate your return patronage. My apologies for the noise from the neighbouring venue, it’s usually quiet in this part of Cairns in the evening - however you may have encountered a night where there was live entertainment in which case music and patrons can make the street noisy. Otherwise, I’m pleased you’ve taken some time to relax and unwind poolside. I hope we can welcome you back again soon.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

This hotel is perfecly located close to the reef center whuich is where everyone heads to whe going out to th GBR. your day going to th egbr starts at 7>30 am stayingat the hilton youget an extra 15 mins to sleep. greatvery clean facility with free wifi in the lobby.
highly reccommend it for comfort, location, ease!!!!

Stayed August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, September 1, 2013
Dear Tim,
Thank you for taking the time to review Hilton Cairns on Tripadvisor. It’s great to read that you’ve made the most of our waterfront location, the proximity to the Reef Fleet terminal, the departure point for Great Barrier Reef day trips, is only a 5 minute stroll – with no need to wait for transport, taxis or a coach pick up. I hope you enjoyed your time on the Reef – we’ve had some magnificent weather in August and our guests have returned from their daytrip with great stories to tell. I hope we can welcome you back again soon.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#5 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Orbitz, Booking.com, Hotels.com, Cheap Tickets, HotelTravel.com, Expedia, Agoda and Priceline so you can book your Hilton Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

Owners: What's your side of the story?

If you own or manage Hilton Cairns, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.