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“Nice enough but needs some work on the exterior” 3 of 5 stars
Review of Cairns Sheridan Hotel

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Cairns Sheridan Hotel
4.5 of 5 Hotel   |   295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)   |  
Hotel amenities
Ranked #12 of 66 Hotels in Cairns
Sydney, Australia
Top Contributor
122 reviews 122 reviews
53 hotel reviews
Reviews in 61 cities Reviews in 61 cities
75 helpful votes 75 helpful votes
“Nice enough but needs some work on the exterior”
3 of 5 stars Reviewed October 17, 2011

We did an overnight here on the last day of our holiday up north. The staff are pleasant and the rooms appear to have undergone a recent makeover with new soft furnishings. The grounds i.e. gardens need some work and the exterior is getting due for something. You do need a car as the hotel is away from the main end of the city. We didn't try the restaurant. The pool was small but OK. Again the grounds needed some work.

Room Tip: I would choose one on Sheridan St rather than on the other side i.e. highway, due to possible noise...
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, October 18, 2011
Yes the hotel has had a major refurbishment with new carpet throughout the building, new beds and bedding, new proximity card door locks, new chairs and 80cm digital TV's. We are continually upgading the hotel and facilities. Sheridan St is the main road and your room was on that side of the hotel as you said. You must have been a bit confused as to where you were in the hotel because it was so quiet. It really is amazing how quiet the rooms are, even on the main road. Thank you for your comments.
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163 reviews from our community

Traveler rating
    65
    67
    22
    7
    2
See reviews for
15
53
13
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Townsville
1 review
5 of 5 stars Reviewed August 18, 2011

I found the staff headed buy a very friendly leader Leanne to be extremely friendly and helpful. Any family, individual, or business person passing through Cairns, needs to call in and say hello and have a stay. Gym and pool with a laundry, great meals good prices.
Don't stay away

Room Tip: Very clean and well kept
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  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, September 5, 2011
Thank you so much for taking the time to post your review about our beatiful hotel. Your comments and kind words really do make all the hard work and dedication shown by the staff, worthwhile. Thank you.
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Brisbane, Australia
1 review
5 of 5 stars Reviewed August 14, 2011

I just recently stayed at this hotel and I was so pleased with the visit I had to write. I visited Cairns on a whim and luckily ended up at this hotel. I considered this hotel clean and a best-value visit. The stand-out experience for me - was the hotel team from the night I checked-in until the time I left. Leanne and Stuart were so helpful in understanding my sightseeing priorities that they called several tour operators to arrange and compile the best itinerary for me. Their knowledge, contacts and recommendations gave me a wonderful experience in Cairns.

Room Tip: Room was clean and comfortable
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  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, September 5, 2011
Thank you so much for taking the time to post your review of The Sheridan Plaza. We really try to make you feel like part of the family while you are staying with us and we all want you to enjoy the fabulous sights of the tropical region. Your kind words will encourage our hard working staff even more. Thank you.
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Newcastle, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 12, 2011

Overnight stay prior to flying home from a holiday. Older motel, bed was OK but I found the pillows really hard and did not sleep very well because of them. Check in and service were friendly and helpful. Mini bar was reasonably priced.
We ate dinner in the restaurant and had to send both main meals back as they were inedible. Fish of the day and Margherita Pizza (how can you mess that up?). We went hungry that night and skipped breakfast because of the very poor food.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
1 review
5 of 5 stars Reviewed August 10, 2011

My husband and I stayed at this hotel for a month whilst looking for a place to rent in Cairns. We had a fantastic stay and highly recommend this hotel. Our room was serviced daily, bathroom was great, televisions are new and on the whole was a 'home away from home'! The staff we encountered were always professional and friendly and always willing to help with any of our queries from where to find a bank to car hire to day trips! The manager is very hands-on and approachable and friendly. One staff member even went above and beyond and hand delivered a letter to me at my work a month after we had checked out. This type of service needs to be commended! Thank you Sheridan Plaza for a wonderful introduction to Cairns!

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, September 5, 2011
Thank you so much for taking the time to write a review on our property. It is very refreshing to get such positive feedback. People are often very quick to critisize but generally keep the positive comments to themselves. Our staff are always keen to assist our guests and are always looking to anticipate their needs. Thank you again for sharing your comments with us.
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Melbourne, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2011 via mobile

Arrived late after a delayed flight. Decent hotel with 24 hour reception on road from airport into Cairns.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, September 5, 2011
Thank you for your comments. It is a shame you were only with us for a very short time. I also think that 24 hour reception is such an important feature of a hotel when I travel. Along with 24 hour room service and free in-house movies even a short stay can be enjoyed. I hope your next stay will be longer so you can enjoy all the comforts of the Sheridan Plaza and the excellent service that goes with it.
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yorkshire
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 4, 2011

We arrived in Cairns late evening in lashing rain with Cyclone Yasi due to hit the Queensland coast so we were unable to head to our holiday destination Ellis Beach, we were advised to head into Cairns and find alternative accommodation, the Sheridan Plaza was the first hotel we came accross that could accommodate us eventhough they were full and what a find it was, we were given a top floor suite (especially opened up for us) which was lovely, had a large lounge area with sofa bed, a very large bedroom and bathroom, all very clean and well furnished, it had large ceiling to floor windows ( which we were a bit worried about) but they didn't cause a problem, it did smell a little musty due to the room not being in use for a while but who cares we were safe.
We stayed there for 5 days due to the cyclone and we couldn't praise or thank the staff enough for what they did for all the guests, everyone was friendly, helpfull and took time for a reasurring chat, we had no electric but were all given small lanterns, continually updated on the situation, given instructions on what to do and where to assemble should the hotel suffer any damage, we had a cooked breakfast (they cooked on gas) a cooked evening meal only on the last night was the menu choice slightly limited, the food was excellent and very well presented ( compliments to the chef), if we wanted a hot drink anytime we went down to the kitchen the kettle would go on a hot drink and chat was served up, every member of staff went out of their way to make sure we were all ok and kept up moral.
The hotel is set in a pretty garden with small swimming pool, which under different circumstances we would have enjoyed, the hotel looks out onto the main road at the back and a quiet road at the front, a small parade of shops about 10 mins walk away and a couple mini supermarkets attached to the petrol stations near by. Cairns is appx 20 mins by car.
We would stay here again without a doubt

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, September 5, 2011
Wow what great comments and thank you for being so concise. As a relatively new hotel the Sheridan Plaza has been built to very high cyclone codes. You certainly picked the best Cairns hotel to be in during a cyclone. What a lot of guests don't always realize is that in good hotels the primary importance is the safety and security of its guests. Even in a Cyclone we take every opportunity to keep you safe and at the same time continue our commitment to service. This was a particularly difficult time for all our crew as those in the hotel couln't get out and those at home couldn't get in to releive them, but everyone stuck to the task until Cairns finally came back to life. I am so happy to hear your excellent comments and will share them with all our staff members. Thank you again.
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Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Quality Hotel Sheridan Plaza)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
Boutique style with superbly appointed rooms and guest facilities, modern & inviting - downtown. ... more   less 
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns

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