We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel!!!!” 5 of 5 stars
Review of Hilton Cairns

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hilton Cairns to your Saves list
Hilton Cairns
5.0 of 5 Hotel   |   34 Esplanade, Cairns, Queensland 4870, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Book Early & Save
Ranked #10 of 66 Hotels in Cairns
Certificate of Excellence 2014
Auckland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Hotel!!!!”
5 of 5 stars Reviewed February 4, 2013

Had a great stay at the Hilton! It has a really nice pool facility, room was clean and tidy (but for 1 or 2 ants on the bar shelves...) and used nice soft linen for the bed.
Location was fabulous being in the central area of Cairns and on one end of the Esplanade.

Complimentary breakfast was excellent! A very wide range of choices, Western and Eastern.

Really enjoyed my stay here.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 12, 2013
Dear Traveller,

Thank you for taking the time to review Hilton Cairns. I’m pleased to read that you’ve enjoyed your stay highlighting the great central location, the pool and room condition and cleanliness. I hope we can welcome you back to the Tropical North when you next visit from across the Tasman.

Yours sincerely,

John Lucas
General Manager
Hilton Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,349 reviews from our community

Traveler rating
    562
    496
    188
    66
    37
See reviews for
260
599
97
183
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Somerset
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2013

The Hilton Hotel in Cairns made for a wonderful visit. Being right on the harbour, we had easy access to the esplanade walkway; shops; restaurants; parks; and the wharf area (where you got onboard the boats for the Great Barrier Reef). The rooms were well-maintained; the complimentary breakfast included an exceptional variety of food; and the staff was outstanding (particularly noteworthy was the travel person who was extremely knowledgable of the area). Best hotel we stayed at in Australia!

Room Tip: Rooms that overlook the water.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, February 6, 2013
Dear Nancy,

Thank you for taking the time to complete a review of Hilton Cairns in Tripadvisor. I’m very pleased to read that you’re enjoyed your time with us at the Hilton and experienced the team as being friendly and helpful – I’ll be sure to pass this feedback on. I see you’ve done some travelling and hope that we can welcome you back to the Cairns again some time.

Yours sincerely,

John Lucas
General Manager
Hilton Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 30, 2013

I had booked a night on the Internet when returning from Fitzroy Island, but due to the weather the ferry was not operating so I had to stay 2 nights in Cairns in our way out, when I went to this Hotel to get a room -they had plenty of availability and was in the afternoon so they have the room empty- they would not give me the same rate that I had booked and the reservation staff was rough to say the least.
In the corner of the Hotel there is a tourist information center and they booked me in the Ridges, 2 blocks from the Hilton, at a fraction of the price and the Hotel was very good for the money. Does not make sense to go to the Hilton for the price they charge, even for the special Internet rate. I would never come back to a Hilton Hotel anywhere

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, February 6, 2013
Dear Fernando,

Thank you for the feedback and I’m sorry to read you were not happy with the rate offered at the hotel. Room rates do vary from day to day and are determined by the types of rooms available – we do have only a certain number of our standard rate Hilton Guest Room and once these are sold the next category of room, such as a Deluxe or Executive Floor attract a premium in the rate. Different categories of hotels do attract a variety of rates with the Rydges being a hotel that sits in a different category and star rating to the Hilton. Despite the inclement weather I do hope you were able to enjoy your last few nights in Cairns.

Yours sincerely,

John Lucas
General Manager
Hilton Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 29, 2013

The best thing about Cairns is that everyone is very relaxed and the staff at the Hilton were no different. They couldn't do enough to provide great service. Had a very nice, modern and clean room. The pool was a great place to relax. Unfortunately, the gym left a little bit to be desired.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, January 29, 2013
Dear kambahkid,

Thank you for your review of Hilton Cairns. I am delighted that you enjoyed the friendly hospitality of Far North Queensland and took the opportunity to relax by the pool.
I thank you for your comments and hope that we may welcome you back soon.

John Lucas
General Manager
Hilton Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

We really enjoyed staying at the Hilton even during the wet season in cairns. Their valet service was exceptional, they gave us umbrellas when we left the hotel, looked after our luggage, sorted out any issue we had on the spot, left complimentary drinks and chocolates in our room, served up a delicious and varied buffet breakfast as well as making us feel right at home. The pool is large and deep and lovely when it rains. Their tiles on each level were very slippery, even dangerously so, when it rained as they are exposed to the sky but staff did their best to counteract this. The room was clean, large and comfortable. Would definitely stay at the Hilton next time we are in Cairns.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, January 29, 2013
Dear Juzzy M,

Thank you for taking the time to write a review of Hilton Cairns via Tripadvisor. I’m pleased to read that you enjoyed all aspects of the hotel and were able to explore Cairns despite the wet weather. We look forward to welcoming you back when next you travel North.

Yours sincerely,

John Lucas
General Manager
Hilton Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 23, 2013

After spending nearly 8 hours in rolling seas in an aborted attempt to experience the wonders of the reef we contacted the staff at the Hilton where we spent our pre trip night asking for accommodations. The central booking agency I was transferred to was unhelpful so I insisted that I speak with the hotel directly. I explained our exhausted, seasick state, asked for a better than usual rate and was treated to a fantastic room. River view, jacuzzi tub, complimentary sparkling water and Australian chocolate greeted us. We are recovering in a spotless white comfortable king bed as I write this. Thank you Hilton staff. We are quickly revitalizing and gearing up for our next adventure. A crocodile watching trip!

Room Tip: I price compared w Priceline before booking w the hotel directly and I asked to be given a rate clos...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, January 30, 2013
Dear 509traveler,

Thank you for taking the time to write a review of Hilton Cairns.
I am delighted that you were able to recover in comfort after your unsuccessful boat trip.
I hope that you enjoyed the rest of your stay in the Tropical North and that we may have the opportunity to welcome you back again.

John Lucas
General Manager
Hilton Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Isa, Australia
1 review
5 of 5 stars Reviewed January 19, 2013

great room, great view, thank you hilton cairns so much for an excellant friendly stay for me and my three children, also excellant breakfast and super friendly staff, topped off by an excellant location

Room Tip: we had a spa room on floor 9 , with views over the casino to the left and a view down over the espla...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, January 20, 2013
Dear Richard,

Thank you for the review via Tripadvisor for Hilton Cairns. I’m pleased to read that you’ve enjoyed your stay and found the service and atmosphere to be ‘family friendly’. We’re a team that pride ourselves on making sure the kids enjoy their holiday just as much as Mum and Dad – we have special menus for the kids and the pool’s a great way to keep them occupied whilst you enjoy some relaxation time. I hope we can welcome you back again soon.

Yours sincerely,

John Lucas - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hilton Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#5 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#7 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Orbitz, Booking.com, Hotels.com, Cheap Tickets, HotelTravel.com, Expedia, Priceline and Agoda so you can book your Hilton Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

Owners: What's your side of the story?

If you own or manage Hilton Cairns, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.